Customer Service Sales
Resume:
Yuliis Willis
N. Las Vegas, Nevada 89031
************@*****.***
Career Objective: To contribute my education and customer service capabilities to an organization that
demands excellence and hard work, and rewards with career advancement and job satisfaction.
Education: Eisenhower High. Class of 1998
San Bernardino Valley College
Pharmacy Technician (Rialto R.O.P)
Hairmasters University
Experience:
US Foods
March 2011 Present
Customer Service/Inside Sales:
North Las Vegas, Nevada
Obtained customer’s billing and delivery information, products and quantities to be purchased, and enter
the information into Tandem to get accurate total charges for merchandise or services and shipping
charges. Prepare invoices, shipping documents, and contracts along with sample request. Face to
face broker and customer service. File copies of orders received, or post orders on records. Review all
orders input through customer direct order entry. Contact customers with order information, such as unit
prices, shipping dates, and any anticipated delays. Verify customer and order information for correctness,
checking it against previously obtained information as necessary. Received and respond to customer
complaints. I am fully trained in the will call department and the main office front desk. I check inventory
records to determine availability of requested merchandise. Follow procedures on incomplete orders for
further processing. Attempt to sell merchandise or services to prospective or current customers by
telephone. Recommend services that will meet customer needs. Confirm with sales, warehouse, or
delivery personnel in order to expedite or trace shipments. Consult with transportation and purchasing
departments regarding deliveries, special orders, and out of stocks. Notify customers of out of stock
product and recommend substitute products as needed. Learned to calculate and compile order related
statistics, and prepare reports for management. Create and maintain customer Order Guides. Learned
and understood the use of SMART/EDGE/PRISM/SOA and TANDEM.
Bank Of America:
June 2009 August 2010
Collector I/ Retention Department:
West Hills, California
I worked in the loan servicing line of business assisting customers experiencing financial difficulties with
their delinquent home loans. The primary responsibilities of my position were resolving late stage
delinquencies on home loans through both inbound and outbound collections calls. Worked with
customers to help them understand their mortgage terms, review delinquency patterns and negotiate
payment arrangements. In addition, helped homeowners work to bring customer accounts current, by
offering different options including repayment or workout plans. Worked in a very high volume call center.
Average 80 120 inbound and/or outbound calls per day using an auto dialer telephone system called
AS400. Worked within a structured team setting. Also responsible for discussing personal financial
information, negotiated payment terms while navigating through multiple computer applications to provide
the best solution for the homeowners.
Citi Bank:
December 2007 June 2008
Customer Service Sales Rep III:
Las Vegas, Nevada
Worked in a fast past call center. Spoke with card members about there different citi accounts. Ordered
new cards, place stops on cards never received. Placed authorizations on and off cards. Opened and
closed accounts. Sent out citi reward checks. Explained what the AAdvantage cards were and the
benefits. Sent out new and old account personal pin numbers. Made sales, such as adding insurance to
accounts per card member’s request. Opened fraud cases.
Inland Cold Storage:
May 2006 February 2007
Quality Assurance: Fontana, California
Audit all incoming and out going pallets, did the 251 and 650 warehouse wide report daily, cycle count the
whole warehouse twice a month. Did barcode system inventory. Learned to drive the clamp, fork lift,
reach, man up and was also certified within the company. Maintained acceptable levels of product in each
assigned pick slot. Perform daily date checks and pull all out dated product from pick and reserve slots.
Complete daily dump and damage report and give to warehouse supervisor or inventory control.
Communicate daily with the warehouse manager on all issues. Make recommendations on dump and
damaged product. Process returns, determine whether to return to inventory, donate or dump. Did the
reclamation pallets that arrived unexpectedly. Was responsible for the damages department, where I
learned to salvage and donate product. Tracked down missing pallets.
Junior Clerk:
December 2005 May 2006
Superior Super Warehouse: Rialto, California. Did go backs, return merchandise to aisles; assist cashiers
in price checks. Keep assigned sections fully stocked without damaging the products. Communicate to
shift manager any problems such as merchandise out of stock, damaged, or unsafe conditions; assist
customers with item location. Restock produce, get rid of produce past stock life. Do reports on quality of
produce.
Customer Service Representative I:
May 2004 December 2004
Wells Fargo Home Mortgage: San Bernardino, California. Specialized in public contact with homeowners
and there financial status, gave homeowners information pertaining to there mortgage, analyzed escrow
accounts. Paid taxes and insurance. Explained what a escrow shortage was. Took payments via
telephone. Did rush on demand refinances. Explain the difference between a arm loan, fixed rate, buy
down, and a home equity loan. Opened gem cases to do research on the loan. Cross sell different
products that are being offered.
Customer Service Representative I:
May 2003 May 2004
Wells Fargo Home Mortgage/Kelly Services:
San Bernardino, California.
Spoke to homeowners regarding there mortgage payments, taxes and insurance. Took over 135 calls per
day, explaining the loan documents. Had the ability to place stops on the negative credit reporting, took
mortgage payments from 3rd party who were authorized. Placed funs that were in a suspense account to
the mortgage payment.
References: Available Upon Request
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