Software Information Technology

Richard Hayes

Orlando, FL Phone: 516-***-**** ********@*****.***

Key Skills INFORMATION Technology SPECIALIST

Troubleshooting

Computer Repair and Technician with support and experience looking for position to further career, and take a step

Maintenance forward. Looking for a company that provides a opportunity to gain IT experience with good

Hardware Assessments personalities and hard workers.

System Monitoring Technology Summary

Microsoft Office

Imaging/ New Builds

Installations/

Setup

I have worked with the following operating systems and software.

Customer Care

Operating Windows 7, Windows Vista, Windows XP, Windows server 2003/2008,

Systems: Linux (Red Hat/Ubuntu), Windows 8

Education

Software: Norton Ghost, Dream Weaver, Photoshop, Clonezilla, VMware, MS

Nassau Community

Virtual PC, MS Office, SAP ticketing system, Oracle database, X lite,

College, Garden City NY,

Avaya, Cisco Webex, Teamviewer, VNC, RSA secure ID

IT Work Experience

Associates in Applied

Rockwell Automation: Tech Support(Help Desk), July 25, 2012 – June 2013

Sciences

Working for Rockwell I was in a call center environment. Day to day I would assist customers

with technical and licensing problems. Often troubleshoot customers Rockwell branded

Majored in Computer

industrial computers, and determine suitable replacements for customers that wanted to

Repair Technology

upgrade older machines. Software issues were also common, the issues ranged from failed

installation to system incompatibilities. I was given awards for highest revenue per hour and

utilization consistently, meaning I frequently had the most tickets completed.

Student / PT Computer Repair: Sep. 2009 – Feb. 23, 2012

During this time I was a student at NCC and running computer repair ad’s on craigslist for

residential computers, such as HD replacements, windows refresh, and adware removal. This

was self employment and not a business environment.

Email is preffered method of contact, if you leave a voicemail though I will call you back ASAP.

Contact this candidate