Engineer Security
Resume:
Kathleen Folk
Sheffield Lake, OH. 44054
********@*****.***
SUMMARY:
I recently received my Associates Degree, became CCNA certified and completed an
Internship at the Sprint World Headquarters in Overland Park Kansas. I am seeking a
challenging and rewarding position in a company that will utilize my education, training and
experience, as well as provide me with the opportunity to advance my career and
education in the IT field.
EDUCATION AND EXPERIENCE EQUIVALENCIES
Internship
Sprint 16020 W 113th St Lenexa Kansas
01/2012 03/2013
Installed Cisco ONS, Cisco routers and switches, and Blade Servers in the Sprint
communications world network.
Johnson County Community College
Cisco Certified Network Associate certification
Associates degree.
Tech Skills, Information Technologies Trade school
A+ Certification
N+ Certification
MCP Certification
CCNA Certification
Skills
Create, Configure, Manage, Secure, and Troubleshoot File, Print, and Web
•
Resources
Configure, Administer, and Troubleshoot the Network Infrastructure
•
Secure, and Troubleshooting Servers and Client Computers
•
Configure, Secure, and Troubleshooting Remote Access
•
Optimize network design in regard to segmentation, collision and broadcast
•
domains
Implement and troubleshoot basic IP addressing and subnetting schemes
•
Create and maintain detailed documentation of a network.
•
Install, configure and troubleshoot Cisco switches.
•
Perform, verify and troubleshoot initial switch configuration tasks including remote
•
access management.
Perform upgrades or restore Cisco switch IOS and configuration files.
•
Verify the operational status of a Cisco switched network.
•
Configure VLANS, and test routing between VLANs.
•
Troubleshoot switching problems in Cisco switched networks.
•
Configure Spanning Tree Protocol (STP), verify the operation of STP and modify
•
STP parameters for given user requirements.
Manage Cisco router IOS and configuration files.
•
Connect the router FastEthernet, Serial WAN, and console ports to devices and
•
interconnect routers, hubs, and switches using serial and Ethernet interfaces.
Perform, save and test an initial configuration on a router or modify an existing
•
configuration.
Evaluate, configure and troubleshoot routing protocols, static routes and default
•
routes.
Analyze, configure, implement and verify access control lists.
•
Plan an IP addressing scheme using VLSM on a Cisco router.
•
Configure, troubleshoot, verify and explain the operation of routing protocols on a
•
Cisco Router (RIP, RIPv2, IGRP, EIGRP, and OSPF).
Design, configure, troubleshoot and verify the operation of NAT.
•
Configure, troubleshoot and verify PPP in simple WAN networks.
•
Configure, troubleshoot, and verify implementations of ISDN and DDR in simple
•
WAN networks.
Configure, troubleshoot, and verify implementations of Frame Relay.
•
Shielded and Unshielded Twisted Pair type cable and terminator
•
Experience with Change Management and ticketing systems.
•
WORK EXPERIENCE:
Securitas (Contractor)
Sprint 16020 W 113th St Lenexa Kansas
IT Intern and Security Guard
05/2011 3/2013 (I relocated to Ohio)
Transferred to Security Guard position where I used my free time to advance my education
in the field of Information Technologies by completing my Cisco Certification and
Associates Degree. While completing my education, I interned under Tim Kemper (Sprint
Network Engineer) to increase my hands on experience with the installation of
Cisco ONS, Cisco routers, switches and Blade Servers in the Sprint
communications world network. I also work at two different Sprint Switch sites where I
shadowed and assisted Network Engineers.
I routinely installed servers, server racks, routers and switches.
I diagnosed and repaired all hardware/software issues or problems on desktops, laptops,
printers and peripheral equipment during my internship and also during my education in
acquiring my MCP certification.
I utilized the Corrigo ticketing system to log; track and document incidents to ensure
customer problems are resolved to customer satisfaction.
Securitas (Contractor)
Sprint World Head Quarters 6480 Sprint Pkwy Overland Pk KS
System Administrator
05/2009 05/2011
I supervised an Asset Security Operations Center (ASOC) which is a centralized unit
inside Sprint World Headquarters that deals with safety and security issues on an
organizational and technical level.
I provided support by phone, email and the Corrigo ticketing system to end users,
technicians and contractors. I also coordinated between departments to provide security
support and repairs, when necessary, for Sprint satellite stores nationwide.
I utilized multiple Microsoft products to develop and maintain several spreadsheets and
databases on the Help Desk that simplified operations of the Command Center at the
Sprint World Headquarters, and developed the program for training new employees in the
Command Center.
I utilized the Corrigo ticketing system to log, track and document incidents to ensure
customer problems were resolved to customer satisfaction.
I exercised sound judgment in making recommendations, determining relevant information,
identifying client issues and problems.
I supervised Sprint sites nationwide, using data processing technology, communicated
relevant issues and support to both client and related departments using the Corrigo
ticketing system, telephone and in person.
ITG (Information Technology Group) Contractor
Production Control/Logistics
11/2008 05/2009
Embarq World Head Quarters
600 New Century Pkwy, New Century, KS 66031
During my employment with Embarq I worked with Change management to reduce the
overall number of IT incidents and problems, minimizing the effects of identified problems
and incidents on business operations to lessen expense and revenue impacts.
I ensured that the right level and number of resources were used to resolve specific
problems.
I coordinated temporary schedule changes for daily batch workload computer processing,
managed scheduled batch jobs to ensure successful completion.
I participated in issue resolution and resource and system corrective action plans for batch
jobs, and ensured online and scheduled batch SLAs (Service License Agreements) were
met and The Sarbanes–Oxley Act, also known as the Public Company Accounting Reform
and Investor Protection Act, was in compliance.
I provided technical support by phone, email and the Corrigo ticketing system to end
users, technicians and Contractors on the Embarq telecom network.
Securitas (Contractor)
Sprint World Head Quarters 6480 Sprint Pkwy Overland Pk KS
System Administrator
07/2005 11/2008
I supervised an Asset Security Operations Center (ASOC) which is a centralized unit
inside Sprint World Headquarters that deals with safety and security issues on an
organizational and technical level.
I provided support by phone, email and the Corrigo ticketing system to end users,
technicians and contractors. I also coordinated between departments to provide security
support and repairs, when necessary, for Sprint satellite stores nationwide.
I utilized multiple Microsoft products to develop and maintain several spreadsheets and
databases on the Help Desk that simplified operations of the Command Center at the
Sprint World Headquarters, and developed the program for training new employees in the
Command Center.
I utilized the Corrigo ticketing system to log, track and document incidents to ensure
customer problems were resolved to customer satisfaction.
I exercised sound judgment in making recommendations, determining relevant information,
identifying client issues and problems.
I supervised Sprint sites nationwide, using data processing technology, communicated
relevant issues and support to both client and related departments using the Corrigo
ticketing system, telephone and in person.
Other Job Related Training:
US Army MOSC 74B1O
06/10/02 02/26/2003
Install, operate, and perform unit maintenance on multi functional/multi user information
processing systems and peripheral equipment and auxiliary devices.
Perform input/ output data control and bulk data storage operations.
Transfer data between information processing equipment and systems. Troubleshoots
automation equipment and systems to the degree required for isolation of malfunctions to
specific hardware or software.
Restore equipment to operation by replacement of line replaceable unit (LRU).
Install, operate, and perform strapping, restrapping, PMCS and unit level maintenance on
COMSEC devices.
Assists in the design, preparation, editing, and testing of computer programs.
Draft associated technical documentation for program reference and maintenance
purposes.
Modify existing application packages using application and operating system software and
appropriate computer language commands and files.
References:
Name: John Kruid
Employer: Leavenworth Police Department
Title: Retired Police Officer
Phone: 913-***-****
Name: Jody Mayes
Employer: Century Link
Title: NTAC II engineer
Phone: 913-***-****
Name: Timithy Kemper
Employer: Ericsson
Title: Installer
Phone: 913-***-****
Name: Brandon C Cardera
Employer: Cruz's Computer Repair
Title: Owner of Cruz's Computer Repair
Phone: 563-***-****
Contact this candidate