Sales Management

Donovan Groce

**** ***** ****** ***** ************, IN 46217

Cell: 317-***-**** Email: ************@*****.***

Versatile Operations Manager trained in sales, and information technology

who thrives in dynamic, challenging and fast-paced professional

environments. Assertive and enthusiastic, with extensive knowledge of

operations and an unsurpassed work ethic.

Key Skills

. Analytical

. Personable

. Team building

. Multi-site operations

. Process improvement strategies

. Inventory control

. Staff retention

. Relationship building

. Microsoft Office Suite expert

. Productivity improvement specialist

. Troubleshooting and problem solving

. Flexible

. Dedicated

. Client relationships

. Market penetration

. Strategic planning

Professional Experience

Director of Operations, ParkOps, LLC

Indianapolis, Indiana- 2012-Current

Recruited, hired and trained 30 new employees for Restaurant Division and

Hospitality Division.

Built and maintained effective accounts receivable and cash flow monitoring

systems.

Identified inefficiencies and made recommendations for process

improvements.

Oversaw the development and launch of the valet service at the Carmel City

Center.

Sun King Brewery; Indianapolis, Indiana 9/2010 - Present

Indianapolis based brewery that focuses on fresh local beer with four house

beers.

Tasting Room/Canning Line

Insure kegs and cans are stocked in the tasting room. Move empty kegs;

ensure canning line is functioning properly.

T2 Systems; Indianapolis, Indiana 6/2007 - 4/2010

Develop parking management solutions and services based on the latest

technology. Comprehensive portfolio includes software and hardware designed

for online permit sales, event parking management, as well as traditional

enforcement and access and revenue control functions.

Hardware Coordinator/Handheld Support

Configure all hardware before it goes to customers this includes all

handheld devices, routers, pair printers to handhelds, and pair handhelds

to routers, install software, install drivers on handheld units, upgrade

eyeware when needed. HCS (Handheld Communication Service) to insure data is

transferred from handheld to server, address support cases that come in,

troubleshoot customer issues over the phone and via email, log support

cases in sales force.

? Participated in regression testing of Flex software before its release

? Executed regression test plan

? Tier 2 Support for all handheld cases

Performance Assessment Network; Carmel, Indiana 9/2005 - 2/2006

Is the leading web-based system for the distribution, administration, and

analysis of professional assessments and tests.

Mobile Testing Acquisition Coordinator

Contract mobile testing sites, edit contracts and negotiate price, update

database of mobile test site, Interfaced with IT staff to ensure

specification compliance.

Successfully contracted 100 new static test centers

Mobile Marketing Testing and Training; Indianapolis, Indiana 2/2006 -

10/2006

Provides Mobile Computerized Training Testing and Incident Command Centers

that are delivered and setup at any location necessary.

Site Administrator

Mobile marketing testing and training, interfaced with IT staff to ensure

specification compliance, Proctor for exams on Thomson Prometric Testing,

instructed candidates at mobile test site on system usage, position

satellite for internet access, replace bad Hard Drives with new Hard

Drives.

? Acted as onsite help desk

T-Mobile/TEKsystems; Indianapolis, Indiana 7/2005- 9/2005

Contractor through TEK Systems for T-Mobile cellular phone Company.

Drive Tester

Tracked lost/dropped calls, interfaced with engineers to ensure

specification compliance, downloaded information from satellites to a

laptop for engineers, successfully drive tested the Indianapolis and

Cincinnati markets.

? Successfully drive tested Indianapolis and Cincinnati markets

Performance Assessment Network; Carmel, Indiana 9/2004 - 4/2005

Is the leading web-based system for the distribution, administration, and

analysis of professional assessments, tests, and surveys.

Mobile Testing Coordinator

Negotiated contract terms with hotels against specific criteria. Interfaced

with IT staff to ensure specification compliance. Worked independently to

set up mobile testing sites. This included router configuration, network

connectivity, hardware troubleshooting, diagnostic testing and computer

imaging. Instructed candidates at mobile test sites on system usage.

? Successfully setup 30 test sites independently

SYSCO Food Service; Indianapolis, Indiana 4/2000 - 2/2004

SYSCO, North America's leading foodservice marketer and distributor, is

dedicated to helping our customer succeed. SYSCO's foundation is that of an

entrepreneurial culture that fosters the autonomy of each one of our

operating entities across the United States and Canada.

Marketing Associate (4/2002 - 2/2004)Built a territory to grow sales within

that area. Consulted with customers to assist goal achievement. Assisted

customers with pricing using menu analysis. Conducted new product sampling.

Processed customer orders.

? Achieved double-digit sales growth

Inventory Control/Driver Check in(6/2000 - 4/2002)

Conducted Cycle Count Audits. Located missing products. Processed vendor

product returns.

Investigated inventory discrepancies. Recived all products to go back into

inventory. Ensured drivers were on time from their shifts and all

merchandise was accounted for.

? Achieved all goals set forth by management

Night Warehouse Clerk(4/2000 - 6/2000)

Entered weight data into SYSCO Warehouse Management System (SWMS).

Generated management reports from SWMS. Generated inventory pull orders for

Order Selectors from SWMS.

? Found assets that were misreported or misplaced on a daily basis

Professional Training

Penetrate and Grow Business to Build Territory Sales course

? Advanced Flex Software training

? Handheld Communication Service training

? Handheld Training

Education

Indiana University Purdue University Indianapolis; Indianapolis, Indiana

1/2007 - Present

Finishing course work for Bachelor's of Business Management degree

Coursework in Business Communications and Management Information Systems

Operations and Quality Management coursework

Contact this candidate