Quality Assurance Active Directory
Resume:
Nirujan Ravichandran Mobile 647-***-****
Suite #*07
10
Muirhead Rd
North
York, Ontario
M2J-4P9
*******.*@*****.***
Objective
1. To Secure a IS Senior Support Analyst position.
Summary
1. Hard-working IT professional with over 3 years of experience in the Information Technology industry.
2. Self-starter, efficient, organized and able to produce high quality work under pressure and in punctual manner.
3. Expertise in troubleshooting many different platforms and applications.
4. Excellent communicator, with emphasis on building strong client relationships.
5. Excellent written and verbal communication skills, with an eye for detail.
6. Bilingual in English and Tamil both spoken and written.
Qualification Highlights
● Information Technology ● Technical Trainer ● Hardware Technician
● Incident Control ● Quality Assurance ● Process Improvement
● Escalations ● Technical Analysis ● Client Relationships
● Reporting ● Process Development ● Procurement
Technical Experience
Operating Systems Windows 8/7/XP/2000/NT/98/95
Business Applications MSOffice 2003, 2007,2010, MS Visio/PowerPoint /Word/Excel, Adobe Acrobat, illustrator, Quick book
Hardware IBM PCs, Lenovo T61/T400/T410/T420/X1/X201, Blackberry Devices
Networking TCP/IP and IP addressing, Network Troubleshooting and Management
Support Applications Active Directory, Remote Desktop and Remote Assistance, VPN Cisco Client, Citrix Clients, Service Now,
Remedy, Peace, Dame Ware, Symposium, SAP, WebEx, Putty, MDT, Norton Ghost
Design/ Video Editing Photoshop CS, Image ready, Adobe Illustrator, Macro Media Flash, Adobe After Effects, Song Vegas,
Applications Adobe Premiere
Languages/Programming C, C++, HTML,PHP,MySQL,VB.NET
Professional Experience
Desktop support May 2011 to
Present
Direct Energy
Duties and Responsibilities
1. Performed PC configuration and software installations and settings as required.
2. Worked on various projects aside from the day to day support. (Refresh of hardware / Window 7 upgrade/ Closing of
head office).
3. Build an application that show if computer is compatible to be upgrade to Win7.
4. In charge of hard drive disposal methods to ensure optimal customer security.
5. Full inventory reports and calculations for the Pro-active Project
6. Interacted with clients on a day to day basis, problem solving and analysis.
7. Performed setup of PC’s and Laptops, upgrades and re-imaged machines for clients
8. Provided client support using Network features; Remote Desktop, Remote Assistance and mapping drives.
Desk Support Tools: Active Directory, Remedy (Action Request System), Dame Ware (For remoting PC’s) SAP GUI, VMware, MDT,
Norton Ghost, Service Now, Symposium, USMT, Visual studio 2010\2013,
Supported Applications: VPN Access, Citrix Clients, Pace Remedy, MS Outlook, PCs/laptop issues, Shared data issues, Webmail,
Active Directory LAN Account issues, Windows XP/7 and MS Office 2007/2010, Blackberry.
Environment: Windows XP/Windows 7
Nirujan Ravichandran Mobile 647-***-****
Suite #207
10
Muirhead Rd
North
York, Ontario
M2J-4P9
*******.*@*****.***
Page 2
Computer Technician/Web Developer May 2008 to June 2009
TR Cover Pac Inc.
Duties and Responsibilities
9. Provided client support using Network features; Remote Desktop, Remote Assistance and mapping drives.
10. Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
11. Responsible for loading new software and systems on existing equipment.
12. Tested systems to ensure the elimination of bugs or viruses.
13. Backed up and restored vital data on Windows XP / Vista / Window 7.
14. Responsible for continual upgrades and maintenance of company’s web site.
15. Performed regular backup, maintenance, and archival of user data.
16. Provided technical telephone support to correct software and hardware problems.
17. Provided troubleshooting of network and server issues. Proactively assisted with help desk duties, supporting
18. Printers, hardware, software and related technical issues.
Desk Support Tools: Active Directory, Remedy (Action Request System), Dame Ware, VMware, MDT, Norton Ghost, Photoshop CS,
Image ready, Adobe Illustrator, Macro Media Flash, Adobe After Effects, Song Vegas, Adobe Premiere
Supported Applications: MS Outlook, PCs/laptop issues, Quick book, Shared data issues, Webmail, Windows 7 and MS Office
2007/2010.
Environment: Windows 95/XP/Vista/7
Education
Seneca College of applied arts and Technology Sept 2010 to Present
Computer Engineering Diploma (CET) 3 Year Program
Topics and Areas covered
1. Networking, Digital Systems, Electronics, Hardware, Software, Technical theory, Technical Writing, C\C++\VB.NET
Programming, A+ Hardware Certificate, Circuit Design, Circuit implementation.
Vaughan Secondary School Graduated, June 2008
Ontario Secondary School Diploma
Contact this candidate