Management Software

INFORMATION TECHNOLOGY PROFESSIONAL

Network administration, Installation, Configuration - Technical Support -

Computer Installation/Set up, User training

. Over 6 years of experiences.

. BS Computer Engineer (2004).

. CCNP SWITCH Certified (EXAM 642-813), Pearson VUE, December 2011.

. CCNA Certified, [pic],Pearson VUE, Oct 2009.

. CCNSP Cyberoam Certified Network & Security Professional, April 2010.

. French (certificate DELF B1, TCF C1), English.

. Implementation and supporting of AD, DHCP, DNS, FTP, TFTP, Exchange

2007.

. Troubleshooting of different routing Protocols such as BGP,EIGRP,OSPF

. Supporting telecom technologies ranging from TCP/IP, Frame Relay,

MPLS, TLS, VPN

. UTM, Virtual Private Network (VPN), Entrust VPN, Firewall, Bandwidths

Management, Antivirus Set up.

. Backup Data Planning and Software (Symantec Backup Exect, Acronis True

Image)

. Implementing and supporting Cisco Routers (1800, 1700),Cisco Switches

(3500, 2900),Cisco Firewall(5520,5505-ASDM)

. Network NMS Software( CA Spectrum, MOM Microsoft Operation Monitoring,

OPManager, Manage Engine Firewall Analyzer,Solarwinds syslog server)

. Application Implementation and Management (People soft, Tazarv

CRM,Stream Foundry,Service Now, Tivoli Management)

. VMware /Vsphere/Vcenter 4.0

Platforms: Windows server 2008, 2003, XP, Vista,7.

Software: BlackBerry Enterprise Server,MS office 2010/2007,MS Visio

2003,Cisco routers and switches series 1800,1700, Cisco VPN Client(any

connect), Cisco Unified CM Administration, Cisco TFTP server, Scotia FX

trade Market, Net Health and nGenius

Courses:

V Understanding North America Banking Industry, PeopleSoft ERP:

ChasePaymentech, May 2011

V Microsoft Active Directory 2003 and Windows server 2003: Tehran

Institute of Technology, September 2007

V Cyberoam Network & Security: Cybertech, March 2010

V Citrix XenApp: Saman Electronic Payment, April 2010

V Update Microsoft Active Directory 2008 and Windows server 2008: Tehran

Institute of Technology, September 2010

Team Player, organized, self-motivated, continues learner, large

communication skills

EXPERIENCES:

Operation System Analyst

[pic]

RBC (Royal Bank of Canada)

March 2013 -

Present

. Supporting operations of RBC 7/24 Global Technology and Operations

environment

. Maintain all services pertaining to the RBC supported Networks as well

as all Server based applications

. Striving for the highest possible availability for RBC world wide

client, Canadian/USA/International based business and functional

units (including RBC Royal Bank, Investments, Insurance, Capital

Markets, RBC Bank, RBC Builders Finance, RBC Wealth Management, RBC

Dexia, Global Private Banking, IGATE )

. Provide the first and second level technical support in order to

provide problem analysis and determination such that affected

components are promptly restored to service.

. Supporting different telecom technologies ranging from TCP/IP, Frame

Relay, MPLS, TLS, VPN infrastructure physical facilities to leading

edge routers and switches; general mainframe, midrange and in depth

client server based technologies.

. Review changes with technical support personnel prior to

implementation to ensure they adhere to Change Management

Policies/Procedures with appropriate back out instructions where

applicable with respect to Service Level Agreements to our Client

Base.

. Respond to Tec Alerts/ IVR Phone Calls/ Peregrine Tickets(Use

accurately for Incident / Problem and Change management),

. Provide Net Health and nGenius checks in order to run standard report

and follow up

. Supporting different Microsoft Operating Systems and PC Software

related to daily functions

. Supporting CSS (Content Services Switch), Firewalls and Load Balancers

. trouble shooting the retail branch setups, RBC Insurance, RBC

Investments and RBC Wealth Management branches and all related

companies such as EK3,NCR

System Support Analyst:

[pic]

Scotia Bank [poly placement], Banking Industry, Toronto (3 months contract)

December 2012-March 2013

. Account management of more than 3000 domestics and international users

using AD/LDAP/IDM Application

. Assist and investigate and account access issues

. Support all data center services including AD, Exchange 2010,creating

and managing different DLs and Mailboxes, Domain and Trusts, Share

Folders, Scanning Folder regarding Scotia Bank Policies

. Supporting VPN entrust users

. Supporting Scotia Foreign Exchange Application users

. Providing User support of PeopleSoft,MMI ION, Scotia FX Application

. Providing help desk support using StreamFoundry CMS,ServiceNow

Application

. Test,prepare, upload help documentation regarding AMS roles on

SharePoint portal

Network and Technical Support Analyst:

Sina Mobile Commerce, Banking Industry, remotely from Toronto

December 2011-December 2012

. Develop and maintenance of all Data Center Services such as DNS

Services, Domains and Trusts, Group Policies,DHCP Services, Print

Services, Active Directory for Domains based on windows

. Contract management of Data Center and TCI- ICT of main office

. Providing remote help Desk services, working with e-ticket system in

order to resolve end user related task and problems

. Implementing new procedure in order to improve WAN and LAN network of

head office

Network and System Administrator

Voysus Group Inc, Telecommunications industry, Toronto, Canada

April2011-December2011

. Setup, Configure, Support Agents/ PC software and hardware according

to Voysus Policy.

. Setup, Configure, Support Training room LAN networks and trained

agents

. Set up and configure and support Cisco Firewall: firewall rules,

firewall route, Troubleshooting firewall

. support VPN users, Work on different Cisco Client VPNs, change VPN

rules and configurations, Monitoring Firewall in Help of Solarwinds

syslog Server and Manage Firewall Analyzer,Back up Firewall in help

of Cisco TFTP server.

. Set up, configure and Support Cisco/Link sys Switches: Configure and

set up Voice Vlan and Data Vlan, Monitoring switches in help of

Solarwinds syslog Server, Back up switches in help of Cisco TFTP

server, Troubleshooting switches.

. Set up Server Back up: Install, configure Acronis True Image

Management console, Acronis True Image backup server, Acronis True

Image Agent in servers, Plan, Schedule, Prepare backup jobs, Create,

prepare, and update backup reports.

. Monitoring Network performance :Monitoring Network switches,firewall,

servers in help of OpManager software Install,configure Monitoring

Syslog server

Network Support and POS Help Desk Team Supervisor

[pic]

Saman Electronic Payment Inc, Banking Industry, Tehran, Iran

November 2010-March 2011

. Implementation of new strategies on Mobile payment and payment IVR,

work close with Nokia and Irancell as outsourced companies and manage

team and project

. Participation in develop and implement CRM system with Saman

Electronic Payment's Call center and ensure full compliance with

hardware and software packages

. ICT-Leadership of CRM project and Call Center Agents to map and

establish CRM base Procedures

. Managing POS help Desk team and services, Management of different

release of POS software and hardware in all branches

. Network Administrator

[pic]

Saman Electronic Payment Inc, Banking Industry, Tehran, Iran

October 2009- November 2010

. Configured and installed PTP,PTMP,DialUP connection with Cisco routers

(1700,1800 series) and switches(2900 series) for 30 branches with over

250 employees

. Install E1 for Pos (point of sale) in more than 30 branches

. Installed and managed Cisco IP phones for main office

. Set up and configured and support Exchange 2007, DNS Services, Domains

and Trusts, Group Policies,DHCP Services, Print Services, Active

Directory for Domains based on windows 2003 for 250 Lan users

NOC Specialist

[pic]

Saman Electronic Payment Inc, Banking Industry, Tehran, Iran (remotely

working from Montreal) June 2009-October 2009

. Installed and Configured Solarwinds Software for monitoring more than

30 branches

. Provided technical network details documentations and performed audits

for helping the branches' employees to solve unexpected problems of

network of more than 30 branches

Network Support Specialist

[pic]

Saman Electronic Payment Inc, Banking Industry, Tehran, Iran

April 2006-June 2009

. support Exchange 2007, DNS Services, Domains and Trusts, Group

Policies,DHCP Services, Print Services, Active Directory for Domains

based on windows 2003 for 250 LAN users

. install and solve problem of user's desktop software and hardware

. Support customer of POS application and hardware

Volunteer Job: Lunch Assistant, Wilshire Elementary School

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