Customer Service Sales

PAULINE Q. DALTON

**** ***** **** ***

Austell Ga 30168

404-***-**** ************@*****.***

PROFESSIONAL OBJECTIVE : To obtain a position that offers an opportunity for

professional development and advancement while securing a career path utilizing educational

background and personal potential demonstrating acquired skills and experience to contribute to

the success of a progressive organization.

Offering a diverse background of experience, training and achievement in the following areas:

Sales/Marketing

Data Entry

Account Management

Customer Satisfaction

Corporate Policies

Negotiations

PROFESSIONAL PROFILE

Strengths include excellent organizational time management, leadership interpersonal and

problem solving skills. Highly motivated self starter with excellent team player abilities.

Easily establish and maintain effective business and client relationships

Computer skills (Microsoft Word; Excel; Quick Books; and 10 key pad)

Excellent communication and phone skills

PROFESSIONAL EXPERIENCE

RYLA 11/2010- present

Customer Service Representative

Demonstrate good oral and written communication skills, Explain billing cycles, processes, and

prorates effectively to ensure that customers understand their statements

Work in a fast-paced environment, with ability to manage and diffuse lines of business as call

volume dictates.

Record customer information and inquiries, Correct errors and discrepancies on customers'

billing statements as necessary.

Attempt to collect delinquent account balances, processes payments and enters credit card

information accurately.

BILL HEARD CHEVROLET 12/2005-12/2006

Customer Relations Representative

Made inbound and outbound calls

Scheduled Appointments

Created and implemented highly successfully sales strategies, which increased profitability,

generated sales revenue and increased customer base.

Analyze customer documentation to input appropriate account statistics to successfully

Assisted with website development

Responded to inquiries via email, phone, and fax

RECALL 02/2004-10/2005

Customer Care Specialist

Responsible for day-to-day operations of Centralize Chicago market in a team oriented

environment

Provide superior service to clients through in depth attention and follow-up to accounts

effectively responding to clients request, inquiries, suggestions and or concerns.

Analyze customer documentation to input appropriate account statistics successfully comply

with customer needs and/or service rnal objectives, improve responses to customer service

requests, establishes and maintains rapport with clientele

Respond to over 100 calls daily and consistently finishes in top ten performers list for

outstanding achievements

XCELL CONTACTS 03/2003-01/2004

Customer Service Representative

Dealt with eye care professionals while overseeing prescriptions and recommended products

and designs of rigid and soft contact lens orders

Managed approximately 100 accounts daily with strong emphasis in sales and customer

relations while following through with daily completion and shipments of individual client

requests

Established fundamental relationships with essential accounts via email, fax, phone calls, and

intricate attention to detail

Assisted in the development, implementation, and administration of retail sales products

EDUCATION

Ashworth College, Atlanta, GA Business Management (1 year)

PERSONAL

Available with notice; salary negotiable. Willing to relocate

Contact this candidate