Customer Service Manager

Abigail Hammond

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**** ***** *** *****, ********, Ohio 43026

937-***-**** ? *********@*****.***

GOAL: To obtain a position with a growth-oriented organization where I can

utilize my strengths and add value.

EDUCATION

Troy High School, Troy, OH

GPA: 3.7/4.0

EMPLOYMENT HISTORY

. Remedi SeniorCare; Troy, Ohio

Pharmacy Buyer

2008 - 2013

. Responsible for purchasing pharmaceutical supplies from designated

suppliers.

. Led negotiations with existing and new suppliers for lowest cost and

highest value.

. Managed contracts with suppliers.

. Led the implementation of the "Virtual Warehouse Program" in which Remedi

SeniorCare saved over $125,000 in the first quarter of use.

. Managed the invoice and billing process for all materials and supplies.

. Responsible for the organization and storage of all pharmaceutical

materials and supplies.

. Personal contact for all wholesalers and supply companies.

. Kroger Pharmacy; Troy, Ohio

Pharmacy Technician

2006 - 2008

. Responsible for frontline customer service to patients.

. Filled prescriptions for customers.

. Managed the billing and paperwork for insurance providers.

. Responsible for organization and storage of inventory.

. O'Brians Irish Pub; Troy, Ohio

Restaurant Manager

2005 - 2008

. Responsible for overall customer satisfaction and service.

. Managed the scheduling process for staff.

. Responsible for accounting and payroll processes.

. Managed inventory and scheduling of deliveries.

SKILLS

. Excellent customer service abilities.

. Strong communication skills.

. Very organized.

. Detail-oriented.

. Driven to grow into a fulfilling career.

. Proficient w. Microsoft Office Suite.

References available upon request.

Contact this candidate