Network Active Directory

MEHDI NOROUZ

*** ****** ***, ***** ****, ON M*M *E5

647-***-**** • *****.******@*****.***

Objective:

An able, enthusiastic, skilled, and reliable Help Desk Technician seeking a position that reflects my

experience, skills, and personal attributes including dedication, meeting goals, creativity, and the ability

to follow through.

Professional Experience

Motorola Mobility Canada November 2012-Present

IT Helpdesk

• Providing IT support remotely and by telephone to end users in multiple locations such as other

branches and home offices

• Providing front-line advice service to end-users on software, hardware telephone related

• Escalating critical issues to higher levels by ticketing application

• Managing Windows Active Directory domain account, telephone system account, Citrix sessions,

and asset information

• Installing and troubleshooting Operating systems such as windows XP,7 and MAC on different

Laptop and Desktop

• Providing support regarding hardware and software issues on variety of laptops and desktops

• Installing and troubleshooting network and local printers regarding drivers, hardware and

network connectivity

• Providing support on network issues such as VPN,TCP/IP and hardware devices (Network

interfaces and switches)

• Installing and administrating RSA token application for employees

Maxxam Analyctic Mississauga,ON October 2012 to November 2012

System Specialist

• As a first level of contact providing helpdesk support and training for employee’s regarding their

computer issue’s

• Responsible for installing and maintaining operating system on

workstation’s(win7,xp,2000,Server 2008,2003)

• Maintaining Blackberry Enterprise Server and blackberry device’s

• Trouble shooting Desktop and laptop device’s regarding Hardware’s, Software’s and driver’s

issue’s

• Implementation of cabled infrastructure based on floor plans and schematics

• Network troubleshooting, configuration using DHCP,DNS server

MEHDI NOROUZ

246 Drewry Ave, North York, ON M2M 1E5

647-***-**** • *****.******@*****.***

Trios College – Toronto, ON Jan 2012 to Sept 2012

NTA Network Technician Assistant

• As a first level of contact providing IT support for employee and student over the phone and in

place

• Serving as liaison between staff and the technology department to resolve issues

• Provide support on network issues such as network resources access and network printers

• VMware virtual machines uses simulations for various College course specific applications

• Deploying various version of OS images using WDS Server

• Assistance on backup and recovery processes on the central storage system for student files

• Troubleshooting Desktop; hardware upgrade, change power supply, reseating of memories

Askari Pharmacy and laboratory-Iran Oct 2008 to Feb 2011

IT Helpdesk Support

• configuring and setting up computers for employee's

• Providing support to end user's regarding their hardware and software issue's

• Troubleshooting LAN/WAN connectivity issue's

• Daily backup management using Symantec Backup Exec

• Installing, upgrading and troubleshooting Operating system's on desktop's and laptop's

• Providing support on network and local printer's regarding hardware, driver and network

connectivity

EDUCATION & TRAINING

Network Engineering Diploma 2012

triOS College (Toronto, Ontario)

B.A. in Business Management 2008

Payame Nour University of Tiran, Iran

MEHDI NOROUZ

246 Drewry Ave, North York, ON M2M 1E5

647-***-**** • *****.******@*****.***

Skills

• Microsoft certified IT Professional (MCITP) Server Administration on Windows Server 2008

• Microsoft Certified Solutions Associate (MCSA) Windows Server 2008

• Microsoft Certified Technology Specialist (MCTS) Windows Server 2008 Network

Infrastructure, Configuration

• Microsoft Certified Technology Specialist (MCTS) Windows Server 2008 Active Directory,

Configuration

• Microsoft Certified Technology Specialist (MCTS) Windows7,Configuration

• CompTIA A+, certified

• CompTIA Network+, certified

• Knowledge of Exchange Server 2010

• Knowledge of Black berry Enterprise server and device configuration

• Knowledge of Hyper-v and VMware

Contact this candidate