Manager Customer Service

Oraibe Breadiy

**** ********* **. ********* ** **197

Cell: 734-***-****

Professional Overview

Energetic and reliable office manager skilled with working with a diverse group of people [Sales

Manager] with [15+] years’ experience in [Administration] Demonstrated ability to provide exceptional

support and service for a broad-range of staff and clients

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-

making skills. Strong work ethic, professional demeanor and great initiative Excellent communication

and computer skills; ability to work independently or as part of a team to meet project deadlines;

multicultural awareness with a high level of adaptability Hard-working, multi-tasking Executive Assistant

with outstanding telephone, scheduling and documentation skills

Summary of Skills

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Report development Meeting minutes

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Travel administration Microsoft Office skills

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Problem resolution Executive presentation development

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Administrative support Team building

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Meet deadline Staff motivation

• •

Schedule management Employee training and development

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Critical thinking Business correspondence

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Meets/exceeds goals Filing and data archiving

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Self-starter OSHA compliance

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Team liaison Patient scheduling

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Meeting deadline Medical terminology

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Attention to detail Quality assurance

Work Experience

Oraibe Breadiy

4777 Shellbark Dr. Ypsilanti MI 48197

Cell: 734-***-****

Senior Area Manager and Regional Trainer

June 2012 to Present

SMS- Buffalo Grove Illinois

Train, retain and motivate SAM’s (Senior Area Manager’s) to know how to sit with a business owner and

identify challenges and financial concerns and recommend consulting from our top consultants. Travel all

around the region and country to teach others how to talk to business owners and what we do and how we

do it. I am in charge of running conference calls and talking to SAM’s who have questions literally all day

every day, and still make time to go out there and talk to clients too.

Sales Management

February 1998 to June 2011

RCS – Belleville MI

Served as corporate liaison between the finance, IT and marketing departments. Negotiated

pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by

15%.Performed regular telephone contact with providers to discuss status of rebilling and reimbursement

process to ensure account resolution. Provided efficient customer service to clients. Created databases and

spreadsheets to improve inventory management and reporting accuracy. Created company’s first

employee manual including training and development, tracking of all off-site cell phones, computers,

copy/fax machines and jobsite plans. Processed accounts receivable and accounts payable. Liaised with

vendors to order and maintain inventory of office supplies. Developed Executive Agenda for all senior-

level management. Scheduled and confirmed appointments for entire management team. Assisted in all

areas of administrative work including data entry, receptionist duties, file organization, research and

development. Provided support towards CEO and sales team in managing operation workflow. Performed

accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies,

issuing credit memos, reconciliations and responding to customer requests for documentation. Developed

new customer relations through telephone contact and sales activity

REAL ESTATE AGENT

JULY 2008 – PRESENT

BABI REALTY – WATERFORD MI

Oraibe Breadiy

4777 Shellbark Dr. Ypsilanti MI 48197

Cell: 734-***-****

As a Sales Associate, worked with clients to help them buy and/or sell commercial and/or

residential properties. I have been licensed and certified since 2008. I am also up to date on all continuing

education classes.

Education

WCC

ANN ARBOR, MICHIGAN, USA

• 18 relevant units

• Courses include Keyboarding, Business Mathematics and Report Writing

PowerPoint classes

Successful completion of time management courses

Microsoft Office training

Lots of Business Training

Contact this candidate