Customer Service Manager

Linda M. Watford, A.R.M.

Resume

Summary of Qualifications

An Insurance Professional with 10+ Years of Commercial Lines Experience as Office

Manager, Account Executive, Account Manager, and Marketing (New and Renewal

Business) with a 90% to 100% Retention and Success Ratio. Possessing the expertise to

Consult on Insurance Coverages. Holding an A.R.M. Designation and a C.P.C.U.

Candidacy in addition to a #2-20 License. A Rare Find that " requires very little

supervision once the parameters of the project are established ".

Designations

A.R.M. Designation

C.P.C.U. (Candidate)

B.A. Degree

Licenses

#2-20 License (Property & Casualty General Lines)

Education

Bachelor of Arts degree

CE Credits up to date

FAIA Courses in Risk Management

Conducted Commercial ISO Manual Rating Course

Conducted Agent's #2-20 Qualification Course

Awards and Recommendations

Employee of the Quarter - Arthur J. Gallagher & Co.

Outstanding Young Woman of America – Nominated

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Linda M. Watford, A.R.M.

Resume

(continued)

Core Strengths

10+ Years Experience in the Commercial Exceeds the Standard in Analytical Abilities

Lines Insurance Marketplace and Coverage Forms Analysis

Performance & Quality Driven for Customer Multi-tasks while Retaining Attention to

Retention and E&O Protection Detail and Documentation

Excellent New Business and Renewal Effective Time Management Abilities in

Marketing talents Resulting in 95% - 100% Handling Several Million Dollars Premium

Success Ratio Volume Book

Superior Customer Service Skills Resulting Largest Premium Volume Book Handled

in 95% - 100% Customer Retention was $30,000,000

Had Oversight of a successful Systems Successful use of AMS AFW, AMS360,

Conversion to AMS360 Applied TAM, Sagitta, Outlook, Lotus,

Word, Excel

Professional Experience

Sample of Prior Companies: Sample of Prior Accounts:

Arthur J. Gallagher & Co. - Scholastic The School Board of Miami-Dade County,

Division FL

Keen Battle Mead & Co. - Commercial Sherwood Equities (Two Times Square NY)

Division

Anpher-Ross Insurance - Commercial Sargeant Marine

Division

Banks, Hotels, Contractors, Condominiums,

Manufacturers, Retail, Wholesalers,

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Restaurants, Schools, Churches, & more

Linda M. Watford, A.R.M.

Resume

(continued)

Reference Letters Available Upon Request

You can contact me via my

Website:

http://www.LindaMWatfordresume2013.weebly.com

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