Training Management

M ICHAEL G OINS

PROGRAMMER ANALYST

A programmer analyst with more than 15 years of experience providing analysis, research, development

and maintenance of code for financial institution customers. Knowledgeable in all areas of financial

institution processing, SDLC, with ability to successfully bridge between technical and business staff.

Core Competencies:

Proficient COBOL programmer Strong team skills

Customer centered Self-directed

Effective communicator Knowledgeable in financial institution

processing

PROFESSIONAL EXPERIENCE

Programmer Analyst II 2000 – October 2012

FIS Maitland, Florida

Led a team of seven persons in department to develop, maintain, and customize code for FIS MISER

financial institution data center and in-house customers as well as resolve reported customer issues.

Created FIS Source Code Management model and offering to FIS MISER financial institution in-house

customers. Re-wrote, updated, and maintained FIS MISER data center source code management tools

to provide updated code to data center customers. Managed FIS MISER Project Quote Request system

to include weekly monitoring, accurate project quotes, and reporting to management. Migrated four FIS

MISER banking in-house customer’s code to data center model.

Selected Achievements:

Increased revenue by over $100K annually with development of Source Code

Management model.

Eliminated over 500K lines of redundant custom code across data center customers.

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Programmer Analyst 1999 – 2000

Systems Administrator / Programmer 1996 – 1999

Computer Operator 1991 – 1996

Harborstone Credit Union Tacoma, Washington

Coordinated semi-annual MISER and SDI software releases. Synchronized and performed WinCOINS

server and client upgrades. Converted Harborstone Credit Union’s existing Safe Deposit Box software

to MISER2 Safe Deposit Box software. Maintained and customized current application and system

software. Mentored Computer Operators, to provide for effective processing. Planned, installed, and

tested new software releases, application interfaces, and hardware platforms. Provided user support

services by acting as an interface to users, dispatching and resolving trouble tickets. Primary resource

for Computer Operations issue resolution. Analyzed and developed Computer Operations policies,

procedures, and processes. Directed and performed annual disaster recovery tests. Created Computer

Operator end of month and cross training shift schedules.

Selected Achievements:

Employee of the month nine times

Trained Computer Operators to maintain credit union processing

EDUCATION TRAINING

Windows NT 4.0 Core Technologies

ARIS Training Bellevue, Washington

ClearPath HMP NX4600 System Operations and

Administration

Unisys Training Center Philadelphia, Pennsylvania

MISERnet Operations Level II

EDS Newtrend Division Education Orlando, Florida

Unisys System COMS

EDS Newtrend Division Education Orlando, Florida

TCP/IP Seminar

Unisys Training Center Atlanta, Georgia

DARGAL / EZSPEC Programming and Administration

Decision Support Incorporated Chino, California

Programming Work Flow Language

Unisys Training Center Bellevue, Washington

COBOL I & COBOL II

Pierce College Puyallup, Washington

Computer Operations / Computer Programming

Clover Park Technical College Tacoma, Washington

C++ Programming

Clover Park Technical College Tacoma, Washington

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