Customer Service Sales

Wanda E. Drummond

(***) *** - **** ? ***********@*****.***

Customer Service Professional who has excellent judgment, exceptional

interpersonal skills, a commitment to high quality, strong organizational

skills, and attention to detail and accuracy

Education

San Diego State University

B.A. Women's Studies with an emphasis in Social Work

Dean's List Fall 2011

Selected Experience

Deadlines & Associates Admin Assistant 08/09-present

. File, fax, and duplicate documents

. Schedule and cancel appointments

. Prepare reports, memos, and other correspondence

. Provide general administrative and clerical support

. Answer, screen and transfer phone calls appropriately

Circuit City Customer Service Associate 10/07-08/09

. Answer multi-phone lines

. Opening and Closing of store

. Provide proper information on products

. Complete transactions; sales, returns, and price adjustments

NYSE Lead Rental Sales Agent 11/06-02/09

. Processing rentals and selling optional services

. Responding to customer questions and complaints

. Dispatching for shuttle drivers for customer pick-ups

. Telephone Calls Inbound/Outbound

Babes 2 Tots Office Assistant 03/05-

06/07

. Data entry, supply ordering, billing and coding

. Assist with documentation and proofreading

. Input information/data of current and prospective children

. Create monthly food charts, sign in sheets, and lesson plans

References Available Upon Request

Contact this candidate