Customer Service Quality Control

Robert Brian Twogood HOME ***** Raysack Ave Lancaster, CA 93535

MAIN CELL 661-***-****

SECONDARY CELL 760-***-****

MAIN EMAIL ******.*******@*****.***

SECONDARY EMAIL ************@*****.***

OBJECTIVE

I am currently searching for a position that I can turn into a lifelong career and functional trade. I love to be challenged in

my work and enjoy jobs that mentally and physically demand that I do my absolute best. I need a career that I can

constantly learn from and advance frequently. I am energetic, friendly, positive, and a dedicated employee. I am looking to

find a career that demands a high standard of performance from me and provides challenges, learning experiences, and

many opportunities for growth and advancement in the company. I am not afraid of hard work, in fact, I welcome it.

Because of this, I don't mind having to start at the bottom to work my way up, as I am sure that it won't take long for my

superiors to recognize exactly how valuable of an employee I can and will be in their company. I am positive that who ever

decides to give me a chance to prove my work ethic and quality of performance will definitely be very satisfied that they

decided to do so. I am a responsible young man just looking to find my place in the world and take care of my family and

all the responsibilities that come with that. I'm sincerely looking forward to working with you and your company and hope

that I will soon be an invaluable part of your workforce!

SKILLS RELEVANT TO CONSTRUCTION AND PHYSICAL LABOR

• Extensive knowledge in all tools and accessories needed for construction, handy work, and projects.

• Skilled with yrs of exp. at home projects, commercial construction, and home repair.

• Exp/trained to operate and repair heavy machinery including but not limited to forklifts, pallet jacks, bobcats, jack

hammers, all kinds of saws, hydraulic jacks, numerous power tools and hand tools, yard tools and landscaping

machinery/power tools.

• Landscaping exp.

• Ability to do heavy lifting and extensive hard labor.

• Attentive to details and a deep interest and passion for all things and trades related to this trade, as well as much more

exp. and skills which are listed below with Sawyer Construction

SKILLS RELEVANT TO RETAIL, CUSTOMER SERVICE, AND SALES

• Excellent Customer Service Skills such as being a confident speaker, ability to provide well thought out solutions to

problems, great ability to diffuse tense situations and come to a solution that works for everyone involved, an attentive

listener, knowledgeable in the merchandise in the store and where everything is to help customers effectively and

efficiently.

• Extensive knowledge and experience with numerous office and technical equipment

• Very persuasive and great at selling products, lots of exp. and success with getting up sells successfully finished

• Highly motivational to others, self motivated, and posses great leadership skills, know how to delegate responsibility

effectively, responsible, dependable, and a great team player/leaderd

• Attentive to detail, highly organized, yrs of experience in taking inventory, stocking, ordering supplies and

merchandise, organizing back stock, reorganizing shelves to make them more conducive to higher sales percentages,

and great ability to increase impulse buys

SKILLS RELEVANT TO HOSPITALITY, FOOD, AND SERVING

• I am very people oriented and love to help others.

• Extremely great memory, above average multitasking skills, great at managing money transactions, highly skilled in

anticipating patrons needs

• Very detail oriented, work very well in a fast paced environment, amd a very high threshold to stressful situations

• Very knowledgable in food prep and food safety procedures, very attentive to those procedures and dedicated to

adhering to those safety procedures as the quality of the food I serve is very important to me

EDUCATION

ATI

HVAC/R

Licensed and Certified in Heating and Air Installation and Repair

03/11 – 10/11

• Finished school at the top of the class, was provided extensive knowledge in this field, basic training, and basic hands

on experience as well as one yr of being an apprentice under an exp. trainer.

Ceritfication

Forklift Operation

O'Charley's

ABC CARD

License to serve Alcoholic beverages

CA

CA Food Workers Card

mandantory card required by CA for all workers in the food industry

EXPERIENCE

Sawyer Construction Heating and Air Repair Man

11/12 – CURRENT

• Heating and Air Installation and Repair (Commercial and Residential) Quality control, ability to work in extreme conditions

Lewis Bakery Production Line/Quality Control Tech

12/11 – 11/12

• Operate the production line, quality control, operate and repair the bread machine and the bread bagger

Joannes Sales Associate

05/09 – 03/11

• Stocking merchandise, sales, merchandising11/07, pricing, unload shipments, inventory, cleaning, cash register operation,

customer service, construct displays, manage and lead promotional sales and advertising campaigns, organizing stock,

implementing new improved ways to display merchandise to increase sales and impulse buys

Shoney's Restuarant Server

11/07 – 04/09

• Customer Service skills, impeccable hospitality, ability to keep a positive attitude and smile on my face even when faced with high

stress and or fast paced situations and environments, extreme multitasking ability, advanced memory skills, great at writing short

order food papers, knowledge and operation of credit card machines and POS systems.

Johnson Controls Material Handler

01/02 – 10/07

• Shipping and Receiving, team work, quality control, attention to detail, advanced inventory skills, advanced inventory/product

number memorizing

• Certified to operate and yrs of experience with fork lifts, fork lift battery changing station, pallet jacks, hogring guns, numerous

airtools, and scissor lifts

Walmart Cashier/Sales Associate

01/98 – 01/02

• Inventory, independent time management skills, being productive with low overhead, basic gardening knowledge and skills, basic

accounting and drawer countdown skills

PLEASE DON'T JUST TOSS THIS INTO THE PILE WITH THE REST OF YOUR RESUME'S: I AM AN EXTREMELY HARD

WORKER AND WILLING TO START AT THE VERY BOTTOM IF I HAVE TO. I HAVE A FAMILY TO SUPPORT AND I WILL

DO EVERYTHING HUMANLY POSSIBLE TO MAKE THAT HAPPEN. I TAKE GREAT PRIDE IN GOOD WORK ETHICS,

MORALITY, AND DOING UNTO OTHERS AS YOU WOULD WANT THEM TO DO UNTO YOU. I AM AN OPTIMIST AND I

JUST KNOW THAT IF YOU WILL JUST TAKE A CHANCE ON ME, YOU WILL NOT REGRET IT. NOT TO MENTION, YOU

TRULY HAVE NO IDEA HOW MUCH OF A BLESSING YOU WILL BE BESTOWING ON MY FAMILY AND I. THANK YOU FOR

LISTENING AND I HOPE TO HAVE AN INTERVIEW SOON.

Contact this candidate