Customer Service Manager
Resume:
PERSEVERE To persist steadfastly in pursuit of a goal
BRAD RAY
MISSION
To increase your profits with my award-winning management, troubleshooting, and
customer service skills. Met or exceeded goals in all positions since 1988.
“I highly recommend Brad Ray
as an individual of high
character who will do what is
SELECTED ACHIEVEMENTS
right regardless of the
consequence”
DM Burr Group: Manage multiple sites, P & L, Communications, and Customer
Complaints, Personnel, Safety, Quality and Production.
Dr. Charles Lea, Executive
Director, Union University Achieved 50% increase in revenue and expanded business opportunities by 60% in the
state.
Dell Inc.: Improved efficiency of boxing operations by 15%. Perfected Lean Line for
Seles product line.
Perfection Finishers Inc.: Initiated Lean actions to reduce machine downtime,
resulting in $120,000 savings.
Collaborated with O-OSHA and executed new Safety program resulting in 10%
reduction of plant injuries and $50K savings with worker’s comp premiums.
CAREER DRIVER
“ I came to rely upon Brad to
Finding and implementing creative ways to improve processes, quality, and customer
always place the mission and
satisfaction, all with the goal of increasing company profits.
his employees before himself”
EXPERIENCE
Gary E. Smith, Supervisor,
Emergency Service Team Current: Tennessee Director of Operations, DM Burr Group Inc. Multiple sites, P &L,
Personnel, Safety, Communications, Customer Service and new business for Tennessee.
Site Manager, D.M. Burr Facilities Management Group, TRW Plant, Lebanon, TN.
Manufacturing & Tech Support Manager, Dell Inc., Nashville TN (2006-2009)
Awarded 2 Silver Awards for Excellence for motivating teams
Assistant Plant Manager/Quality Director, Perfection Finishers Inc. (2004-2005)
Shift Production Manager, Lear Corporation, Wauseon, OH (2003-2004)
COMPUTER SKILLS
1008 Village Green Crossing
APT 1607
Experienced in Microsoft Excel, PowerPoint, and Word; Kronos, ADP Time Cards, and
Gallatin, TN 37066 online research. Quick to master new skills.
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EDUCATION
Bachelor of Science: University of Southern Indiana
Major: Political Science & History
Master of Divinity: Winebrenner Theological Seminary/University of Findlay
Major: Divinity & Communications
SPECIAL SKILLS
Organizing – plan and coordinate projects from concept to completion.
Consulting – from design to post-implementation of customer focused ‘best
practice’ solutions.
Management – elicit best efforts from people to meet project objectives .
Systems Knowledge – Six Sigma Green Belt, Lean efficiency methodologies.
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