Customer Service Manager
Resume:
Fernando E. Sanchez, MSHR
*** ****** ***** *****, ******, CA 91902
************@*****.***
OBJECTIVE: Bilingual, well educated, results-driven candidate seeking HR position with
growing company where my education and dedication will contribute to
achievement of company goals as well as personal growth.
STRENGTHS:
Leader and Facilitator Quick Learner
• •
Process Improvement / SWOT analysis Multi-Tasking ability
• •
Commitment to Customer Service Communication
• •
Flexible Team Building
• •
EDUCATION: Golden Gate University, San Francisco, CA
Master of Science – Human Resource Management, December 2012
GPA of 3.5
Dominican University of California, San Rafael, CA
Bachelor of Science – Business Administration: Management, May 2009
GPA of 3.2
Student Government Association, Vice President, 2008-2009
EXPERIENCE: Extreme Pizza, San Rafael, CA
Dec 2007 to Jul 2012 Training Manager/On-Boarding Associate
Successfully maintained adequate staffing levels by coordinating and
conducting interviews to evaluate and select candidates for various positions
at two franchise locations.
Improved team member effectiveness by conducting three-day orientation of
new hires.
Monitored and mentored staff progression to more challenging assignments
and ultimately improved employee satisfaction.
Managed team of twenty to surpass sales targets.
Marin Renovations, San Rafael, CA
Jan 2008 to May 2009 Process Coordinator
Ensured proper billing cycles and scheduling for specialized work crews.
Managed appointments, vendor list and accounts payable process.
OTHER/SKILLS: Fluent in Spanish
Microsoft Office/ Mac operations
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