Manager Technical Support
Resume:
CONFIDENTIAL
RESUME
JOHN J. MONSALVE
PERSONAL DATA AND EDUCATION
Born in Medellin, Colombia on July 7th, 1959
January, 1977 to December, 1979 School Remington of Commerce, Medellin, Colombia
Accounting
September 1990 to December 1994 Miami Dade Community College, Miami, FL
Computer Science - AA
Certifications: Certified Professional food Manager (Certificate No. 1599024/exp. 2015)
Life, Health,& Var Annuity License No. P071070 (Insurance Licence)
Comptia Network + -
Comptia A+ Essentials
Comptia A+ Practical
Microsoft TS:Windows 7, Configuring
Configuring Windows Server 2008 Network Infrastructure
Citizenship: American & Colombian
Language: English, Spanish & Fair Portuguese
Residence 6241 SW 138 Ct Unit G
Miami, FL 33183
Telephone Number: Cellular: 305-***-****
Email: **********@*****.***
PROFESSIONAL EXPERIENCE
March, 1980 to August 1987 Hong Kong Village Restaurant.
Waiter
Be sure that the client is satisfied with both the service and the food
Miami, FL
August, 1994 to February, 2010 Messett Associates, Inc.
Office Manager
I was in charge of the administration of the office so that the network was running
smoothly. The network consisted of 6 Mac (tiger) and 2 Pc (windows xp) connected to a
Mac server.
Miami, FL
August 1987, to November, 2010 Latin American Café Bayside.
Miami, FL
August, 1987 to November, 1993
Waiter
Be sure that the client is satisfied with both the service and the food
December, 1993 to December, 2010
Manager
I was responsible for 50 employees. Is in charge of schedules, employer's payroll,
customers complaints and everything related to the management of a restaurant whose
sales were 4 to 5 millions of dollars annually. Controlling a server 2003 for 5
workstations. All the Process of payroll and schedule was through the server, and I gave
each employee a card entry system for better control. Constantly backups of the system
and a fault tolerance system in case of failure sytems.
November, 2010 to December, 2012 Monsalve Consulting
Insurance Consulting & IT Consulting
I have been selling life insurance and also repairing computers.
Miami, FL
January, 2013 to Present Skynet360
Technical Support Level II
I provide technical support to customer with the internet and Voice over IPs
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