Customer Service Sales

Richard Misuraca

440-***-**** . ab9gh0@r.postjobfree.com

SUMMARY

Engineer with a background in sales and management, product and customer

support, and mechanical repair and rebuilding. A good communicator, hard

working and dependable with a history of managing increasingly complex

projects. Skills include sales, management, advertising and marketing,

customer service and satisfaction, extensive computer competency, web page

design.

. Extensive European/ Japanese and American automotive experience

EXPERIENCE

IPM Corporation, President

Rocky River /Avon Lake, OH

. Buy and sell large industrial machine tools, CNC and conventional

. Negotiate and manage the purchase, selling, and servicing of extremely

technical and sophisticated metal working machinery/capital equipment;

CNC and conventional

. Consistently communicating and consulting with customers regarding

their needs, i.e.; most efficient equipment and methods to satisfy

application demands

. Exceptional relationship building abilities

. Provide optimum customer service as required to maintain customer

reporter, oversight of the day to day business functions including

procurement and sales; appraisal of wholesale and retail value of

equipment and assets; oversee all sales associates in each

transaction; finances, computer management contracting, removal and

transportation for the equipment., responsible for office associates

. Develop joint venture partnerships to enhance existing business and to

obtain new business

. Develop key promotional techniques that convert prospects to

customers.

. Assist customers and/or sales representatives with any inquiry or

problem concerning their accounts.

. Provide prompt and efficient response to resolve and address any

customer issue

Lincoln Rebuilders

Westlake, Ohio

. Rebuild, remanufacture, retrofit, re-engineer, and repair to satisfy

project demands

. Including restoring equipment to OEM tolerance and modernizing to

state of the art technology

. Re-machine to tolerance

. Refit with non-metallic liners where applicable

. Refit all slides

. Re-scrape, realign, and precision level equipment

. Rebuild all mechanical components and modernize to state of the art

technology

Altramotives

Avon Lake, Ohio

. Managed day to day operation of an auto repair facilities.

. Responsible for management of all employees.

. Handle the tasks of repairing and overhauling automobiles, trucks,

buses as well as other automotive vehicles

. Perform the task of removing units like transmission and engine by

using hoist and wrenches

. Responsible for overhauling or replacing fuel injection, carburetors,

alternators generators, starters, distributors and pumps, and all

components

. Handle the tasks of rebuilding parts such as cylinder blocks,

crankshafts, heads and all other components.

. Responsible for disassembling unit and inspecting parts for wear by

using calipers, micrometers and thickness gauges and restoring to

original OEM tolerance.

References available on request

Contact this candidate