Help Desk High School

Objective

Information Technology professional seeking opportunity to utilize current

skill set within a technical support environment while providing

exceptional end user support.

Experience

Grounds Guys, Barrie, Ontario September 2012-

May 2013

Help Desk Analyst

Altiris Help Desk Administration

Network configuration and computer hardware/software troubleshooting and

support

User Support

Georgian College, Barrie, Ontario April 2011-

May 2012

Instructional Technologist

Provided end user support, issued tickets through Altiris and provided

level 2 help desk support

Provided staff and students with hardware and software support, including

on site troubleshooting and repair

Sunshine Grounds Care, Barrie, Ontario November 2007-

August 2010

Help Desk Analyst

Delegation of responsibilities and duties for employees while maintaining

information technology support

In charge of quality control and assurance

IT Support main office- Network configuration and computer

hardware/software troubleshooting and support

The Club at Bond Head, Bond Head, Ontario April

2004- November 2007

Turf Equipment Technician

Diagnosis and repair of heavy equipment

Held employee training and information sessions regarding equipment

operation and safety policies

Education

Thompson Rivers University, Kamloops, B.C.

September 2012- Present

Bachelor of Business Technology Management Degree

Georgian College, Barrie, Ontario September 2010-

August 2012

Computer Systems Technician- Networking Diploma

Toronto District Christian High School, Woodbridge, Ontario

September 2000- June 2004

High School Diploma

Skills

Ability to provide proficient level 1 and 2 help desk support

Proficient in creating and closing tickets through Altiris help desk

Ability to work in a team environment within a technical role

Proficient in Windows 7, XP, several Linux distributions including Ubuntu,

Fedora

Continual growth with configuration of routers and switches with solid

understanding of networking protocols/configuration

Ability to use critical thinking skills to provide effective support and

resolution

Strong proficiency in Microsoft productivity software including Word,

Outlook, Access, Visio

Ability to effectively communicate with team members

Certifications/Memberships

A+

CPR Level C

Work Smart Safety

Achievements

Dean's Honor Roll (Georgian College) 2010-2012

Class representative for CSTN program (Georgian College) 2010-2012

References available upon request

Contact this candidate