Customer Service Representative

Shelby Wade

**** *. ***** ****** ****.

#*** *

Henderson, NV 89014

928-***-**** * *****@***.***

Specialties Experience with multiline telephone communication, alphabetical

and chronological filing systems.

General administrative skills.

Social media experience such as facebook, twitter, google +,

instagram, and pinterest.

Proven in maintaining positive relationships with all clientele

Education

Northern Arizona University, Flagstaff, Arizona

May 2013

B.A. Degree in Communication Studies

Minor in Public Relations

Career History

Findlay Cadillac, Henderson, NV 2013-Present

Customer Service Representative

● Assist clients in making an informed decision on

purchasing a new vehicle.

● Develop thank you letters, friendly service reminders

and survey reminders.

● Assist the customer service manager in ensuring all

clientele is completely satisfied.

Findlay Toyota, Flagstaff, AZ

2009-2013

Service Coordinator

● Worked directly with clients to ensure complete

satisfaction through telephone calls and direct person

interaction.

● Successfully arranged appointments for the dealership’s

service team.

● Played a key role in bringing up the dealership’s CSI

(Customer Service Index).

● Contributed to various file systems for car deals,

dealership accounts, and customer information.

● Assisted in arranging various company events.

Boys and Girls Club of Colorado River, Bullhead City, 2007-2008

AZ

Staff Member

● Supervised children between the ages of 5 15 years old.

● Collaborated with other staff members in planning and

developing activities and programs that focus on

character, leadership development and education.

New Day School, Fort Mohave, AZ 2001-2002

Teacher Assistant

● Supervised children between the ages of 1 4 years old.

● Assisted daycare teachers with the development of

youth’s education.

● Facilitated miscellaneous activities and events for the

children.

Activities

● RVHS guest judge for 2013 Arizona Division II Speech

and Debate state championship.

● Climb for the Cure Cancer Walk 2012.

● Findlay Toyota Flagstaff Food Drive 2012.

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