Project Manager Training
Resume:
Gene Goldman, ITIL®
Technical Writer, Technical Trainer, Business / Compliance / Security Analyst
****@******************.***
Summary
Technical Writer * Compliance Analyst * Technical Trainer
Consistently high, producing technical writing, training and compliance professional with more than 35 years of
progressively responsible leadership in informational technology services. Recognized expert in translating
tech, speak into language people can understand and use to improve productivity and increase value. Clear
record of achievements as evidenced by employer recognition through numerous awards. Broad knowledge of
compliance, IT services and security enhance capabilities to effectively train through web, based and facilitated
learning courses and workshops. Earned reputation for establishing successful teams and managing projects
from conception through completion. Thorough understanding of technology complemented by skills in project
management, project controls, and business development.
Skills
Technical Writing * Governance - Risk - Compliance Analysis * Technical Training * Technical
Communications * Information Security * IT Security * Computer & Web, based Training & Development
(CBT, WBT) * Instructional Systems Design & Development (ISD)* Enterprise Product Development *
Software & Multimedia Development * Project Control * Systems Analysis & Design * Business Analysis *
Physical Security, Electronic Security
Objective
Continue in a Compliance, Technical Writing and/or Technical Training role where my experience and
expertise at translating technical information into language that can be understood by others will improve
productivity and contribute to the company’s growth and success.
Experience
Senior Technical Writer (Contract) at ServiceNow
April 2012 - Present (1 year 4 months)
Created technical security communications
Authored, Edited and Approved process and compliance documentation, including Policies, Procedures,
Standards, Guidelines, Work Flows and Reports.
Developed internal technical communications
Conducted technical research.
Performed data-mining.
Established GRC guidelines.
Determined requirements for improvement of GRC tool and document repository.
Authored and edited process documentation necessary for major pharmaceutical customer audit.
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Authored and edited process documentation necessary for major Government customer audit.
Authored and edited process documentation necessary for major regulatory audit.
Performed Quality Assurance validation on technical documentation critical to compliance audits.
Developed and maintained reports, templates, tools, and forms to improve performance and increase
productivity.
Developed and edited copy to communicate security concerns and events to internal and external audiences.
Developed and edited copy to communicate organization’s SDLC and QMS frameworks to meet
requirements for certifications, including major pharmaceutical company and government clients.
Developed and managed tool to map internal Governance, Risk and Compliance controls to requirements for
ISO27001, ISO27002, ISO9001, HIPAA, NIST 800-53, FEDRAMP and Sarbanes Oxley 404.
4 recommendations available upon request
Technical Writer, Compliance Analyst, Technical Trainer at Currently interviewing prospective
employers
January 2012 - Present (1 year 7 months)
Technical Writing • Technical Training • Technical Communications • Project Control • Information,
Physical, & Electronic Security • Software & Multimedia Development • Instructional Systems Design &
Development • Enterprise Product Development • Computer & Web-based Training & Development •
Systems Analysis & Design
Trainer/Instructor/Instructional Development Specialist (Part time) at Blue Star Learning
November 1999 - Present (13 years 9 months)
Instructor of the Month, May, 2012
Responsible for Courseware Development and Technical Training on applications such as Microsoft
Windows, Microsoft Project, Microsoft Visual Basic, Microsoft Access, Microsoft PowerPoint, Microsoft
Publisher, Microsoft Outlook, Palm Pilot, Microsoft Word,
Microsoft Excel and other courses.
Compliance Analyst / Technical Writer (Contract) at Service-now.com
October 2011 - January 2012 (4 months)
Authored, Edited and Approved process and compliance documentation, including Policies, Procedures,
Standards, Guidelines, Work Flows and Reports.
Performed data-mining.
Established GRC guidelines.
1 recommendation available upon request
Technical Writer, Technical Trainer at Currently interviewing prospective employers
January 2011 - October 2011 (10 months)
* Created workshop program for private college
* Developed Visual Basic for Applications (VBA) class
* Developed MS Project class
Proposal Specialist at SAIC
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September 2010 - January 2011 (5 months)
• Researched and collected reference and reuse materials for inclusion in proposals.
• Wrote and edited documents for proposals for government and industry contracts worth up to $400,000,000.
• Developed and edited persuasive, clear copy to communicate capabilities for government and industry
contracts ranging from $5,000,000 to $400,000,000 in value
• Ensured the accuracy of company-wide business development content database including reviewing and
processing new information
• Assist with coordinating, reviewing, writing and editing of special communication projects and/or
background/research materials
• Developed and delivered workshops, web-based and Facilitated Learning courses on processes, tools,
systems and software
• Created and documented processes, procedures, activities and systems
• Developed and maintained reports, templates, tools and forms to improve performance and increase
productivity
• Maintained document repository
• Developed and delivered both web-based and Facilitated Learning courses on enterprise systems and
software
• Delivered Facilitated Learning courses in Microsoft Office applications, including Word, Excel,
PowerPoint, Access, Outlook, Publisher and Project
• Created and documented processes, procedures, activities and systems to support regulatory and company
compliance.
• Identified, selected and trained users in tools and processes to support restructuring of the organization,
including reconfiguring into remote working modality.
• Developed and maintained reports, templates, tools and forms to improve performance and increase
productivity.
2 recommendations available upon request
Recruited to serve as Technical Trainer at SAIC
2003 - January 2011 (8 years)
• Developed and delivered both web-based and Facilitated Learning courses on enterprise systems and
software, including Ariba, Watson LIMS, Facility Manager, Predict, Documentum and ACD Playbook
• Developed Facilitated Learning course for Microsoft Visual Basic for Applications (VBA)
• Delivered System Administrator Security Training course and facilitated certification
• Delivered Facilitated Learning courses in Microsoft Office applications, including Word, Excel,
PowerPoint, Access, Outlook, Publisher and Project
• Delivered training for Administrative Assistant Certification Program
• Developed templates, tools and forms to improve performance and increase productivity
4 recommendations available upon request
Technical Writer, Technical Trainer, Business Analyst at SAIC
September 2003 - January 2011 (7 years 5 months)
• Recruited to establish and lead the ITS Technical Writing team, including developing the Mission Statement
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and Charter, processes and procedures, generating business development and promotion, creating a style
guide; standards; guidelines; templates; forms and tools
• Supervised the day-to-day work of a team consisting of 5 Technical Writers, temps and contractors. This
included ensuring that team members had the necessary resources, making assignments, managing Quality
Assurance, performing team member evaluations and providing training, guidance, motivation and feedback
• Created and documented processes, procedures, activities and systems to support regulatory and ITIL
compliance, Change and Configuration Management policies, and lead to CMMI certification
• Created and maintained technical documentation for applications and system operations, including
Reference; Operations; User and Configuration manuals, Quick Reference Cards, Training materials and
Online Help
• Created technical communications for live presentation, e-mail and web publication
• Served as Business Analyst, Organizational Change Management (OCM) and Technical Writer on projects
• Designed and managed System Unavailability Notification process
• Developed and maintained reports, templates, tools and forms to improve performance and increase
productivity
• Established and managed ITS Library. This project had several prior, unsuccessful, attempts. The included
performing needs assessment, developing the project plan, serving as Business Analyst on the project,
building a robust document repository, defining processes, procedures, standards, guidelines, roles and
templates needed to support ITIL compliance, migrating existing documents into the Library environment,
and managing the Library after Go-Live.
7 recommendations available upon request
Project Control Analyst at SAIC
August 2008 - September 2010 (2 years 2 months)
• Recruited to serve as lead, Business Analyst and Controller on the project to establish Enterprise Project
Management for the ITS Division, including an Integrated Master Schedule and Consolidated Resource Pool
• Planned, established, maintained and monitored multiple project schedules, resource loaded networks,
performance baselines and critical paths
• Implemented earned value methodologies, financial policies, reporting and procedures for division with
$200,000,000.00 budget
• Performed associated variance analysis and prepared written and verbal reports
• Created and documented processes, procedures, activities and systems
• Developed and maintained reports, templates, tools and forms to improve performance and increase
productivity
• Managed ITS Library (described below)
3 recommendations available upon request
Recruited to serve as Technical Writer, Technical Communications Specialist at SAIC
2003 - September 2008 (5 years)
• Recruited to establish and lead the ITS Technical Writing team, including developing the Mission Statement
and Charter, processes and procedures, generating business development and promotion, creating a style
guide; standards; guidelines; templates; forms and tools
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• Supervised the day-to-day work of a team consisting of 5 Technical Writers, temps and contractors. This
included ensuring that team members had the necessary resources, making assignments, managing Quality
Assurance, performing team member evaluations and providing training, guidance, motivation and feedback
• Created and documented processes, procedures, activities and systems to support regulatory and ITIL
compliance, Change and Configuration Management policies, and lead to CMMI certification
• Created and maintained technical documentation for applications and system operations, including
Reference; Operations; User and Configuration manuals, Quick Reference Cards, Training materials and
Online Help
• Created and maintained MS Exchange distribution lists and Active Directory email-enabled Security Groups
consisting of tens of thousands of members.
• Created technical communications for live presentation, e-mail and web publication
• Served as Business Analyst, Organizational Change Management (OCM) and Technical Writer on projects
• Designed and managed System Unavailability Notification process
• Developed and maintained reports, templates, tools and forms to improve performance and increase
productivity
• Established and managed ITS Library. This project had several prior, unsuccessful, attempts. The included
performing needs assessment, developing the project plan, serving as Business Analyst on the project,
building a robust document repository, defining processes, procedures, standards, guidelines, roles and
templates needed to support ITIL compliance, migrating existing documents into the Library environment,
and managing the Library after Go-Live.
9 recommendations available upon request
Trustee, Institute for Masonic Studies at Masonic Grand Lodge of California
2003 - 2008 (5 years)
Developed Charter and By-Laws
Planned, organized and lead educational Symposium
Wrote and presented educational papers
1 recommendation available upon request
Toastmaster at Toastmasters International
2005 - 2006 (1 year)
CTM 2006
2 recommendations available upon request
IT Security Analyst – Compliance Monitoring Team Lead at SAIC
February 2004 - February 2006 (2 years 1 month)
• Established and led team of 9 Security Analysts responsible for monitoring enterprise financial systems to
assure Sarbanes Oxley (SOX) 404, HIPAA, DCAA and other regulatory compliance and IT Security
requirements. This included defining the scope, objectives and methods; defining, documenting and
maintaining standards, guidelines, policies and procedures; and planning the development and evolution of
the controls, tools and supporting technology to ensure ongoing improvements in efficiency
• Worked with IT Security Management to direct the mission and approach of the Compliance team at a
strategic level, which included defining budgets, capital expenditures, and procurement strategies
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• Collaborated with ITS management to assure the proper operation of existing controls and facilitate the
development of new controls where required
• Supervised the day-to-day work of IT Security professionals, temps and contractors. This included ensuring
that team members had the necessary resources, making assignments to ensure consistent coverage of all
controls, performing team member evaluations and providing training, guidance, motivation and feedback
• Supported compliance efforts by interfacing with the ITS Compliance office, Internal Audit, and external
Auditors to validate control operation and remediate issues
• Performed penetration testing and collated results for remediation
• Created and maintained Security and Compliance documentation as well as reports, templates, tools and
forms to improve performance and increase productivity
3 recommendations available upon request
Senior Training Specialist, Technical Writer at SAIC
June 2003 - January 2004 (8 months)
Developed and delivered both web-based and facilitated learning courses on enterprise systems, software, and
system, administrator security.
* Continued to provide training throughout SAIC tenure (2011).
Technical Writer, Trainer at Contractor
2000 - 2003 (3 years)
Responsible for:
Creating Technical Support Training and Manuals
Designing and Conducting Safety Training
Designing and Conducting Hazardous Materials Training
Writing Policies/Procedures Manuals
Designing and Implementing Cost Reduction and Injury Prevention Programs
Software and Hardware Support
Designing and Conducting Fork Lift Operator Training
Sr. Programmer at LJT Management Services, Inc
1993 - 2000 (7 years)
Responsible for:
Design, Development, and Creation of a suite of Back-Office software applications for the Petrolium industry
Creating Technical Support Training and Manuals
Designing and Implementing Cost Reduction Programs
Customer Support for Software and Hardware
Software Sales
Shipping
Marketing, Merchandising
Trade Shows
1 recommendation available upon request
Student at Coleman University
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July 1993 - September 1993 (3 months)
Computer Information Science
Facilities Supervisor, Compliance Officer, TQM Instructor at Systech
1985 - 1991 (6 years)
Facilities
Development and Maintenance of 50,000 square foot campus of manufacturing facilities, Teaching MS
Office classes, Personalized instruction on company systems and procedures, Administering and Maintaining
hardware and software systems, Growing 16,000 square foot space into four-building campus, Serving as
System Architect, System Administrator and Trainer for: Access Control, Alarm, Telecommunications,
Voice-Mail and other company-wide systems.
Compliance
Regulatory Compliance and Safety issues for manufacturing company, Chartering and Organizing (S.B. 198)
Safety Committee, Writing and Maintaining Emergency Procedures Manual, Designing Injury Prevention
Programs, Serving as Leader of Safety Team.
TQM
Implementing and Instructing Conway Quality Improvement program, Teaching Total Quality Management
classes, Serving as Team Leader of the Safety Team, Serving as Member of Global Manufacturing, Training,
Communications and Employee Satisfaction Teams.
Wood Badge at Boy Scouts of America
January 1980 - January 1988 (8 years 1 month)
ASM, Committee Chairman, Troop 277
Unit Commissioner, Troop 260
Torrey Pines Roundtable Staff
Campmaster
Training Staff
WE4-49-84 (Eagle)
Honors and Awards
ITIL Version 3 Foundation Certification
IT Service Management Forum (ITSMF)
C. T. M.
Toastmasters of America
Horizon Superstar
SAIC ITS (CIO Cora Carmody)
Team Member of the Month
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SAIC IT Security
Super SOX Award
SAIC IT Security
R. O. R. D.
SAIC IT Security
Awarded on two occasions
Staff Recognition (SWI)
External Customer
Hyram Award
Grand Lodge of California
Recommended by Black Mountain Lodge
Letter of Commendation
SAIC Division Manager (Recommended by External Customer)
Trustee - Institute for Masonic Studies
Grand Lodge of California
Wood Badge
BSA
1984
Projects
Documentation Dilema
2011 to 2011
Members:Gene Goldman, ITIL®
Brief white paper on document types and their proper use.
Must you use Shall?
May 2012 to Present
Members:Gene Goldman, ITIL®
Discussion on the proper terminology to use in compliance-related documents.
Tips and Tricks
June 2012 to Present
Members:Gene Goldman, ITIL®
Some useful little tricks to improve productivity and information flow.
The importance of having a technical writer
February 2011 to Present
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Members:Gene Goldman, ITIL®
A professional technical writer transforms data into information and forms it to maximize the usefulness for
the recipient. Knowing and understanding how the content will be utilized, the professional technical writer
adds value by creating documentation that is understandable, usable, and accurate.
Certifications
ITIL© Version 3 Foundation Certification
IT Service Management Forum USA (itSMF USA)
Skills & Expertise
Technical Writing
Technical Training
Technical Communication
Analysis
Requirements Analysis
Business Process Improvement
Business Analysis
Technical Documentation
Content Management
Captivate
Instructor-led Training
Training Delivery
Process Improvement
Document Management
Security
Systems Analysis
SDLC
Microsoft Office
Visio
MS Project
Adobe Acrobat
Project Planning
Requirements Gathering
Access
Team Leadership
Knowledge Management
ITIL
Outlook
PowerPoint
Business Process
Team Building
Problem Solving
Change Management
Process Engineering
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Security Clearance
Software Documentation
Microsoft Excel
Training
Training & Development
Compliance
Documentation
Document Automation
Software Training
Risk
Electronic Security
Word
Mentoring
MS Office Suite
Process Development
Project Control
Education
Coleman College
Associates of Science, Computer Information Systems, 1992 - 1993
Interests
Personal-use technology (GPS, PDA, MP3, Cell, PC), Riding my scooter, Real Estate investing
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Gene Goldman, ITIL®
Technical Writer, Technical Trainer, Business / Compliance / Security Analyst
****@******************.***
37 people have recommended Gene
"It has been a great pleasure working with Gene. He is professional, detailed orientated and skilled in the art
of technical writing. As a manager in Microsoft, I reviewed multiple SOPs and Policies, but after working
with Gene, I gained the much needed insight required to have these documents done professionally. Gene
would be a great asset to any company that is working on standardizing it's procedures."
Ken Cormier, Senior Manager (USG Team), ServiceNow, worked with Gene at ServiceNow
"I have worked with Gene for almost 9 months at ServiceNow. Gene is a very detail oriented Technical
Writer and is excellent at being able to take abstract thoughts and consolidate them into a technical document.
Gene is also knowledgeable in various compliance standards and how they intersect with our documentation.
I have enjoyed the time that I have had to work with Gene and would look forward to working with him
again."
Josh Ferguson, Senior Security Engineer, ServiceNow, worked directly with Gene at ServiceNow
"I have had the privilege of working with Gene for the better part of a year. During that time, Gene made
numerous contributions to a variety of critical compliance initiatives including creation and documentation of
policies, processes, procedures, and white papers for the organization. In addition, Gene was always willing
to take on any project and provided outstanding results. Gene's exceptional dedication to excellence is
remarkable, I would welcome the opportunity to work with him in the future."
Robert Mesa, Security Analyst, ServiceNow, worked directly with Gene at ServiceNow
"Gene is highly creative and great depth of understanding of innovation and Technology . I found Gene to be
friendly, articulate & a great person to work, Gene is a great Tech writer, you will find Gene makes a great
addition to your team! It is an honor for me to recommend and endorse him"
Bahram(Ben) Shamsian, Sr Service Improvement, Service-now.com, worked with Gene at ServiceNow
"I worked with Gene Goldman on a high priority project with a quick deadline. Even under pressure Gene
was able to meet short deadlines with high quality work. He kept our project in alignment with regulatory
requirements while still being flexible with what our companies needs were. This flexibility made the project
successful. I relied heavily on Gene during this project and gained my trust and respect. I look forward to
working with Gene in the future."
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Brian Lomeli, Director, Program Management, Service-now.com, worked with Gene at Service-now.com
"It gives me great pleasure to write this brief recommendation for Gene Goldman, a great colleague and
friend. Gene is one of the finest people I’ve had the pleasure to work with in my 28 years at SAIC. Gene is
ethical beyond reproach. He is one of the hardest workers I’ve seen, and is always ready to go above and
beyond in order to assist co-workers. Gene is efficient and effective, and by doing so he makes all of our jobs
that much easier. As a former graphics manager at SAIC, I understand the value and importance of a good
employee. I think the greatest compliment I can pay is if this was my company and I was paying the bills, I’d
demand the best in every employee. Gene Goldman is one of those people
Tomas Farrias, Sr. Graphic Designer, SAIC, was with another company when working with Gene at
SAIC
"Gene has been a rare surprise in our proposal center. In just a few months his skill set has greatly improved
our methods of operations. Gene increased our knowledge base and introduced us to the newly installed
Microsoft Office 2007 enhancements. Frequently, we learn powerful features that typically would not be
known without Gene. He installed a fabulous macro to shorten our editing and production time. Furthermore,
Gene easily transitioned his technical writing skills into preparing potentially winning proposals that sell
SAIC’s services. Our type of writing is an on-demand requirement with little time to deliver. Gene met all our
schedules with time to spare. WHAT A GEM!"
Mary Frances Worley, Proposal Specialist, SAIC, worked directly with Gene at SAIC
"Gene is a consumate professional. His services were requested to raise the level of technical proficiency of
our customer and our staff on the Microsoft Suite of applications--Outlook, Excel, and Project. He
customized the training to meet our needs and made a measurable impact on our daily operations--invaluable
training. Without a second thought I would employ his services again and again."
Michael Howard, was Gene's client
"Gene has been a technical trainer for SAIC’s ITTS Program for six years. During our time together Gene has
been a wonderful and effective teacher. His evaluations have always been positive. Students have always
liked him and his ability to convey the material in a way that they understood. His expertise and experience
has been a tremendous benefit to our students. He has been professional as well as friendly and has made
working with him a joy. He was my best instructor and it has been a pleasure to have him teach for us. He has
been an integral part of our success. I highly recommend him as an addition to any program. If you would
like more information, please let me know."
Catherine Browne, ITTS Training Manager, SAIC, worked with Gene at SAIC
"I have worked with Gene at SAIC for a few years in the same department as well as on different supporting
teams within the same company. Gene has always been a very willing person to help others with learning as
well as performs a very thorough and knowledgable job. At one point, Gene selflessly had givien up his
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lunches for a few weeks to tutor me in a class I was taking to complete my degree. I find Gene to be a great
teacher, mentor and writer. He also carries a great attitude at work. He's overall a great person to work with."
Kathy (Doran) Burns, Information Assurance Specialist IV, SAIC, worked directly with Gene at SAIC
"Gene is a very hard working, persistent and result oriented employee. He has proven experience and
accomplishments. He is also very smart and a great problem solver"
Peter Sliwinski, Sr. DBA, SAIC, worked directly with Gene at SAIC
"I worked with Gene Goldman on a high priority project with a quick deadline. Even under pressure Gene
was able to meet short deadlines with high quality work. He kept our project in alignment with regulatory
requirements while still being flexible with what our companies needs were. This flexibility made the project
successful. I relied heavily on Gene during this project and gained my trust and respect. I look forward to
working with Gene in the future."
Brian Lomeli, Director, Program Management, Service-now.com, worked with Gene at SAIC
"Gene has a strong work ethic that remains focused on producing solid and timely work products. He is a self
starter who can always be counted on to manage products using a very detailed program manager
methodology. Steve Lines"
Steve Lines, Director of BCP and IA, SAIC, managed Gene indirectly at SAIC
"Gene is a fantastic technical writer. He possess the ability to deliver an uncanny detail oriented instruction
that is also very users friendly. Gene comes to work with a great sense of humor, energetic nature, highly
ethical, and exceeds all expectations. I highly recommend Gene!"
David Denmark, Service Desk Manager, SAIC, worked with Gene at SAIC
"Gene was assigned to my projects as the subject matter expert/analyst and was instrumental in its successful
implementation. He performed admirably in all assigned tasks and was able to quickly grasp the application
and the objective of the projects. He was relentless, yet tactful, in getting the information that he was seeking
to write requirements and never missed a deadline. Gene’s deliverables were detailed, thorough and
comprehensible, and he acted professionally in every step of the process. He is customer-oriented, has a good
attitude and a great resource. Again, the projects were successful because of Gene’s contributions, his hard
work and dedication."
Edwin Garcia, IT Manager, SAIC, managed Gene indirectly at SAIC
"I had the pleasure of bringing Gene Goldman onto my team at SAIC. It was one of the best decisions I made.
Gene took on any number of projects and tasks and successfully completed them. I relied on his abilities as a
technical write to assist with our efforts to implement SOX-404 controls. Since then, he moved into a
technical writing group, and then has supported our business analysis activities. He is great guy, with
excellent communications skills and a tremendous work ethic. I recommend Gene highly."
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John Stover, Information Assurance Engineer, SAIC, managed Gene at SAIC
"Gene has been able to provide a great level of support for our group as the lead Technical Writer. Our SOX
compliance documentation was produced by working with all team members one on one and in groups."
Richard Fitzgerald, Database Administrator, SAIC, worked with Gene at SAIC
"Gene is an IT guru with skills in Technical Writing & Training, BA, and Microsoft Office expertise. I go to
Gene when I have any IT issues or questions. He is a very versatile asset to IT and a pleasur to work with."
Bill Abell, Project Control Analyst IV, SAIC, worked directly with Gene at SAIC
"I have worked with Gene on several projects where he served as the Project Controller. He has always been
a pleasure to work with and has provided great support."
Rick Dean, IT Project Manager, SAIC, worked directly with Gene at SAIC
"It is my honor to provide a personal endorsement for Gene Goldman. Gene is detailed oriented, always
willing to help others, and demonstrated a very strong work ethic. He was the lead for the Workplace
Improvement Group, and was inspiring and very positive. I recommend Gene for any opportunity. He is a
team leader and would make a great asset to any organization. Please note: this is not a recommendation from
SAIC."
Susan Schmitt, IT Tower Manager, Enterprise Group Collaboration and Business Tools
Solutions, SAIC, worked directly with Gene at SAIC
"I worked with Gene on a very complex and critical global project, involving technical teams from the US,
UK, Europe and India. Gene joined the project when I took over as the project manager. He was the third
project controller to work on the project schedule. Gene brought in exceptional MS project skills and
financial knowledge as we set to rebuild the project plan and financials. Gene helped me tremendously with
managing change to the project and in navigating the change process successfully. Gene's attention to detail,
project controller skills and change management process knowledge helped put the project back on track. I
highly recommend Gene as a project controller and I would be thrilled to work with him again.""
Faris Chilmeran, Program / Project Manager, Project Manager - Transition Manager, SAIC, managed
Gene indirectly at SAIC
"I had the pleasure of working with Gene on a variety of different projects while at SAIC. Gene is an
exception technical writer and extremely detail oriented. I was always impressed with Gene's ability to
predict possible issues/questions and proactively address these in his documentation. I would highly
recommend Gene. He would be a great addition to any team!"
Amber Will, PMP, CSM, Deputy Director, Electronic Communications, SAIC, reported to Gene at SAIC
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"Gene has been a rare surprise in our proposal center. In just a few months his skill set has greatly improved
our methods of operations. Gene increased our knowledge base and introduced us to the newly installed
Microsoft Office 2007 enhancements. Frequently, we learn powerful features that typically would not be
known without Gene. He installed a fabulous macro to shorten our editing and production time. Furthermore,
Gene easily transitioned his technical writing skills into preparing potentially winning proposals that sell
SAIC’s services. Our type of writing is an on-demand requirement with little time to deliver. Gene met all our
schedules with time to spare. WHAT A GEM!"
Mary Frances Worley, Proposal Specialist, SAIC, worked directly with Gene at SAIC
"Over the past five years I have been given the privilege to work with Gene on countless occasions of which
one of the most important projects related specifically to Sarbanes/Oxley (SOX) compliance requirements. In
my opinion, Gene is a top notch individual who will give 100% on any project he is either managing or a
senior member of."
Mark Winnie, Senior Systems Engineer, SAIC - Dallas, worked with Gene at SAIC
"Gene has supported several of my projects in the past. He works well with others and strives to produce high
quality deliverables. He has primarily worked on the project as a communication or documentation analyst,
but he also has natural business analysis skills. Gene is success oriented and I will keep in touch with him for
future opportunities on my initiatives. If you have a project role that Gene is being considered for, I will be
glad to provide an individual reference."
Patrick VanZandt, Program Manager (Software Development), SAIC, managed Gene at SAIC
"I worked with Gene Goldman on many efforts that required technical communications. Gene's diverse
technical background helped our department communicate effectively to the organization as a whole. He
crafted various templates and tools that helped us organize our outbound communications from our change
management tool. He was the hub of our change management communications efforts and he added
tremendous value to the process. I recommend Gene to anyone needing a technically-savvy communications
resource."
Michael Lewis, Configuration Manager, SAIC, worked with Gene at SAIC
"Gene worked with me as a communications specialist and as a project controller. I have found Gene to be
resourceful in that he came up with some ways to simplity tasks and and also someone who can be counted
on to work with you to solve the problems at hand. Working with Gene as a project controller I found him to
be timely and one who follows through to get the job done."
Andy Oesterle, Chief Systems Engineer, Collaboration Services, SAIC, worked directly with Gene at
SAIC
"Gene was a great team member who contributed good ideas, sound solutions and a lot of hard work to a
diverse team working on a short-burn, high-profile project for an important customer. It was a real pleasure
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working with Gene - his work was timely and of high quality."
Tom Teague, Senior Project Manager, SAIC, worked with Gene at SAIC
"I had the great opportunity to work with Gene Goldman within a group that was responsible for change
management and communications in SAIC's IT department. Gene was very good at taking complex concepts
and breaking them down so processes were written in simple, easy to understand language. This is a rare gift,
and not one many people do well. I also sat in on a couple of training sessions led by Gene, and he truly has a
great presence as a teacher."
Claudia Faerber, Organizational Change Management Lead, SAIC, worked directly with Gene at SAIC
"Gene is a talented technical writer who can turn the most tortured technical jargon into clean, readable
copy."
Bonnie Nicholls, Web News Director, Science Applications International Corporation (SAIC), worked
with Gene at SAIC
"I had the pleasure of working with Gene Goldman on the board of trustees for the Institute for Masonic
Studies. Gene is an insightful person who contributes from his wealth of knowledge to topics under
discussion, and was a valuable board member during his tenure on the board. He is a perceptive thinker, and a
team player. I can recommend him without qualification for any position which requires such attributes."
John Cooper, Student, Claremont Graduate University, worked directly with Gene at Masonic Grand
Lodge of California
"I first came to know Gene while I was with Toastmasters International in San Diego California. Gene was
very influential in my public speaking progress while I was with the club. However, his influence on me grew
beyond just public speaking colleague, he become a mentor to me. Gene’s positive attitude and interpersonal
skills motivated me to reach beyond my comfort zone within the club and within my professional career. I am
grateful for his influence in my life and the value he has added. I would recommend Gene because of his
dedication to personal achievement and giving assistance to those around him."
Yvonne Lopez, was Gene's client
"As a speaker, Gene is quite enjoyable - clever, fluid, and articulate. In meetings, even when he is not a
primary speaker, his upbeat and on-topic contributions are valuable. He does not shy away from mentoring,
and his guidance is sure, effective, and well-received. Finally, he shows great initiative in identifying and
resolving challenging issues. His solutions are appropriately measured - elegantly simple or the innovative
application of a new technique or technology as befits the need."
John Garon, Competent Communicator, Toastmasters International, worked directly with Gene at
Toastmasters International
"I have worked with Gene on many projects here at SAIC. His project management skills are untouchable
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Gene’s professionalism, kind demeanor and attention to detail have consistently resulted in high quality and
efficient project completion."
Eric Fennessy, Software Engineer, SAIC, worked with Gene at SAIC
"Gene is a very hardworking, innovative person who really understands the importance of customer service
and making sure their needs are thought of before something is deployed or is undergoing maintenance. Gene
has a true gift in the English language and is also very approachable. I highly recommend Gene for any IT
related position as he is very smart and adaptable."
David Denmark, Service Desk Manager, SAIC, worked with Gene at SAIC
"Gene has been great to work with. He always keeps an eye on the end result while providing abundant input.
Good work ethics and attitude round out any experience working with Gene."
Richard Fitzgerald, Database Administrator, SAIC, worked with Gene at SAIC
"Gene has a jovial sense of humor, which is rare in the industry. By virtue of this, he was able to encounter
problems in a positive manner, able to think of out of the box solutions routinely, and implement them
successfully. This unique combination of optimism and problem solving ability also affected his desire to
learn new technologies and programming languages. Still, Gene has always maintained a pragmatic view of
his projects as well, allowing his approaches to be checked by hard business constraints. All-together, Gene is
a solid engineer, and if I had my own company, I'd hire him instantly, without question."
Samuel Falvo, Semiconductor Post-silicon verification technician, Hifn, was with another company when
working with Gene at LJT Management Services, Inc
Contact Gene on LinkedIn
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