Software Support

STEVEN A. BLIZZARD

PO Box **

Liberty, West Virginia 25124

304-***-**** (Home)

304-***-**** (Cell)

*****.********@****.***

SUMMARY

** ***** ********** ** **** systems management, training and providing first and second level software and

hardware technical support, with more than 18 years’ experience in computer consulting, network management,

and network infrastructure design, implementation and support. I have over 10 years in management, supervisory, and

team leadership experience.

WORK EXPERIENCE

Strictly Business Computer Systems, Huntington WV 2012 - Present

Senior Network Engineer

• Install, maintain and support Cisco Voice servers/phones

• Configure, install and support Cisco IPICS servers

• Support Cisco ASA/Pix firewalls

• Install, maintain and support Cisco Wireless Access Points

• Work with customers to design solutions to meet their needs.

• Research new technologies and products to expand our scope of business.

• Train Network Engineers in new technologies.

• Involved in all aspects of new installs and turn-ups including cabling, facility planning, and implementation.

Kanawha Eagle Coal Company, Comfort WV 2011- 2012

IT Director

• Planned, implemented and support a fiber-based Campus Lan utilizing Cisco switches and routers.

• Responsible for evaluating need and procuring equipment for all data systems.

• Provide support to the staff via on-site visits as well as remote troubleshooting.

• Procured, installed, and support security camera systems to aid in accident prevention and theft control.

• Implemented a Cisco Call Manager phone system for uninterrupted access to voice services.

• Designed, implemented and support an external Wi-Fi network throughout the complex.

• Worked with vendors and contractors to ensure the proper and timely completion of projects.

Fibernet of WV, Charleston, WV 2000-2011

Supervisor, Data Services Group

• Supervise and maintain a well trained and highly motivated staff in the Data Services Group.

• Responsible for providing Internet access via T-1, DS-3, Ethernet and DSL to customers.

• Work with customers to ensure that they receive services that best suits their needs.

• Provide support to customers in network design, which includes recommending appropriate equipment,

and IP routing designs.

• Aided in new product research and implementation

• Worked on the design an installation of core network equipment and was an escalation point for

troubleshooting.

• Assisted field services in installation of equipment, and troubleshooting problems

WV DHHR/MIS, Charleston, WV 1998-2000

Information Systems Specialist

• Served as a lead member of the Networking team.

• Served as a lead technician for network consolidation of DHHR into a new physical location.

• Provided training for technicians.

• Provided support for SNA,SMS, DHCP, WINS, IIS, print servers, NT for common database servers, and

systems backups.

• Served in a leadership role and mentor for other employees in the Networking and Technical Support

Unit.

• System administrator for Microsoft NT 4.0 servers, which included Domain administration.

• System administrator for Novell NetWare 5.x servers.

• Lead administrator for a GroupWise 5.5 5000 user e-mail system.

WV EMS TSN, Elkview, WV 1995-1998

Regional Information Systems Specialist

• Responsible for coordination of all Information Systems activities, which includes hardware, software,

training, and data.

• Developed IS policies, which included but not limited to: security, software usage and licensing,

equipment acquisition, reallocation or disposition, virus protection and monitoring, database development

and maintenance, and Internet access and usage.

• Reviewed and approved all requests for hardware and software acquisition

• Trained staff members in existing and new software applications.

• Installed all hardware and software, which included but not limited to Novell LAN workstations, standalone

PC’s, network and workstation printers and NIC’s.

• Tested new hardware or software to determine the scope and capabilities, accuracy of functions, and

level of user literacy required to operate.

• Designed and maintained a statewide WAN.

Certifications

CCNA

CCNA Voice

Cisco Rich Media Communication Specialist

Cisco Unity Support Specialist

CCNP Voice

July 2012 Sept 2012

July 2012 May 2013

Sept 2012

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