Customer Service Sales
Resume:
Kathy L. Wendorf
Irvine, CA *****
Cell 951-***-****
E-mail: *****.*******@*****.***
JOB OBJECTIVE: A position which provides opportunities for growth.
To obtain a position in the following: Mortgage Sr.
Loan Processor Specialist/Jr. Underwriter. Offering
versatile office management skills and proficiency
in Strong planning and problem solving who readily
adapts to change, works independently and exceeds
expectations.
WORK EXPERIENCE: Suburban mortgage company dba intercap lending
Feb 2013 to June 2013
Irvine, CA
Sr. Loan Processor/Jr review underwriter:
Knowledge and processed the following loans, FHA and
VA and Conventional Loans. Processed and working
hand in hand with title and escrow documentation.
Jr. loan underwriter able to review prelims in
detail ordering of demands and other needed title
and escrow processing knowledge also able to make
sound decisions based on detail by being highly
organized, have the ability to multitask in a
fast-paced environment, able to also review the
appraisal to make sure it is accurate and thorough,
so that the home is truly worth at least the
purchase price. Able to make difficult decisions
quickly and proficient with accounting and computer
software of encompass, also have understandings and
familiar with compliance laws and regulations
regarding the financial lending industry.
springboard solutions keep your home California
Jan 2011 to Nov 2012
Riverside, CA
Sr. Loan Processor
Sr. Loan Processor:
Proficient in Word, Proofreading, Excel, PowerPoint,
Internet Explorer, Outlook, and Knowledge and
processed the following loans, PRP programs, Loan
Modification programs, Loan Reinstatement's programs
and Unemployment loan file processing. Processing
and managing of pipeline of 80 to180 loan
modification funded from 50 to 90 loans funded would
vary from month to month. Knowledge of properties
appraisals and the current laws and review of
appraisals. Basic office duties based on work
priorities daily functions.
JJill clothing company
Nov 2008 to Jan 2011
Brea, CA
Assistant Store Manager:
Basic accounting principles and practices; General
business law terminology; general budgeting methods
Prioritized daily operations and focusing on
establishing customer service communications. Manage
and prioritize all operations of store staff to
maintain proper store operations. Maintains and
supervises operations of retail store, cash
handling, assisting to customers service needs.
Handling of store Accounting and Payroll processing
procedures. Providing sales training on product
knowledge training to all staff.
The Body Shop Retail Management Sales
Nov 2007 to Dec 2008
Riverside, CA
ASSISTANT STORE MANAGER: IBM PC, Basic accounting
principles and practices; general budgeting methods
Prioritized daily operations and focusing on
establishing customer service communications.
Maintains and supervises operations of retail store,
cash handling, assisting to customers service needs.
Handling closing accounting procedures. Provides
sales training to staff as needed on product
knowledge.
County of Riverside (contract)
July 2007 to Oct 2008
Riverside, CA (Multiple Locations)
ADMINISTRATIVE OFFICE ASSISTANT II /SECRETARY I.
Basic accounting principles and practices; General
business law terminology; General budgeting methods.
Assembling information from various sources and
arranges into proper format, proofread written
materials to identify errors in punctuation,
spelling, and grammar, setting up and maintain
office files, records and indexes. Maintained and
control files to monitor the status and expedite the
completion of staff assignments. Coordinates time,
place and participant arrangements for meetings.
Basic and General office duties completed.
GREENPOINT MORTGAGE FINANCIAL, INC.
Nov 2005 to June 2007
Ontario, CA
PROCESSING MANAGER/JR. UNDERWRITER:
Managed and Supervised Production teams for
timeliness and effective communication skills.
Provided customer service improvements: displayed
effective ways to track, timeliness management
support as a team leader. Responsible for growth of
company's goals and profitability of this million
dollar company. Supervised and managed loan teams,
development of pricing and customer service
promotion and preformed daily Administrative office
productions and procedures. Developed, positioned
and supervised integrated team work communications,
provided new concept's to incorporate it into the
branch office production process. Prioritized and
managed all Sr. Administrative Assistant duties to
management and staff. Established more efficient
timeline work tactics in pipeline management.
Managed and strategize, challenging high stress
situations with team leader meetings with all office
staff. Organized useful tools for management use for
daily production of employee reports. Processed and
Funded over 80 to 100 loan pipelines.
DIRECTORS RESIDENTAL LENDING
Nov 2004 to Nov 2005
Rancho Cucamonga, CA
SENIOR LOAN PROCESSOR/ JR. UNDERWRITER:
Processing Conventional, FHA, Chafa, VA, home loans.
Managed High volume loan pipelines of 80 plus loans
a month. Reorganized and prioritized work flows,
managed challenging branch business to provide an
increase in business. Responsible for managing home
loan processing for high volume loan officer, daily
performance included sales, service, control,
revenue, Preformed all Secretarial
and Administrative duties to maintain and manage
customer service levels and communications with in
the office. Developed and managed office systems and
time lined processing on home loans. Assisted in the
preparation of field reports, appraisals, and other
reports used in acquiring, selling, or leasing
property. Escrows and recording. Assisted in the
preparation of statistical reports, legal
descriptions, and maps; conducts studies relating to
facility space utilization, prepares routine reports
and correspondence. Prepared Market and Financial
Analyst Reports. Customer Service Communications
and prioritized daily operations within the office.
Communication with customers and document control
policy procedures. Managed and customized pipeline
management with office operations and production
staffing for timeline management. Maintained
compliance and policy procedures operations, managed
all files for compliance laws and policy procedures
per the mortgage banking laws.
MORTGAGE TREE LENDING
Nov 2000 to Nov 2004
Riverside, CA
SENIOR LOAN PROCESSOR:/ JR.UNDERWRITER:
Processed CHAFA, Conventional, FHA, VA home loans.
Preformed DU and FNMA automated online approvals for
loans. Gathered information from the offices of
Assessor, Recorder, title and escrow companies and
others, the basic principles and procedures of real
estate all transactions, terminology used in real
estate transactions such as leases, rights-of-way,
easements, escrows, understand, and applying the
laws relating to the acquisition, sales, and leasing
of property methods and techniques of facility space
management. Performed routine office and office work
involved in the ordering of all appraisals and
negotiation for acquiring, selling, or leasing
property and rights-of-way. Gathered information
from the offices of Assessor, Recorder, title
companies, and others. Assisted in the preparation
of field reports, appraisals, and other reports used
in acquiring, selling in connection with
condemnation proceedings, escrows, and recording.
Assisted in the preparation of statistical reports,
legal descriptions, and maps; conducts studies
relating to facility space utilization, prepares
routine reports and correspondence. Prepared Market
and Financial Analyst reports. Prepared loan
documents for clients and prepared all loans for
closing with lenders and banks.
PROFESSIONAL SKILLS:
. Microsoft Office
. Microsoft Windows 7& 8
. Excel
. Access
. PowerPoint
. Filing/ Editing
. Typing (45+wpm)
. Business Communications
. Calyx Point Processing System
. Encompass Processing Systems / AU - DU- DO Systems
. FHA/VA/ Conventional Loan Processing
. Experienced and Proficient in Processing Wholesale and Retail Mortgage
Loans
. Customer Service Detailed Oriented
. Maintained excellent customer relations and developed customer rapport
. Diplomatically resolved customers complaints on as-needed basis
. Ability to follow instructions well and make decisions with no
supervision
. Motivated and supervised 15+ employees on daily basis
. Maintained all record-keeping procedures without error
. Delegated responsibilities to employees to meet company's expectations
. Effectively developed telephone communication skills and consistently
met quotas
EDUCATION: Office Technology Program / Administrative Clerical
and Secretarial Specialty
Sherman Institute, Completion Date: 07/92 to 10/92
Computer Communications, Business Communications
Riverside Community College : 06/91 - 05/95
Business Communications, Real Estate and Business
Economics, Computer Technology
(REFERENCES UPON REQUEST)
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