Customer Service Representative

EMELINE RUIZ

**** ****** ****** *** **, Brooklyn NY 11210. E-mail: *********@*****.*** Phone: 917-***-****

SUMMARY OF QUALIFICATIONS:

Administrative Professional with 10 successful years in public and private administration. Ability to interact with individuals

of all levels, managing calendars, schedules and providing efficient business support. Proven track record for meeting

deadlines, handling sensitive materials and maintaining company’s loyalty and standards. Energetic, creative, results oriented

individual driven to provide excellent customer service.

SKILLS:

MS Word, Excel, PowerPoint, Outlook

Windows 7, 2000, XP, Professional

Fluent in French/Creole

EDUCATION:

Medgar Evers College (CUNY) Brooklyn, NY

Bachelor of Science in Business Administration and Management August 2011

WORK EXPERIENCE:

Covenant House New York, NY

Tele-fund Raiser June 2012- Present

• Contact Donors via telephone on daily basis and describe the work Covenant House does in detail for the kids and the

community.

• Follow up with new and existing members for their continuous support via a monthly donation.

• Provide new promotions the charity and its goals.

• Able to explaining passionately why the charity needs regular funding.

• Maintaining client and donor relationships and updating records in our database.

• Complying with company policies, client and campaign standards including scripts, payment processing, systems and attendance.

• Perform data entry with accuracy and on time to ensure all records of members are up to date.

H&R Block New York, NY

Client Service Professional (Seasonal) January 2012- April 2013

• Warmly greet, meet and seat clients ensuring appointed time with tax professional.

• Handle heavy call volume on a daily basis providing accurate messaging and great customer service.

• Responsible for scheduling and confirming client’s appointments through H&R Block systems.

• Maintain the client database in order to match clients with the optimal tax professional.

• Assure client focus, confidentiality, and privacy before, during, and after service.

• Coordinate and monitor call volume to ensure timely responses from tax professionals

• Efficiently use filing system for the rapid retrieval of client information and provide outstanding customer service.

The City of New York Department of Finance Brooklyn, NY

Clerical Associate III July 2001- March 2010

• Demonstrated outstanding problem solving and active listening skills

• Able to diffuse difficult customer situations with tact and ease.

• Reconciled payments discrepancies with customers.

• Verified the negotiability of checks and money orders and approved payments for processing.

• Coordinated payment amounts with summonses, tax bills, and other documents and appropriately recorded the transaction.

• Effectively and safely handled large sums of cash on a daily basis.

• Accurately reconciled all financial transactions at the end of business day.

August 1998 July2001

Royal Business School, Queens, New York

Customer Service Representative

• Answered telephone calls from students and scheduled appointments.

• Computed and maintained relevant data to generate survey reports.

• Contacted existing and new students for follow up.

• Recruited new students by mail and assisted with the processing.

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