Manager Engineer

JEFFREY K. WILSON ****@******.***

**** ******** **. • Cross Lanes, WV 25313 Telephone: Cell 304-***-****

Career Summary

Enterprise Architect, Systems & Network Operations, Datacenter Management

Accomplished professional offering over 15 years experience delivering IT operations and architecting

enterprise solutions for large IT environments. Spearheaded teams in the design and implementation of enterprise

solutions using technologies from Microsoft, VMware, Citrix, and Checkpoint security. Experience supporting all

areas in the datacenter including disaster recovery, consolidation, virtualization, audit compliance, and daily

operations. Experienced service delivery and project manager on multiple Information technology projects.

● Citrix Virtualization ● Service Delivery Management ● Disaster Recovery

● Active Directory Implementation ● VPN Solutions ● Firewall Management

● Active Directory Migrations ● Unix/Linux/Novell Administration ● Microsoft Exchange

● System Architect ● Project Management ● Application Management

● SAN Implementation ● VMware Virtualization ● VDI Implementation

Professional Experience

WV Office of Technology – Charleston, WV 25301 - Employed 2007-Present State IT organization.

Lead Systems Engineer/Customer Relationship Manager: Serving as a technical architect and project

implementation technical lead. Responsible for evaluation of new technologies, making recommendations, and

developing bid requests. In a Relationship Manager role I’m responsible for IT service delivery in multiple state

agencies. Including escalation management and project management that agencies technology requirements.

Major Projects

● Working with WV Public Employees Insurance to address Application Security and HIP AA compliance

● Implementation of Cisco Unified Meeting Place to support over 10,000 employees

● Virtualization – Deployed a secure virtualization platform with Citrix Xenserver, XenApp, Xendesktop, and

Access Gateways for application and desktop virtualization within state government. Implemented ThinPrint and

user profile management solutions to optimize network performance for both hosted and streamed applications.

Evaluated MS Hyper-V and App-V solution for application and VDI - deployed a proof of concept configuration for

testing and evaluation.

● Active Directory, Novell, Exchange, and GroupWise consolidation - Consolidated multiple domains and Novell

NDS environments into a centrally managed Active Directory structure with MS Exchange.

● Implemented virtual work options with internet accessible VDI and application virtualization platforms to support

worker mobility and disaster recovery solutions. Access URL: https://myapps.wv.gov

IBM Global Services – Charleston, WV 25311 - Employed 2005-2007

IT Consulting and Outsourcing Services

Sr. Technical Services Professional: Lead technical services professional responsible for multiple corporate

accounts throughout the US. Responsible for overseeing local datacenter operations and maintaining accountability

for Unix/Intel service level agreements on my primary account. Served as escalation manager, disaster recovery

manager, change control authority, and subject matter expert on multiple corporate accounts. Successfully led

projects to consolidate datacenters and reduce hardware requirements through server virtualization. As well as

application virtualization efforts to globalize the IBM service offerings. Implementing large citrix application

virtualization farms and supporting infrastructure.

JEFFREY K. WILSON PAGE 2 OF 2

Professional Experience

Major Accomplishments and Responsibilities– IBM Global Services

● Escalation manager responsible for problem escalation between offshore and US support teams. Once in control

of escalation I managed the incident until service level agreements were met and a formal root cause analysis

completed. Lead teams to develop proactive process solutions for common escalation issues.

● Datacenter operations leader responsible for 24x7 operations in the datacenter containing over 500 managed

devices. Accountable for all datacenter operations and service level agreements related to UNIX/Intel servers, Cisco

networking hardware, and IBM Storage solutions.

● Served as disaster recovery coordinator responsible for planning, testing, and post DR test evaluation. Teaming

with application owners and support professionals to define application recovery procedures for critical business

applications and infrastructure.

● Virtualization expert responsible for introducing server and application virtualization platforms on multiple

corporate accounts. Developing detailed migration plans and service level agreements for virtualized environments.

Responded to RFQs and provided technical details and presentations on Citrix virt ualization solutions.

Nisource – Charleston, WV 25301 - Employed 1995-2005 Energy company in the natural gas industry.

Lead Systems Engineer: Architected and implemented technology infrastructure solutions including company

internet presence, remote access solutions, and Microsoft Active Directory solutions. Leader of IBM (SAN)

deployment and clustered solutions to support system and application high availability.

Major Projects

● Active Directory Implementation – Built and supported corporate AD and DNS solutions

● IBM Storage Area Network (SAN) – Implemented and managed.

● SME – Microsoft Active Directory, VMware, Citrix Metaframe & XenApp

● Checkpoint Firewall Implementation & Management, ISS Intrusion Detection

● Deployed corporate VPN solutions using Cisco and Checkpoint VPN solutions.

● Implemented and supported virtualization including MS terminal servers, WMware, and all versions of Citrix.

Including Citrix Secure Gateway, Presentation Server, Metaframe, and Winframe servers support over 100 published

applications. Access URL: https://nisourceapps.com

Education

M.S. Management Information Systems B.S. Business Administration

West Virginia Graduate College - Institute, WV Fairmont State College - Fairmont, WV

Professional Certifications

Microsoft Certified System Engineer (MCSE)

CISCO Certified Network Associate (CCNA)

Checkpoint FireWall-1 CCSA, CCSE

Master Certified NetWare Engineer and Certified Netware Engineer, MCNE

Citrix Certified Administrator CCA

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