Customer Service Sales
Resume:
Current Address:
Pasadena, TX 77505
Samantha Duran
*****.**********@*****.***
EDUCATION Del Mar College December 2010
Associates in Arts Degree
Major: Psychology
WORK EXPERIENCE
Pasadena, TX
May 2013 – September 2013 Keith Fagg Allstate
Multiple Lines Representative
• Generates auto, homeowners, life, and finance quotes
• Provides excellent customer service to current and new clients
• Effectively produces sales for agency
• Creates a great working environment for all team members
• Constantly searching for ways to expand the business
Pasadena, TX
August 2012 - May 2013 Kicker Insures Me Agency/State Farm
Multiple Lines Representative
• Generates auto, homeowners, life and health quotes
• Manages a system of over 5 quoting networks
• Maintains and manages a file system for internet leads, event leads, and
referrals
• Actively searches for new leads
• Team production of average over $36,000 in premium
• Assembles office computer systems
• Effectively communicates with team members on production levels
Austin, TX
Charles Maund Toyota Scion
April 2012 – July 2012
Receptionist/ Service Cashier
• Directs phone calls to proper department in timely manner
• Sorts and files previous daily service invoices
• Computes and records new key tracts for test drive vehicles
• Accurately records invoices for newly received vehicles
• Provides a quick and accurate checkout of vehicles and parts
• Accurately closes all daily files and invoices
• Effectively communicates with co-workers and service advisors
• Conducts credit card, cash, and check payments efficiently
• Dispenses gas as requested per the service team
• Maintains a clean and inviting lobby for service guests
Austin, TX
January 2012 – July 2012 Red Lobster
Hostess/Busser
• Seats guests in a timely and efficient manner
• Coordinates with other hosts to ensure a properly managed lobby
• Communicates with managers about current status of guest wait times
• Promotes a clean environment by maintaining the restrooms and lobby
• Communicates with guests about current menu items
• Ensures a clean and welcoming seating for guests
• Maintains a sufficient amount of clean tables
• Ensures tables and booths are guest ready
Computer: Microsoft Office, Life, Health, Accident, and HMO license, Property
SKILLS
and Casualty license
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