Customer Service Manager
Resume:
M ary B Custer
Huntington Beach CA 92649
*********@***.***
Work Experience
Newell/Rubbermaid, September 2009-Present
Sales Specialist: At present, I work as a vendor for Calphalon cookware. I stock the
p roduct, clean, merchandise and sell! I work on week-ends, so I am able to speak with a lot
of customers and bridal registrants. I explain the features and benefits of each style and
l isten to what the customers’ needs are, and go from there, helping them choose the type of
cookware that will work the best for them.
Huntington Beach Mazda, April 2012-July 2012
Customer Service: My job consisted of calling customers to remind them of
appointments coming up, scheduling new appointments, and thanking customers for
coming in for service.
Follett, 2008-2011
Assistant manager: I took care of the day to day activities, such as banking, payroll,
ordering. I would reconcile the monthly P/A reports. The last year I also took over the duty
of ordering the textbooks for all of the classes. That involved contacting the professors or
department heads, finding what books they needed, ordering them and making sure there
would be enough books on the shelves.
Home Depot, 2005-2008
Computer room associate: My duties including taking care of employee's time and
a ttendance, inputting vacation t ime, printing up daily reports for management and keeping
u p various bookkeeping duties in the computer room.
W hile working at Pepperdine, my store received one of the highest scores on the secret
shopper report for the company, 102.5. The next time we were shopped, we received a 101.
T his was within a two month period at the beginning of 2011. No matter what, the
customers always come first.
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