Customer Service Assistant
Resume:
VIRGINIA L. WILLIAMS
************@***.***
Objective:
Obtain a secure partnership with an innovative corporation that will
encompass
growth and opportunity on a daily basis.
Professional Experience:
10/2010-07/2011 Bank of America
HSS II Specialist
Home Lending Service Specialist II
o Responsible for verifying customer income/assets documentation,
resolves routine title issues, child support liens, judgment liens
o Focal point of communication with customer and sales team
o Monitored foreclosure loans and ensures that foreclosure actions on
individual accounts are completed in a timely manner
10/2007-03/2010 AmeriCredit Financial Services
Collection Rep
Auto Loan Collection Representative
o Execute day-to-day collection strategies to support center and company
initiatives
o Collect past due payments in upper 48, including Alaska and Hawaii
o Provide customer service/call center environment demonstrating an
understanding of business needs and payoff loan information on all
accounts
08/2004-09/2007 EMC Mortgage Corporation Loan Servicing
Rep
Sr. Tax Processor/Loan Servicing Representative
o Processing and documentation of mortgage insurance/taxes
o Providing customer service daily in a call center environment
o Processing and documentation of mortgage escrow
01/1981-12/1993 Texas American Bank Loan
Officer Assistant Loan Officer Assistant
o Processing of auto, home improvement, personal loans
o Assisting and processing transactions for customers with everyday
banking needs
o Balancing, encoding of deposit and general ledger accounts
Education:
Diploma, W. T. White High School-Dallas, Texas
Skills:
45 wpm, 16,000ksph, 10-key by touch, MS Office, Windows XP,
Scanner/Imaging machine, NCR machine, Extensive Customer Service and
Variety/Operations Experience
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