Shaun Douglas

***** ****** ****** **

Valley Center, CA. 92082

760-***-****

ab9h9m@r.postjobfree.com

Work Experience

Bright House Networks, Brandon, FL, Service Tech

**** - ****

Responsibilities:

Analyze, locate and repair any technical field problems or defects

Satisfactory resolution of subscriber complaints regarding their

television and/or internet service

Record signal levels and record and repair leakage when detected

Use a combination of tools including signal level meters, cable

locaters, leakage detectors, and VOMs

Provide excellent customer service

Scorpion PCs Computer Repair, Tampa, FL, Computer Repair Technician

2001-2006

Responsibilities:

Diagnose and repair of hardware problems

Diagnose and repair networking problems

Assembly of custom PC systems

Design, implementation, and management of wired and wireless

networks with firewall and router configurations

Virus removal and anti-virus protection implementation

Installation of software applications

Installation of peripherals (monitors, webcams, USB adaptors,

printers)

Installation of multimedia entertainment systems

Onsite repair and preventative maintenance on personal computers and

related peripherals

Scheduled work and ordered necessary parts

Provided exceptional customer service

Jabil Circuit, St Petersburg, FL, FVT Diagnostic Technician

1997 - 2001

Responsibilities:

Quality Control - testing of circuit boards to uncover defects and

report to management Troubleshoot electronic circuit boards at

component level

Fabricate and install fiber optic lines

Solder surface mount integrated circuit chips

Test and replace hardware

Upgrade software

Read schematics

Use oscilloscopes, frequency generators, and multi-meter

Network PCs in a LAN and WAN environment

TCP/IP, routers, switches, and servers

Utilize Windows 95, 98, 2000, XP, 2003 Advance Server, and Firewall

Repair and troubleshoot Cisco HUBs, routers, and VOIP phones

Fabricate and install CAT-5 cables

Education

University of Maryland

Currently Enrolled - BS in Cybersecurity

University of Phoenix, Tampa, FL

AS in Criminal Justice-2011

Mercy College, White Plains, NY

AS in Information Technology-1996

certifications

Class D and G Security License

A+ Certification

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