Software Engineer Project
Resume:
Senior Software Engineer/ ASIA FirstDoc Product Support Lead
Tien Quang Tran
Technical Summary
. 3 year working as FirstDoc Product Support Lead - Asia Pacific region,
coordinating the works between onshore and offshore, between the
clients in Asia region with the global team and manage technical
resources (team of 9) in CSC Vietnam - FirstDoc Product Support ASIA
team.
. 5 year experience development and programming in both Web-based and
Windows-base applications using Java/J2EE technology. /J2EE.
. 3 year experience in Support Services, receive and process incoming
calls/emails, understand and comply with SLAs
. Good knowledge in the Content Management System, Life Sciences, e-
Learning, and e-services industries.
. Clients I have been working with: Amgen, Daiichi Sankyo, EISAI, Abbot,
Merck, Shire, UCB, Takeda, Purdue, Otsuka, Teva
Career Path
. July 2010 - Present: CSC Vietnam, Senior Software Engineer/Senior
Support Analyst
. Jul 2008 - June 2010: CSC Vietnam, Software Engineer
. Mar 2008 - Jun 2008: CSC Vietnam, Associate Software Engineer
Skills
Languages & Scripting: Java, HTML, Javascript, Documentum WDK
Middleware: EJB 3.0
Frameworks: Struts Framework, Documentum
Platform: Documentum 5.x/6.x (Documentum Foundation Classes - DFC, Web
Development Kit - WDK, Webtop, Documentum Administrator - DA,
Transformation Services - DTS/ADTS, PDF Annotation Services - PAS,
Documentum Query Language - DQL, and Documentum Content Server for Oracle)
Operating Systems: Windows Servers, Solaris, Unix
Development Tools: Eclipse, Dreamweaver MX 2004
Databases: Oracle 10g, SQL Server, PosgreSQL, MySQL, MS Access
Web Servers: Tomcat, Glassfish, JBoss, Weblogic
Analysis & Design Tools: Microsoft Visio, Power Designer.
Configuration Management Tools: Subversion
Tracking Tools: JIRA, ClearQuest, Remedy
Methodology: Rational Unified Process (Implementing process)
Other Special Skills: Team-work skill, Communication skill, Support
Services skill
Relevant Work Experience
Senior Software Engineer
July 2010 - Present
CSCV, Ho Chi Minh City, Vietnam
Project: GLS ECCM - FirstDoc Product Support
Project Description: FirstDoc is an electronic document
management system for pharmaceutical
companies. FirstDoc Enterprise provides
the corporate platform for companies to
manage and protect intellectual assets,
facilitate collaboration and ensure
compliance. With the power of this
corporate platform, specific business
needs can be met through modules
tailored to various functional areas
such as FirstDoc Research & Development,
FirstDoc Clinical Trials, FirstDoc GMP,
FirstDoc Marketing & Sales, FirstDoc
MedInfo (Medical Information Services),
etc.
Integration with other Regulatory
products: eCTDXpress, Tracker, Viewer,
AnnoDoc
Industry: Life Sciences
Project Team Size: 9
Role(s): FirstDoc Product Support Lead - Asia
Pacific center.
Skill Set Utilized: Java, JSP/Servlet, Documentum, DQL
(subset of SQL), Web services, XML,
HTML, JavaScript, FirstDoc product
suites
Responsibilities: Lead FirstDoc Product Support team -
ASIA center.
Lead FirstDoc Product as a Service (aaS)
team.
Coordinate with clients, onshore teams
Lead troubleshooting sessions, issues
review meeting with end clients.
Allocate and manage resources in ASIA
team.
Diagnose, troubleshoot, and investigate
issues reported by FirstDoc clients.
Oversight quality process in the team.
Allocate workload among the regional
team/global team.
Receive and process incoming
calls/emails.
Understand and comply with SLAs.
Understand the base technologies at a
functional level: Documentum, FirstDoc,
General understanding of FirstDoc
software stack and platforms.
General understanding of support
services
Take a role as Trainer (Train the
Trainer) at Vietnam site.
Communicated with client on project
tasks.
Assignment Duration 35 months (July 2010 - Present)
Software Engineer July
2008 - June 2010
CSCV, Ho Chi Minh City, Vietnam
Project: GLS ECCM - FirstDoc Product Support
Project Description: FirstDoc is an electronic document
management system for pharmaceutical
companies. FirstDoc Enterprise provides
the corporate platform for companies to
manage and protect intellectual assets,
facilitate collaboration and ensure
compliance. With the power of this
corporate platform, specific business
needs can be met through modules
tailored to various functional areas
such as FirstDoc Research & Development,
FirstDoc Clinical Trials, FirstDoc GMP,
FirstDoc Marketing & Sales, FirstDoc
MedInfo (Medical Information Services),
etc.
Industry: Life Sciences
Project Team Size: 4
Role(s): FirstDoc Product Support Lead - Asia
Pacific center
Skill Set Utilized: Java, JSP/Servlet, Documentum, DQL
(subset of SQL), Web services, XML,
HTML, JavaScript, FirstDoc product
suites
Responsibilities: Lead Vietnam FirstDoc Product Support
team
Receive and process incoming
calls/emails
Understand and comply with SLAs
Understand the base technologies at a
functional level: Documentum, FirstDoc,
General understanding of FirstDoc
software stack and platforms
General understanding of support
services
Take a role as Trainer (Train the
Trainer) at Vietnam site
Communicated with client on project
tasks.
Assignment Duration 3 months (April 2010 - June 2010)
Project: GLS ECCM - FirstDoc Professional Services
Project Description: FirstDoc is an electronic document
management system for pharmaceutical
companies. FirstDoc Enterprise provides
the corporate platform for companies to
manage and protect intellectual assets,
facilitate collaboration and ensure
compliance. With the power of this
corporate platform, specific business
needs can be met through modules
tailored to various functional areas
such as FirstDoc Research & Development,
FirstDoc Clinical Trials, FirstDoc GMP,
FirstDoc Marketing & Sales, FirstDoc
MedInfo (Medical Information Services),
etc.
Industry: Life Sciences
Project Team Size: 20-25
Role(s): Developer (Professional Services team)
Skill Set Utilized: Java, JSP/Servlet, Documentum, DQL
(subset of SQL), Web services, XML,
HTML, JavaScript, FirstDoc product
suites
Responsibilities: Implemented enhancements or customized
FirstDoc applications based on clients'
needs
Fixed bugs, created new configuration
objects of FirstDoc system
Installed and configured FirstDoc system
and the related services and systems
Be trained on FirstDoc system by onshore
team and took a role as Trainer (Train
the Trainer) at Vietnam site
Communicated with client on project
tasks.
Assignment Duration 15 months (March 2009 - June 2010)
Project: FCG FirstDoc Product Development team
Project FirstDoc is an electronic document
Description: management system for pharmaceutical
companies. FirstDoc Enterprise provides
the corporate platform for companies to
manage and protect intellectual assets,
facilitate collaboration and ensure
compliance. With the power of this
corporate platform, specific business needs
can be met through modules tailored to
various functional areas such as FirstDoc
Research & Development, FirstDoc Clinical
Trials, FirstDoc GMP, FirstDoc Marketing &
Sales, FirstDoc MedInfo (Medical
Information Services), etc.
Industry: Life Sciences
Project Team 8-11
Size:
Role(s): Developer (Product Development team)
Skill Set Java, JSP/Servlet, Documentum, DQL (subset
Utilized: of SQL), Web services, XML, HTML,
JavaScript
Responsibilities: Implemented enhancements in FirstDoc
applications
Fixed bugs, created new configuration
object
Configured FirstDoc applications
Assignment 8 months (July 2008 - Feb 2009)
Duration
Associate Software Engineer March 2008 - June 2008
CSCV, Ho Chi Minh City, Vietnam
Project: FCG FirstDoc Product Development Team
Project FirstDoc is an electronic document
Description: management system for pharmaceutical
companies. FirstDoc Enterprise provides
the corporate platform for companies to
manage and protect intellectual assets,
facilitate collaboration and ensure
compliance. With the power of this
corporate platform, specific business needs
can be met through modules tailored to
various functional areas such as FirstDoc
Research & Development, FirstDoc Clinical
Trials, FirstDoc GMP, FirstDoc Marketing &
Sales, FirstDoc MedInfo (Medical
Information Services), etc.
Industry: Life Sciences
Project Team 8-11
Size:
Role(s): Developer
Skill Set Java, JSP/Servlet, Documentum, DQL (subset
Utilized: of SQL), Web services, XML, HTML,
JavaScript
Responsibilities: Implemented enhancements in FirstDoc
applications
Fixed bugs, created new configuration
object
Assignment 1 month (May 2008 - June 2008)
Duration
Project: Trilogy
Project Trilogy provides many projects each week to
Description: partners in several service lines, with
goals such as improving code coverage,
fixing bugs, re-factoring existing code,
implementing automated test suites, and
doubling the performance of a system. Each
project typically lasts 1, 4 or 12 weeks,
and focuses primarily on the Automotive,
Insurance and Consumer Electronics
industries. Projects are awarded by Trilogy
through a weekly bidding system, and have
strict pass / fail criteria that require
all requirements to be met 100% with no
iterations.
Industry: Automotive, Insurance and Consumer
Electronics
Project Team 25
Size:
Role(s): Developer
Skill Set Development, bug fixing, automate unit
Utilized: test, test reports, Windows XP, Linux,
Java, SQL Server, MySQL, Oracle, DB2,
VMWare, SVN, Tomcat
Responsibilities: Bug fix, use case development, unit test,
code coverage, release notes, project
delivery, RFP feasibility investigation
Assignment 1 month (March 2008 - April 2008)
Duration
Education and Certifications
Bachelor of Business - Business Information Systems, Royal Melbourne
Institute of Technology (RMIT), Ho Chi Minh City, Vietnam (June 2012)
Associate in Applied Science - Applications Development Using Java, Houston
Community College, Ho Chi Minh City, Vietnam (December 2007)
Module 1- FirstDoc Foundation level (Feb 2009)
Module 2 - FirstDoc Configuration (April 2009)
Module 3 - FirstDoc Advanced Configuration and Customization (May 2009)
TOGAF 9.1 Foundation (August 2012)
Sun Certified Web Component Developer (SCWCD) (June 2009)
Sun Certified Java Programmer (SCJP) (June 2008)
International English Language Testing System (IELTS): 7.0 (April 2010)
Test Of English International Communication (TOEIC): 915 points (Sept 2008)
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