Customer Service Engineer

Christopher Dixon

** ********* ** ( Mastic Beach, New York 11951

631-***-**** ( ( **********@*****.***

Profile: ( Comprehensive experience in hands-on computer hardware &

software technology, related user training, retail management ( Strong

Windows/Cloud proficiency, troubleshooting/problem-solving expertise and

customer-centric focus ( Highly effective skills in listening, evaluating,

organizing, and communicating ( Well developed interpersonal and

multicultural sensibility ( Proven ability to consistently ensure

productive and high quality work, while meeting specifications and

deadlines

Employment: IT Field Service Engineer / OPUS-ISM - Hauppauge, NY (2011-

Present)

> Skillfully select, install, configure, maintain,

upgrade, and user-train POS computer software systems

for this pharmacy management software and services

company that provides innovative software technology and

support to improve retail pharmacy efficiency and

profitability

> Effectively relate to each customer's requirements

through an in-depth understanding and appreciation for

their business; communicate well with users/clients both

in person and over the phone

> Translate often complex systems information to appeal to

both the layman and sophisticated professional;

stimulate excellent relations to generate better

business

> Coordinate work well with exceptional time management

and multitasking skills

> Accurately compile, process, and maintain a database of

computer system problem solutions; setup extensive IT

security systems; utilize the latest PC tools and

equipment - control inventories

> Successfully assess the immediate and continuing needs

of computer technology and establish priorities to

provide appropriate interventions based on urgency

level; communicate response from efforts to superiors

> Identifying customer problems, documenting and providing

solutions

> Perform well on an independent basis and as part of a

team under fast-paced, high-pressure conditions

> Keep pace with the latest computer hardware/software

concepts, technologies, and methodologies for precise

decision making and optimum effectiveness

Senior Field Service Tech / Rite Aid Pharmacy - New York,

NY (2000-2011)

> Install, configure, maintain, upgrade, and user-train

systems POS,IVR and Pharmacy systems

> Accurately controlled inventory and asset control system

-- schedule and complete preventative maintenance on all

equipment for 40 stores -maintain inventory for parts to

service stores

> Directly operated with regional office to schedule new,

relocated, acquired stores and field office locations

> Log, update, service calls within the retail automated

customer service systems

> Worked with Loss Prevention on operational security and

safety measures

> Created and implemented innovations to new and existing

networks that serve as "blueprints" for continued

improvements in operational efficiency, and

profitability

> Worked with Loss Prevention on operational security and

safety measures

> Effectively hired, trained, scheduled, supervised, and

evaluated both techs and management personnel - provided

close support - motivated effective work forces

> Effectively dealt with intensive customer service/sales

activities in this highly competitive retail market;

generated and maintained excellent customer relations to

produce new and repeat business

> Started with IBM working on Eckerd account. Eckerd than

hired me as they built IT department.

Network Administrator / Computer Unlimited - Jericho, NY

(1999-2000)

> Support of networking systems and applications for

clients

> Provide extensive technical support, troubleshooting and

consulting implement projects to increase capability and

reliability networks

Network Administrator / Comtron Corporation - Garden City,

NY (3/99 - 10/99)

> Consulted Hardware/Software and Network Solutions for

clients' needs

> Repaired and upgrade computers in a Medical environment

Field Service Technician / Efficient Data Processing - Deer

Park, NY (1997 - 1999)

> Install and configure NT server integrated with

Unix/Novell

> Schedule technicians and filled customer orders

Certifications: Lexmark, Dell, Script Pro

Education: Analog/Digital & Communications / Suburban Technical - Bohemia,

NY

References upon Request

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