Engineer Project

Sandra M. Tucker

P.O. Box ***** . Fredericksburg, VA 22401

*******@*****.***

Information Technology Profile

Solution-driven IT professional with advanced education and hands-on

experience in complex systems engineering, analysis and administration.

Expert knowledge and understanding of advanced IT principles and practices,

with proven success utilizing expertise to provide optimal security for all

systems. Excellent ability to troubleshoot, diagnose and resolve technical

issues, while providing timely support and guidance to managers and

employees. Strong background developing and enforcing policies and

procedures to improve productivity and streamline operations. Unique

ability to communicate highly technical information to all knowledge

levels. Technical expertise includes...

Platforms: UNIX, Linux, Windows 2003/7/XP/2008/Server

Tools: Solaris Intel/Sparc, Red Hat Enterprises, CentOS,

Debian, AIX, HP-UX, FreeBSD,, Visual Basic .NET, XML,

Oracle/SQL, SQL-DB2, Fedora, SUSE, Microsoft Office,

Microsoft Project, JavaScript, Visio, Xen serverrs,

Dreamweaver, Veritas file system, Veritas NetBackup, Sun

SPARCstation E5000 Series/20k/25k High End Servers, Sun

StorEdge, TripWire, Dell Power Edge series, Sun

Mid-Range Servers/Entry Level Servers (E250, E420R,

E5500, E6500, Vl120, V280, V480, V4800, V4900, V6800 and

V6900) Cisco 2500/4000 Series.

Strengths: IT Project Management, System Development &

Administration, Troubleshooting & Issue Resolution, User

Training & Support Programs, IT Security Management

Experience Highlights

SMITHSONIAN INSTITUTE, Herndon, VA

UNIX /RedHat Engineer-Admin/Project Scheduling (6/2009-Present)

Provide full-scale system break-fix maintenance, troubleshooting and

problem solving in UNIX (Lucent QIP, DNS, SSH, PHP, .NET, DNS and DHCP

design and implementation), Sun Solaris 10 and Red-Hat Linux Enterprise

environments. Administration duties in bringing systems back online,

installed, configured, maintained, monitored, and tuned systems to ensure

optimum level of performance. Aid staff and managers in technical

decisions, scheduling and planning efforts, security and accessibility.

Installed Sun servers and break/fix efforts. Assisted in some normal

Unix/Linux admin duties. Ability to document architectural approaches and

topology configurations. Perform vendor patches and updates. Ability to

work in a highly collaborative environment with peers and senior government

officials. Knowledge of virtualized environments running Linux guests via

VMware ESX. Also assisted in Project Scheduling to facilitate current

process flows to keep them on track. Duties included: creating/editing of

project documents, building deliverables from multiple inputs, reviewing

and tracking schedule items.

. Organized and implemented technical projects and programs that

required extensive and wide-ranging IT knowledge and experience,

leadership talents and a passion for working with systems and

equipment.

SUN MICROSYSTEMS (Client: CitiGroup), Reston, VA

Senior UNIX Engineer SSE4 (10/2006-6/2009)

Facilitated and led installation, configuration, troubleshooting and

enhancement projects, and provided phone and onsite assistance, meeting all

timelines and project/support objectives. Repaired Sun Solaris 10, 9, 8

systems (Sun Fire T2000, E20K, E25K, E15K, E12K, V490, E2900, 4800, E4900,

V1280, E6900, V240, Sun Enterprise T5220, 420R, V440, V445, Sun StorEdge

3120, D240). Collaborated with colleagues to complete large and complex

projects. Solved system errors and conflicts. Worked with Xen, Solaris

Zones/Containers, Solaris Volume Manager, Sendmail, OS installs, patching,

troubleshoot operating systems and hardware related issues. Conducted

onsite audits and technology reviews.

. Interacted with customers and field staff to identify technology

needs and provide support for operating system, network,

hardware, software, security, disaster recovery, storage and

other issues.

. Successfully pinpointed and resolved problems at the component

level.

. Balanced technical expertise and outstanding communication skills

when training and coaching users in person and over the phone.

. Successfully performed technical tasks in setting with rapidly

changing priorities and deadlines.

IBM / CAP ONE / APOLLO, Richmond, VA

Solaris-UNIX RedHat-LINUX Engineer/Project Coordinator (11/2005-10/2006)

Managed key aspects of system engineering, troubleshooting and

administration to streamline the transition and outsourcing of central

computer facility for major client. Maintained working relationships with

vendor and IT Management. Maintained Red-Hat Linux, Solaris 8-9-10, HP-UX

11i, AIX 5L. Performed basic scripting functions (Bourne and Korn).

Experience in administration environments with 300+ active users. Installed

hardware and software, Veritas NetBackup, Veritas Volume Manager, Veritas

File System. Responded to trouble tickets. Also provided routine security

assessments, verify security controls (PCI and FIPS-800-53), maintain

systems providing security event logging, Troubleshoot, configure, install,

and maintenance of existing systems, design and support high availability

UNIX solutions, configure and deploy Linux based complex solutions,

installation of new systems, and support of new deployments of Solaris and

Red Hat. Troubleshoot, configured, and install Red Hat based Linux systems

and familiar with specific configuration components of Red Hat. .Maintained

existing systems, installation of new systems, and support of new

deployments of Red Hat Linux. Also worked with PM's to manage project

scopes, customer expectations, resources and develop project plans,

management plans and staffing plans. Performs schedule impact analysis and

"what-if" scenarios. Interacts with customers and team members in

developing, maintaining, and analyzing Integrated Master Schedules using

the latest version of MS Project

. Developed and implemented disaster recovery plans, storage

policies and security protocols.

. High level of initiative and self-confidence along with strong

verbal and written communication skills.

UNITED STATES FEDERAL COURT OF APPEALS, Washington, DC

Senior UNIX/RedHat Administrator, Windows Specialist (8/2004-11/2005)

Drafted policies, standards and procedures for IT operations, and provided

continuous support with enterprise network and office automation projects.

Maintained working relationships with vendor and IT Management. Also

assisted in monitoring compliance with project timelines, address risks and

any possible mitigation strategies. Created standard report templates.

Installed, upgraded and maintained Unix and Linux, Solaris 10, Red Hat

Linux and Windows XP/2003 servers, LAN/WAN networking systems and

associated hardware and software. Diagnose hardware and software problems,

and replace defective components. Installed, configured and troubleshot

Solaris and Redhat Linux systems.

. Designed, developed and updated the Web site in Dreamweaver.

. Sustained a positive, productive setting that thrived on

accountability, teamwork and trust.

. Skill in using logic and reasoning to identify the strengths and

weaknesses of solutions, conclusions or approaches to problems

KEEN CONSULTING, Washington, DC

UNIX-Solaris LINUX-RedHat Engineer / Administrator (11/2002-8/2004)

Organized and supervised a team of engineers in project planning and

execution, including cross-functional design installation, configuration

and administration, expertly working with Solaris Sparc/Intel 7-9/X86, HP-

UX 11, AIX 5L, Linux Red Hat, Solaris 10-9-8, Windows XP/2000, software,

tools, routers and switches. Maintained security patches, network integrity

of all Unix/Linux environments. Worked with Veritas NetBackup, Veritas

Volume Manager, Veritas File System. Managed DNS, BIND and Send Mail

applications. Introduced new file management and storage systems. Prepared

status reports. Served as the administrator for a large environments of

RedHat and Solaris systems. Fimiliar with all aspects of projects, help set

deadlines, assign responsibilities, manage resources and monitor and

summarize progress on the project.

. Successfully oversaw the secure architecture, testing and

implementation and documentation of new systems.

. Proposed performance enhancements and innovative solutions for

capacity planning and disaster recovery.

UNITED STATES DEPARTMENT OF LABOR (via Panacea Consulting), Washington, DC

Senior Solaris-RedHat Systems Administer/Engineer/Project Associate

(11/2000-11/2002)

Resolved technical challenges and served as go-to person for escalated

customer issues. Demonstrates an in-depth understanding of initiatives,

goals, and solutions Installed and maintained servers, networks and

applications. Quickly tackled UNIX/Solaris OS/Red Hat Linux communication

system problems. Performed ongoing system and network analyses, and

reported results to decision makers. Assessed with the monitoring

performance analysis of existing applications and ensuring that the system

is consistent with ongoing needs. Performed regular day-to-day Systems

Administration activities such as User Administrations, Disk Management,

Package Install, Patch Management, Storage Management, NFS Administration

and disaster recovery/ fail-over exercises. Assisted PM to develop and

manage timelines, project deliverables, and subcontractor.

. Reconfigured systems to optimize performance and functionality.

. Skillfully designed and implemented systems management tools that

monitored CPU usage, disk memory, network activity and system

functionality.

UNITED STATES DEPARTMENT OF DEFENSE (via Tech Systems), Arlington, VA

UNIX-Solaris LINUX-RedHat Systems Engineer Admin (1997-11/2000)

Delivered 24-hour technical and operational support to ensure maximum

functionality and performance of global system supporting over 300 Air

Force, Army, Marines, Navy and National Guard bases. Compiled requirements

and coordinated scope, milestones and deliverables for a broad range of

technical projects, contributed to the design for deliverables. Resolved

platform, Solaris 10-9-8, Red Hat Linux OS, database, server and

application issues. Ensured system accessibility, functionality and

stability through best practices administration. Install new software

releases, perform system upgrades, evaluate and install software and

security patches, and resolve software-related issues. Support installing,

loading, and configuring servers, server connectivity issues. Utilized Sun

SPARCstation Ultra 1, 5, 2/5/10 and 20 servers, Cisco 2500/4000 series

routers and Xyplex terminal servers, as well as Solaris and Oracle 9i

databases and other tools. Installed, configure, and maintained all

Solaris, RedHat Enterprise hardware and software systems.

. Reengineered and maintained file servers, databases and the

complete communications infrastructure.

. Rebuilt and supported UNIX and IVR systems.

Education & Credentials

MBA and MIS Degrees (Expected in 2013) ? STRAYER UNIVERSITY,

Fredericksburg, VA

BS in Computer Science (2007) ? STRAYER UNIVERSITY, Fredericksburg, VA

Professional Development

. Dale Carnegie Leadership Training for Managers

. IES-SM Sun Fire Midrange, 12K, 15K, 20K and 25K Servers

. OSHA Customer Service Workshop

. OSHA Core Infrastructure Upgrade Project

. NVCC UNIX Fundamentals, System Administration I/II, Shell

Programming and Networking

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