Electrical Engineer Technical Support
Resume:
***** ** **** ** *** ***• PeMBROKE PINES, fl *****
JOHN GUTIERREZ
Phone: 786-***-**** • Email: ********@*******.***
Objective
A position as an Electrical Engineer that utilizes my educa
as well as personal goals.
Education
El Bosque University, Bogotá, Colombia.
Bachelors of Science in Electronic Engineering
Certify by The Florida Board of Professional Engineers
Engineer Intern (E.I.T)
CERTIFICATION
Microsoft Certified IT Professional (MCITP)
Enterprise Desktop Support Technician on Window
Microsoft Certified Technology Specialist (MCTS)
Windows Server 2008 Network Infrastructure, Con
Windows Server 2008 Active Directory, Configura
Microsoft Exchange Server 2010, Configuration
Windows 7, Configuration
professional experience
Microsoft/ Teleperformance
Tier 2 Technical Support Engineer
English and Spanish technical support for Office 3
Provide phone, e-mail and remote support for all M
including Microsoft Exchange Online, Lync Online
Documentation
Troubleshoot and resolved issues related with Offi
but not limited to: DNS, Synchronization, Migratio
GeekSquad /Teleperformance
Technical Services Support
Daily tasks include communicate effectively with
identify, troubleshoot and resolved product related
Extensive work in removing viruses, installing, ma
Troubleshoot and analyze client inquiries concerni
TekSquad Computer Support
Computer Technician
Complete estimates based on time, man power and
and under budget.
Onsite Component and System level diagnose and
Desktop, laptop, unit power supply, printers, monit
Component level repair such as detecting and repla
Repair electrical devices following blueprints, sche
Write reports, company correspondence, estimates
Remote and Onsite Computer software installation,
Meeting with different vendors, to determine the be
SKILLS
Language skills: Bilingual, Fluent in English and S
Computer Skills: AutoCAD, Microsoft Word, Exce
Directory, Exchange Server, Windows Operating S
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