Customer Service Manager

Sir Lewarren Darnel Thompson

**** ******* ****** **. *** 116, Atlanta, GA 30360

***.*********@*****.***/ 678-***-****

Education

Georgia Southern University, Statesboro, GA

Bachelor of Arts in Business Management May 2009

Concentration in Business Management – Secondary classes in accounting and marketing (30

hours)

Experience

Management Assistant

Enterprise Holdings, Inc. Car Rental, Roswell, GA: 2010 – 2013

• Liaison for local businesses and marketing department to foster community cohesion for

future business endeavors and services.

• Provide a high level of customer service by assisting customers and assessing their rental

needs in person and/or by the phone.

• Understand, communicate and sell optional protection products, rental terms and conditions,

vehicle features and benefits, fuel options, and additional equipment to meet sales goals and to

increase revenue.

• Monitor and supervise any known vehicle problems and any required vehicle maintenance.

• Work in a multi cultural environment cooperatively with others in the accomplishment of joint

task and common objectives.

• Resourceful, independent thinker, with attention to detail and ability to resolve recurring and

irregular problems.

• Knowledge of company cash, check, and credit card procedures.

Assistant Shift Manager

Mellow Mushroom, Statesboro, GA: 2009 2010

• Inspected servers sections to replenish condiments and insured cleanliness.

• Forecasted business flow to determine when servers were relieved of their shifts.

• Organized floor charts for server sections.

• Significant ability to analyze and interpret financial data and prepare financial reports,

statements and projections, as well as analyzed information pertaining to market price

fluctuation.

Campus Recreation Assistant Coordinator

Campus Recreation and Intramurals of Georgia Southern University, Statesboro, GA: 2006 2009

• Knowledge of a wide variety of interrelated steps and procedures required to assemble,

review, and preserve proper maintenance of the facility.

• Comprehensive knowledge of frequently used and clearly stated procedures and regulations to

respond to recurring questions from vendors, agency or activity personnel, customers, and

others.

• Awarded the prestigious Eagle Eye Award for outstanding performance as a trainer and leader

of developing student organizations.

Department of Housing Residential Manager

Georgia Southern University Housing, Statesboro, GA: 2006 2007

• Increased knowledge of property management principles, procedures and standards as applied

to public facilities.

• Provided daily operational review and quality control of housing accountability as it related to

imposed government regulatory requirements in a secondary educational environment.

• Implemented changes to the modules as new regulations or policies require modifications to

the local system; make recommendations to management on changes necessary to modify

residential transaction processing; and reviewed the effect of recommended modifications on

other portions of the housing information system.

• Provided assistance in solving workforce issues and implementing organizational and

procedural changes, provide accurate and timely products to management with information

necessary to address difficult and complex residential problems.

Skills

• • Effective/Efficient Communicator

Microsoft Office: Word, Excel, PowerPoint

• •

Marketing, Sales and Advertising Employee Management

• •

Promotions Talent Management Leadership/Mentoring

• •

Customer Service Deadline Oriented

• •

Evaluating and Implementing Policies Discernment of Standard Operations

Procedures

Professional Development & Volunteering Experience

• Facilitated future leadership development for the Building Undergraduates In Leadership

Development (B.U.I.L.D.) Program of the Office of Student Leadership and Civic Engagement

Department of Georgia Southern University.

• Trainer and Volunteer for military personnel and their dependents in various seasonal

recreational events as well as annual Toys for Tots; St. Jude’s Fundraising & Event

Coordinator, St. Joseph Home for Boys Volunteer Reader and Mentor, March of Dimes

Contributor & Fundraiser Organizer.

• Held key responsibility in forming an orientation team that would accustom new and

transferring students into Georgia Southern University as a Southern Orientation Advisement

and Registration (S.O.A.R.) Leader and Returner.

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