Customer Service Medical
Resume:
Tieesha Carson
Passaic, NJ ***55
*************@*****.***
EXPERIENCE:
John Theurer Cancer Ctr. @ Hackensack Medical Center
Medical Receptionist
December 2011- November 2012
• Answered, triaged and transferred all incoming calls.
• Assist with patient needs when medical assistants were busy.
• Scheduled appointments for patients.
Baron HR (Temporary)
Credentialist/Receptionist
June 2011-September 2011
• Answered high volume calls using a multi lines
• Handled credentialing for contractors before sending on assignment
• Credentialing specialty of Physical Therapists, LPN, RN, Occupational Therapy, Home
Health Aids and Nurse Assistants
• Processed payroll for 30 people
• Requested personal credentials via email and follow up calls
• Fax over time sheets
• Verified employment
Met life
Agency Assistant
February 2011 - June 2011
• Quality checked all life policies before submitting to underwriting.
• Answered a high volume of incoming calls.
• Entered all death claims into the systems and fax to underwriting.
• Processed mail, sort mail, and processed fed ex orders.
• Restock kitchen supplies and office supplies.
Brown and Brown Insurance
Receptionist
July 2008 – August 2010
• Answer high volume of phone calls and directed to the appropriate destinations
• Provide excellent customer service while greeting and logging in clients
• Collected mail and distributed to proper destinations
• Utilized MS Outlook for e-mailing correspondence; provided basic administrative duties
such as filing and faxing
• Assist the accounting department with scanning, creating new name plates for employees
and input checks using MS Excel spreadsheets to log all incoming direct billing
Oce’ Business Services
Receptionist/Scanner
June 2006 – February 2008
• Answered and transferred phone calls to the appropriate destinations
• Reserved conference rooms utilizing a calendar creator software regularly
• Utilized Lotus Notes for e-mailing correspondence
• Provided excellent customer service while meeting and greeting customers
• Scanned financial reports for the mail room department
• Assisted in the hiring and training of new hires
St. Barnabas Medical Center
Medical Records Scanner/ER Patient Access Representative
06/2003-8-2005
• Greeted and registered patients, collected co payments and also discharged patients
• Answered high volume calls incoming, and provided outgoing calls, to put in lab orders
for hospital staff.
• Scanned, document prepped, and quality checked all ER Charts for the medical records
department hired by an outside vendor
EDUCATION:
World Harvest Bible College Paterson, NJ Major: Theology 2011-2014
Stratford High School St Albans, VT Major: Business Diploma 2004-05
Hartford Career Institute Washington DC Major: Teacher’s Aide Course (Online) 1996
New Horizon Computer Learning MS Excel 2003 - Certificate 2009
St. Barnabas Medical Center CPAR Certification
(Medicaid, Medicare, HIPPA and JCAHO) 2005
Skills:
Experienced Teacher’s Aide promoted to Head Teacher 1995-6/ 1998
MS Word – Advanced
MS Excel 2007
MS Outlook- Advanced
Lotus Notes- Beginner
MS PowerPoint- Intermediate
Billing and Insurance Verification - Beginner
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