Manager Sales

Dion Smith

Technical Support at McCain Foods Limited

****.*****@*******.***

Summary

Network Administrator/IT Support in a wide variety of systems applications. Particularly interested in a

Technical Support of Desktop/Laptop Windows environment.

Experience

Technical Support at McCain Foods Limited

October 2010 - Present (2 years 9 months)

Technical Support

Global Technology Services

Americas and Emerging Markets

IT Infrastructure Support Analyst at Arla Foods

May 2004 - April 2010 (6 years)

Implemented a conversion from Outlook to Lotus Notes for 70 users.

Implemented new servers in four locations across Canada to accommodate new file systems and local

warehouse server in 3 locations.

Implemented an ARCserve backup solution with an HP LTO tape loader for head office in Toronto and

backup solutions utilizing Arcserve in Montreal and Vancouver.

Implemented a new Nortel phone system in Toronto, Montreal and Vancouver which utilized the Nortel

BCM 400 in Toronto and the BCM 50 in Montreal, Vancouver and Atwood.

Developed and implemented company Intranet that connected four sites to a central repository for

information utilizing Joomla, Ja.

Assisted with SAP implementation and acted as Security Authority for SAP user security access.

4 recommendations available upon request

Pre-delivery Inspector at Ahearn and Soper

October 2000 - January 2003 (2 years 4 months)

Correctional Officer at Ontario Public Service

July 1989 - January 2000 (10 years 7 months)

Skills & Expertise

SAP

Product Development

ITIL

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Microsoft Office

Troubleshooting

Project Management

Analysis

Servers

Leadership

IT Management

Microsoft Excel

CompTIA A+ Certification

Education

York University

Science, Health and Physical Education/Fitness, 1984 - 1988

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Dion Smith

Technical Support at McCain Foods Limited

****.*****@*******.***

4 people have recommended Dion

"Dion was a pleasure to work with. He always had Arla's bottom line in mind and made sure I did my due

diligence in getting configurations done properly. He will be a great asset to any organization he chooses to

work with."

Scott Gauthier, Sales Manager, Hypertec, was with another company when working with Dion at Arla

Foods

"I have worked with Dion as a volunteer on various projects outside of the workplace where trust,

responsibility, accountability and dedication have been required and demonstrated in all cases. Dion is willing

to step into situations to take on a task that no one else wants to tackle. He has consistently demonstrated a

focus and dedication that ensures that all assignments undertaken are well organized and done with

excellence. If Dion says he'll do something, you can have 100% confidence that it will get done properly, on

time and on budget. The amount of volunteer work that he does outside of the workplace speaks to a well

balanced life and a real depth of character/integrity that allows him to see beyond the himself to the big

picture. These traits are eveident in all aspects of his work, family and social life."

Paul Davidson, Manager Procurement - Operations and Administration, Metrolinx/GO Transit, was with

another company when working with Dion at Arla Foods

"Dion is very service oriented and works tirelessly to mitigate systems issues and make sure end users are

satisfied. He is proactively current with his knowledge and comfortable in a fast paced environment."

Patrick Collins, Regional Sales Manager, Arla Foods, managed Dion indirectly at Arla Foods

"I recommend Dion on two fronts I know him to be a man of integrity...and a person always does what he

says. Some one you can count on."

John Attrell, president, Attrell Toyota, was a consultant or contractor to Dion at Arla Foods

Contact Dion on LinkedIn

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