Customer Service Manager

Resume of Shirley Ingram

**** ****** **** *****, *********, NC 28227

980-***-**** – ************@*******.***

Summary of Qualifications

Location: Shirley lives in Charlotte, NC and prefers to work in Charlotte.

Availability: Shirley is available for interviews with 24 hours notice and is available to start

immediately.

Professional Skills

• GL Accounting for 4 years

• Accounts Payable/Accounts Receivable for 3 years

• Proficient in SQL with the ability to Run Queries, familiar with UNIX

• Advanced Access and Excel including Pivot Tables, V-Look Ups, Spreadsheets, and

some formulas

• Excellent problem solving skills, excellent customer service as well as oral and written

communication

Professional Experience

Lash Group/AmerisourceBergen, Charlotte, NC January 2013 to Now

Finance/Payroll Analyst

• Run Reports to track billed hours for 300 temporary employees, answering

all inquiries, working out any discrepancies, working very closely with

several temporary agencies

• Entering and reconciling payroll for approx. 1000 employees.

• Working special projects for Payroll Manager, preparing spreadsheet for

quarterly bonuses, preparing spreadsheet for employees transitioning

from exempt to non-exempt, figuring overtime hours and amounts, using

V-Look up excel formulas, working on any project the manager may need.

BAE Systems, Inc., Charlotte, NC January 2012 to August 2012

Financial / Payroll Analyst

• Processed International payroll (ex-pat and in-pat) data for 150 employees,

biweekly with tax equalization, and hypothetical tax.

• Processed Shared Services, and Headquarter payrolls, biweekly.

• Processed Platform Solutions payroll data for 3,000 union and non-union

employees, weekly.

• Processed all payrolls from end to end, handling all issues, off-cycles, reversals,

stop payments, accrual balances running all reports, double checking everything,

strict compliance with union guidelines.

• Prepared for Government Contract Audits.

• Utilized Peoplesoft 9.0, Autotime timekeeping system.

Wachovia (Wells Fargo Company), Charlotte, NC October 2008 to May 2010

Financial Analyst/Payroll Operations

• Ran reports and corrected all errors on Data Quality and Pre-confirm reports, using

V-Look-up, Pivot tables, Excel spreadsheets.

• Completed Table Maintenance, resolving issues, with the ID Table, Corporate

Directory, Cost Centers, and Tax Tables, earnings, deduction and incentives codes.

• Generated Tax reports and complete Tax maintenance for the states of Maryland,

New York.

• Supported Department Managers, Communicating with virtual team. Helping with

System Change. Project, employee ID’s and personal information.

• Assisted with Payroll and tax audits.

• Wrote SOP’s clearly and precisely.

• Mapped all numerical data using People Soft 8.9/People Soft HRMS.

Paetec Communications, Charlotte, NC March 2006 to January 2008

Financial / Payroll Specialist

• Generated standard reports and queries, creating Crystal Reports and Pivot tables

and V-Look up in Excel as needed.

• Ran sales commission reports, census, and headcount reports, assisting month

end close

• Completed payroll accounting reports, journal entries, payroll tax reports,

researching, analyzing any discrepancies.

• Processed multi-state by weekly payroll for 1300 employees.

• Set all payroll runs, schedules, and training.

• Completed all multi-State leave of absence, working with FMLA and Workers

Comp, garnishments, separations, new hire, answering all inquiries

• Acted as back up for Health & Benefits Specialist, and Human Resource

Coordinator, helping with recruitment, reports, 401k, healthcare, retirement,

maintaining unemployment comp records.

• Generated standard reports and queries, creating crystal reports as needed

• Payroll year end, W2’s and W2c’s as needed.

• Work completed in Ceridian HR/Payroll and Ceridian Time and Attendance.

Hewitt Associates, Charlotte, NC July 2000 to April 2005

Financial Analyst

• Member of off cycle team, Processed off cycles, voids, reissues, stop payments,

reversals, adjustments.

• All work completed in SAP EPM.

• Maintained off cycle spread sheet in Excel, kept close contact with Store Managers

and employees nationwide.

• Weekly and Bi-weekly payroll, up-loads from Kronos, making necessary

adjustments, • off cycles, stop payments reversals voids, all queries, Pivot tables

and V-Look Up in Excel, checking all entries.

• Entered Accounts Payable batches, verifying invoices, matching to purchase

orders. Posting and printing checks, verified check printing in several remote

locations and managed end of Month closing and journal entries.

• All Customer Service questions, resolving all issues a priority.

Education

Marshall University, Huntington, WV

Technical Skills

MS Office Suite, PeopleSoft, AS400, Infinium, JDEdwards, SAP, Ceridian HR/Payroll,

Kronos, Crystal Reports, SQL

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