Customer Service Representative
Resume:
Christopher Anthony Charles
Concord, California 94520
*******************@*****.***
Employment History
Test Associate III Microsoft/Experis Portland, Oregon 9/2009 – 11/2012 (Contractor) Key team member
of core group that assisted Comsys/Experis in acquiring long term contract with Microsoft for GTO test
facility in the Portland area. Primary 3D Tester for Halo Anniversary Edition, including Severity 1 status
updates and tracking of all 3D related bugs; stress and load testing via co-op and network play. Worked
with Software Test Engineers for Rush: A Disney Pixar Adventure. Duties entailed to assigning test cases
for Test Associates and compiling results of bug regressions. Responsible for creation of daily reports for
Kinect Nat Geo for the Xbox 360. During tenure received promotion from Test Associate II to Test
Associate III.
QA Analyst Greystone CES Bend, OR 8/2007-2/2008 Tested browser based application in which end
users schedule various aid services. Reporting and regression of issues found during testing cycles.
Test Engineer I Hollywood Entertainment Wilsonville OR, 9/2006-6-2007 Gray Box testing of Point of
Sale systems for both Hollywood and Game Crazy store locations. Tasks also involved creation of test
plans as well as batch files for hardware testing purposes; reporting and tracking of defects found during
Software Development Life Cycle.
Customer Service Representative T-Mobile Bend, Oregon 2/2006 -5/2006 Provided Customer Service
for various handsets, updating of cell phone plans and payment of cell phone services, as well as
providing troubleshooting and unlocking of phones for international travel.
QA Analyst (Contractor), Knowledge Learning Corporation Portland OR, 11/2005-12/2005. Testing of
web browser based program used for creation of various services for KinderCare facilities.
QA Analyst (Contractor) Inspiration Software Beaverton, OR 9/200*-**-****. Testing and reporting of
critical issues found on educational software used by multiple schools and educational associations.
QA Tester (Contractor) Critical Path Software Portland, OR 11-2004-9/2005 Provided Quality Assurance
on multiple versions of the Print Shop program, defect tracking and reporting. Other responsibilities;
running and managing of compatibility lab, building and maintenance of Windows based PCs and Apple
based systems, creation of images used for testing and software quality purposes.
QA Analyst (Contractor) Leapfrog Emeryville, CA 4/2004-8/2004 Reporting and tracking of defects
found on Leapster game titles and Leapfrog toys.
Senior Customer Service Representative Capcom Sunnyvale, CA 10/1999-10/2000 Provided
gameplay assistance and customer support. Other tasks were ground and electronic mail response to
company fan base, processing of orders received via website, duplication and mastering of game titles.
Leadership:
Lead tester on titles for Psygnosis on the PlayStation 1 platform and the Atari on the Jaguar platform as
well as being closely involved in the monitoring and training of QA staff.
Documentation Development:
Developed specialized test plans and test cases for gaming related platforms and Windows based
application.
Specialized Testing and Technical Expertise:
Experience in submission process for Microsoft, Sony and Nintendo
Software compatibility testing for titles released on the both gaming and non-gaming platforms
LAN/network based testing for PC and game consoles
Point of Sale (POS) testing for retail based systems
Web browser testing
Whitebox testing for PC game platforms
Game testing experience since 1994
Customer Service and technical support
Compatibility Lab experience
Software Experience: Microsoft Windows (Windows XP, Windows Vista, Windows 7, Windows 8),
Microsoft Office, Star Team, Test Track Pro, Dev Track, File Maker Pro, PVCS Tracker, Microsoft Team
Foundation Server, Perforce, Source Safe, Xbox 360
Education: Portland Community College 1st year student (Educational focus: Associates in Applied
Sciences Web Design and Development). Received High School Diploma (J Eugene McAteer High
School in 1993).
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