Software Technical Support

Location:

Posted:

July 08, 2013

Jeremiah Salinas

Orlando, FL 32825

***************@*****.***

Experienced and knowledgeable IT Support Representative seeking to

contribute training and acquired skills within an IT support role. Works

well independently, or in a group setting providing all facets of computer

help desk/server support such as troubleshooting, installations, and

maintenance. Working knowledge and understanding of various software

languages and window based operating systems. Skilled in providing end-

user. Easily identify and resolve technical issues and concerns. Excellent

communication capabilities.

Technical Proficiencies:

Operating Systems: Windows 9x/2000/XP/Vista/7

Languages: C#/C/C++, Python, JavaScript, HTML/CSS, JQuery, SQL

Networking: LAN Administration, TCP/IP, Modems/Routers

Tools: Visual Studio, Oracle, Wireshark

Professional Experience:

Parks Lincoln of Tampa, Tampa, FL November 2003 to June 2013

Administrator

Provide technical support to desktop hardware and software concerns.

Diagnose networking concerns. Installed approved software packages.

Diagnose and correct technical concerns with DMS vendors. Advise on

software and hardware upgrades. Build and deploy new desktops. Migrating

files and applications to new desktops and to upgraded desktops.

Software Spectrum, Tampa, FL February 2002 to

September 2003

Help Desk Technician

Provide technical support to America Online end user. Diagnosing software

concerns with America Online client, end-user's hardware or AOL dial-

up/DSL/cable network. Help troubleshooting DSL or cable modem connectivity

with on-site technicians.

Education:

Remington College: January 2000 to October

2001

Associate in Computer Information Systems