Manager Technician

**** **** **** ******

Brooklyn, NY ***** Phone 347-***-****

E-mail ******@*****.*** Betsy Merise

Objective An employment opportunity that allows me to use my

communication skills to provide excellent customer

service

Work Experience 3/2010-5/2013 TravelBound/GTA New York, NY

F.I.T Reservation Specialist

Handled between 40-60 telephone calls in a

consistent, courteous and professional manner

following the preset qualifications and formats

Met and exceeded preset sale goals monthly

Provided knowledge and expertise on tourism and

destinations

Recognized and sold - up sold services consistently

during a call

Developed and maintained good customer relations

Interacted with other Travel Bound/ GTA departments

Maintained thorough knowledge of Travel Bound

products and services

Provided customers with accurate information

concerning rates, penalties and all other booking

procedures

Monitored bookings when necessary

Followed up with clients on issues via email and

fax

Assisted clients through web navigation of site

Backed-up emails and incoming faxes

11/2007- 3/2010 Club Quarters

New York, NY

Member Service Agent

Processed and cancelled hotel reservations in a

high volume call center

Provided and updated any information on clients'

reservation at their request: change of names,

change of arrival and/or departure dates, credit

card information,, faxed confirmations, added extra

guest, changed of room types

Followed- up on guest request for early check in,

late check out, charged reversals, promotional

codes ad hotel directions

Kept abreast of any changes in policies and

implemented them into guest reservations as well as

advising the guest

Resolved customer complaints and pro-actively

rectified the situation before escalation

Offered multi-solutions in rates during peak and

off peak seasons

Handled call backs, answered online customer

service queries, provided guest with online

passwords, worked on projects provided by Assistant

Manager

Walked non members through the online website

process

Inputted resellers reservation into AS400 system:

Travelocity, Orbitz, Expedia, Hotels, Londontown,

Reztrip, etc

Provided reseller information concerning guest

cancellation policy

5/2006 - 5/2007 CVS Pharmacy

New York, NY

Pharmacy Technician

Handled approximately 300 prescriptions daily as

well as handled inventory of medications

Processed and billed prescriptions to proper

insurances

Managed inventory count of medications every month

Assisted customers with their needs satisfactorily

Answered phone lines and directed to appropriate

person

Handled cash, check and credit/debit transactions

HIPPA certified

10/2003 - 12/2003 Instant Realty

New York, NY

Receptionist (Internship)

Answered and transferred all calls to appropriate

agents

Prepared documents for faxing and copying as well

as delegated them to proper handler

Called clients for appointments, followed up and

explained new information concerning their case

Entered all information in Microsoft 2002 Software

Typed letters and entered data

Scheduled business appointments

5/2003-5/2006 Duane Reade

Pharmacy New York, NY

Head Cashier/Pharmacy Technician

Handled cash and debit/credit transactions

Greeted and assisted customers

Stocked and priced items for displays and

promotions

Education 9/2001 - 12/2003 Katharine Gibbs New York, NY

A.A.S - Office Administration Business

Graduated with 3.2 GPA

Skills Knowledge of Microsoft Office Software

Keyboarding: 47 wpm

Contact this candidate