Sales Project

Amy Bedor

646-***-**** ********@*****.***

Relevant Experience

Project Coordinator /Manager

. Coordinated and facilitated BPR, Design and User Acceptance Testing

sessions for all Technology projects.

. Managed multiple projects simultaneously while proactively addressing

issues.

. Oversee the purchase, development, launch and management of Siebel and

Salesforce.com projects.

. Managed the Salesforce.com software application integration with the

Master compensation/billing application, ADMARC.

. Responsible for Project coordination from start to completion while

informing everyone involved of every change.

. Created project organization documents for easy accessibility for

everyone involved.

. Acted as the project liaison for project managers.

Organizational and Learning Development

. Coached sales executives, sales and marketing staff on issues of

change management and communication.

. Worked hand-in-hand with Executive Management,Sales and Marketing

staff to improve Executive Sponsorship, business performance and drive

adoption.

. Managed and designed Business process and facilitated training

sessions in order to educate and create awareness.

Training and Development

. Developed and presented training programs across departments for

groups of 1 to 30 on such topics as Forecasting, Opportunities,

Account Management, Reporting and Dashboards.

. Designed and developed customized reference manuals, quarterly

newsletters, and tips of day providing the software system

functionality as well as sales business processes and best practices.

. Traveled to Domestic and International offices to deliver end user

training.

Training and Coaching

. Designed and facilitated specialized coaching and training during UAT

sessions for specific job functions.

. Provided Monthly Training sessions for Sales Coordinators to discuss

special projects and new features pertaining to the job role.

. Created new employee training program with follow-up sessions

according to user's technology level; to ensure the user was

comfortable with the technology and business process.

. One to One coaching with Executive Management on logging calls,

reporting and dashboards.

TECHNICAL SKILLS

MS Office, MS Project, Siebel EnterpriseCustomer Relationship Management

(CRM)

Salesforce.com Customer Relationship Management (CRM), Salesforce

Dataloader.Salesforce.com Administrator training,

WORK EXPERIENCE

Fujitsu America 08/10-7/11

Business Sales Analyst

BusinessWeek, McGraw-Hill Companies

Customer Relations Management - Sales Manager

05/01-12/09

BusinessWeek, McGraw-Hill Companies 10/00-

05/01

Help Desk / Project Consultant

EBA Consulting Firm 7/96-10/00

Technology Consultant

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