Customer Service Manager
Resume:
David Burt
***** ***** ***** ** *** Vegas Nevada 89179 619-***-**** (Cell) *******@*******.***
• Management • Logistics • Quality Control • Production / Manufacturing
A proven leader with a strength for identifying talent, building and motivating creative teams that work
cooperatively to achieve goals. Experienced in operations management, logistics, customer service,
unionized environments, and production / manufacturing. Solid record of promotions based on
performance.
Areas of Expertise
• Warehouse Management • Staff Recruitment / Development • Procurement
• Logistics • Quality Control • Vendor Management
• Department Management • Inventory Control • MS Office
• Production Management • Customer Service / Satisfaction • SAP
Professional Experience
Creative Touch Interiors (CTI), San Diego, CA 2004 – 2010
CTI is a division of HD Supply, providing design and implementation services for flooring, countertops and
window treatments.
Operations Coordinator (2005 – 2010)
Primary point of contact for existing Vendors as it relates to product discontinuation, substitutions, as
well as new product offerings. Solicit new and existing Vendors to ensure CTI is always current with
latest product offerings and enhancements. Review vendor contracts for product expirations, renewals
and price changes. SAP material master, ensuring information is accurate and up to date.
Processing Coordinator (2004 – 2005)
Responsible for coordinating the collection of all documentation related to the successful completion
of each project order: Customer requirements, Design specifications, and procurement information as
well as installation schedules. Verify design specifications against customer requirements prior to
placing final material orders. Monitor ‘in process’ orders to ensure that all schedules are being met,
escalating as necessary to keep developments on track for installation. Audit closed orders for
profitability and loss, reporting analysis as to the cause of the loss.
Buffalo China Inc. (Oneida Food Service Ltd.), Buffalo, NY 1984 – 2003
Oneida Ltd. is the world’s leading manufacturer of metal fabrication and plated materials for both
Consumer and Commercial markets.
Manager, Warehouse Operations (2001 –2003)
Reported directly to the distribution manager and led shift supervisors in the management of 60+
associates. Led the design, build and consolidation of 3 decentralized warehouse facilities, on time
David Burt 619-***-****
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and within budget. Responsible for the design and execution of production schedules, including
scheduling and receiving of all in bound products, both domestic and imported, from various overseas
manufacturing firms.
Additionally accountable for:
• Recruitment / Retention • Performance Monitoring • Quality Control
• Associate Training • Inventory Management • Customer Service
Coordinated the release of manufacturing resources in order to achieve delivery deadlines of customer
orders. Central point of contact for all product status inquires from customer service, sales and
procurement representatives. Controlled / tracked all in and outbound warehouse inventory via the
use of the Balanced Operating Storage System (BOSS) inventory management system and AS400
Shop Floor Management System. Accountable for merchandise returns and the salvage of damaged
product.
Achievement Highlights
• Successfully consolidated 3 decentralized warehouse operations
• Led team handling over 5000 parcels per day with les than 3% return
• Achieved 99% inventory accuracy
• Decreased the average turnaround time on status inquires from 1 week to same day
Manager, Decorating (2000 – 2001)
Led a team of shift supervisors managing 45 departmental associates and reported directly to the Plant
Manager. Planned and adjusted daily machine production schedules based on outstanding customer
orders. Ensured all customer orders were filled according to the designated pattern design through
random product inspections for Quality and accuracy. Reviewed detailed shift reports to ensure that
daily machine and quotas were met.
Achievement Highlights
•
• Maintained 98% order accuracy
• Achieved 97% design accuracy
Supervisor Samples / Product Planner (1998 – 2000)
Reported to the Senior Planning advisor for manufacturing, responsible for evaluating inventory levels
and ensuring that appropriate product was being manufactured. Verified product sample requests
were filled and processed for shipment. Maintained target inventory levels and accountable for the
replenishment of products to remote warehouse operations.
Supervisor, Decorating (1993 – 1998)
Responsibilities included the direct supervision of 20 department associates. Reported directly to the
Plant manager, accountable for ensuring all customer orders were filled according to the designated
pattern design. Planned and adjusted daily machine production schedules. Assured quality was met
through random inspections. Assured associate and machine quotas were met.
Decorating Lead (1984 – 1993)
David Burt 619-***-****
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• Raw Material Handling • Kiln Operations
• Ram Press Operations • Finishing Operations
Education
Cornell University
Various Managerial Courses and Seminars
Hutchinson Central Technical High School, 1983
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