Customer Service Human Resources

**** ********* ****** #* . ********, CA *****

KRISTINA M. AU 619-***-**** . **.********@*****.***

Experienced Human Resources and Management Professional

SUMMARY

Experienced executive with over 15 years of leadership, human resources,

and administrative performance. Experienced at building and maintaining

collaborative partnerships at all levels. Possess exceptionally strong

written and verbal communication skills. Passionate about helping others

develop personal and professional leadership capacity through training and

practice.

AREAS OF EXPERTISE

Leadership Development Communication and

Facilitation

Human Resources Administration Project Management Execution

Strategy and Organizational Skills Customer Service

EMPLOYMENT HISTORY

March 2011 - Present RL Liquid Assets, Inc., Carlsbad,

CA

Human Resources and Office Manager

RL Liquid Assets is a boutique wine brokerage firm based in Carlsbad with

annual revenues exceeding $20M. We operate with a staff of seven and

service a global clientele.

. Leadership: Manage development of HR infrastructure by creating and

implementing procedures in administration and operations

. Strategy and Change Management: Develop and execute corporate vision

and goals; facilitate organizational change

. HR Administration: Generalist responsibilities including hiring,

onboarding, training, employee relations, benefits and payroll

administration

. Decreased HR/Payroll costs by 56%

. Provide oversight of front office to include customer service and

logistics management

November 2007 - March 2011 La Provence, San Marcos, CA

Quality Control Manager

La Provence is a medium-sized wholesale bakery with a national clientele.

Clients include Peet's Coffee and Trader Joe's.

. Project Management: Developed and implemented a comprehensive quality

control program for national product line

. Training and Development: Led quality control and food safety

compliance training

. Analytics: Collected and analyzed quality control data used for

process improvements

. Strategy: Developed and implemented a strategic project matrix for

management team, providing deliverables and metrics for achievement of

company goals

. Compliance: Led successful compliance audit program improving our

third-party audit rating from Excellent to Superior

. Logistics: Decreased transportation costs for national product line

by 30%

KRISTINA M. AU

July 2003 - June 2005 Solomon Retirement Services,

Encinitas, CA

Office Manager

. Administration: Oversaw management of the front office to include

sales and customer support, logistics, event planning and purchasing

. Project Management/Compliance: Provided oversight of all annual

compliance audit tasks

. Collaborated across organizations to execute retirement plans for the

San Diego County Office of Education

Additional Experience

June 2001 - May 2003

Meeting Services Coordinator and Sales Assistant at the US Grant Hotel, San

Diego, CA

Developed skills in sales, training, event planning, customer service, and

hospitality for two large convention hotels representing over 700 guest

rooms and 55,000 square feet of meeting space

January 2000 - May 2001

Manager at Merriman's Restaurant, Waimea, HI

Led staff of 20 at award winning restaurant, developed and led the training

program, managed payroll and employee relations

EDUCATION

. Masters of Science in Executive Leadership, University of San Diego,

Graduation Date May 2014 (Expected) GPA: 3.97

. B.A. Anthropology, State University of New York - Plattsburgh, NY

. A.O.S. Culinary Arts, Culinary Institute of America - Hyde Park, NY

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