Customer Service Medical

Danitra Marsh

**** *. ************ ** ******, TX 75233

214-***-**** *********@*******.***

Professional Summary

• Expert Medical and Clerical professional with over 10 years of experience.

• Proficient in Medical Insurance Billing, Customer Service, Call Center, Medical Assistant,

CNA, Medical Terminology, Medical Coding, and Medical Data Entry.

• Hardworking, motivated, energetic, dedicated, and professional individual with the ability

to serve clients in a conscientious and pleasant manner, Outstanding oral and written

communication skills

• A disciplined and organized individual with an eye for detail and a strong ability to multitask

Technical Skills Summary

Software knowledge: Unet and Wand, Microsoft Word, Outlook, Email, Medisoft, Medical

Manager and Office Hours,CPT-4 coding, ICD-9 coding, CM1500 and UB92 forms; Microsoft

Office, AS400, Meditech; Data Entry 11,500/ 10-Key 12,500 ksph and ability to type 50 wpm.

Professional Experience

Carlton Staffing, Irving, TX 05/2013-Present

Provider Relations Rep

• Contacts medical office staff, licensing agencies, and insurance carriers to complete

credentialing and recredentialing applications.

• Enters information in a timely and accurate manner into Cactus as directed by

coordinators and documents all contacts/actions.

• Prep application for data entry

• Maintains the highest level of confidentiality according to company and/or HIPAA

requirements.

PNC Bank, Richardson, TX 03/2011-04/2013

Senior Operations Specialist-Medical Claims Processor

• Processed medical claims for Healthcare clients

• Utilized general office equipment such as computers, phones, scanner, copier, fax

machine, etc.

• Interpreted and processed a variety of transactions in a production environment.

• Utilized 10 key and strong data entry experience

• Keyed EOB’s or verifying OCR data in the production system

• Claimed and checked level balancing

• Categorized and checked for quality of batches and the preparation of work to be keyed

• Interpreted and processed a variety of transactions in a production environment

Blessed Hands Day Salon, Dallas, TX 01/2009-02/2010

Office Coordinator

• Handled 50+customer service calls from clients, employees and others to answer inquiries

• Ran errands, operated computers, scanners, photocopiers, fax machines and voice mail

• Performedbasic bookkeeping and handled bank transactions

Methodist Health Systems, Dallas, TX 02/2008-12/2008

Patient Care Tech

• Performed data entry of patients’ information using Meditech Computer System

• Assisted with patient feeding and ambulating, recorded vital signs,weights and I & O,

Passes and collected bed pans

• Performed non sterile dressing changes, changed bed linens, supported andcomforted

patients and family members.

• Performed blood draws for lab &Blood sugars and patient turns

JB Hunt, Dallas, TX 05/2005-05/2008

Certified Medical Assistant/Billing Coordinator II

• Worked in Medical Clinic seeing 40 to 50 patients a day; Non and DOT Federal Drug

Screens

• Gavedrug screens and DOT federal drug screens.

• Performed vitals checks, medical charting, UA's, finger sticks, eye exams, and assisted

with Physicals

• Updated patients’ demographics and verifiedall ABN’s were signed

• Responsible for billing for medical and call commercial carriers, Minimum of 520

requisitions per day, heavy data entry, answering phones, faxing andcopying documents

• Moved from temp employee to permanent in 2 months

Hotels.com, Dallas, TX 08/2007-02/2008

Data Entry/Customer Service Representative

• Uploaded hotel information onto websites and contracted loading coordinator

• Used AS400, Word 2000, Excel and Spreadsheets.

• 100% Data Entry and contacted Clients in the US and abroad

Concentra Medical Center, Carrollton, Texas 02/2006-12/2006

Certified Medical Assistant

• Assisted with minor injuries such as removing sutures and bandaging, direct patient care,

charting, autoclaving, collection in blood drawsand injections, physicals and seeing more

than 150 patients per day

• Performed the pulmonary function test, audiogram and eye exams

• CPR Certified, Breath Alcohol Technician (certificate in May 2006), Drug Screen Collector

and DOT Federal workplace drug testing program(certificate in May 2006)

United Health Care, Dallas, Texas 01/2004-06/2004

Claims Processor

• Keyed in claims and directed to appropriate departments

• 100% Data entry and used Unet and Wand Software

Concentra Managed Care, Carrollton, Texas 08/2000-09/2001

Medical Claims Analyst

• Performed general administrative office assignments, filing andmaintaining health

information records

• Used ICD-9 & REV Codes for HCFA and UB92 claims and data entry of claims for a daily

quota, worked assignments to meet deadlines, answeredphones

• Made a permanent employee from temporary in one month

Education

Graduated High Tech Institute in Irving, TX for Medical Assisting in December 2004

Became Certified in June 2007

Graduated Anthem College in Irving, TX for Medical Billing and Coding in June 2011

Graduated Elite Medical Academy in Hurst, TX in May 2008 for Nursing Assistant

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