Project Help Desk

Khelan Parikh

**** **** ***** **

Mississauga, ON L5V-1G8

Phone: 416-***-****

E-mail: ***************@*******.***

OBJECTIVE

Seeking a position in an Information Technology Department where I can

utilize my knowledge and communication skills in a Technology Environment.

RELATED SKILLS

. Supported 600-700 Users with Microsoft Windows and its applications

. Excellent troubleshooting skills

. Excellent problem solving and analytical skills

. Knowledge of Word, PowerPoint, Excel and Adobe Reader

. Knowledge of using Call Tracking software to manage Help Desk calls

. Build, Configure, Troubleshoot and maintain computers and printers

. Excellent telephone communication skills

. Able to work in team or independently

. Flexible, dependable and professional

. Fluent in English, Hindi and Gujarati

WORK EXPERIENCE

Data Analyst (Contractor)

CIBC Technology & Operations, Toronto, Ontario

August 2012 - Present

. Maintain contact with project work teams and collaborating with

technology security teams

. Desktop Local Admin Shutdown (DLAS) is a project to remove Local Admin

Access for users who don't require access

. Determined which users need access by reaching out to People Managers

. Performed and facilitated data clean-up related activities for Shared

Network Resources using the Data Advantage and Data Privilege

applications.

. Applied appropriate permissions through Data Advantage application

Technical Analyst (Co-op Position)

CIBC Technology & Operations, Toronto, Ontario

January 2012 - April 2012

. Provided support with Privileged ID's to develop and document new and

existing IT processes

. Updated MS Access Database based on users' information gathered

through Active Directory.

. Analyzed and matched Primary to Secondary Accounts in Excel

. Provided technical training and knowledge transfer to internal and

external parties

. Generated reports including both printed reports and CD Copies

Khelan Parikh Phone: 416-***-****

***************@*******.***

WORK EXPERIENCE CONTINUED...

I.T Help Desk Support Agent (Co-op Position)

The York School, Toronto, Ontario

June 2011 - September 2011

. Trained staff and students with both hardware and software issues, one-

to-one

. Troubleshooting technical issues of staff and student laptops and

printers

. Fixed problems with Fusers, Toners, Rollers and Maintenance kits

. Supported applications such as Excel, Word, Adobe Reader, Outlook, and

Filmmaker Ticketing System

. Created Standard Images for Laptops and Desktops and placed in Laptops as

per requirements

EDUCATION

Information Technologies Support Services Program - Co-op

2010 - 2012

Sheridan College, Brampton, Ontario

. Maintained 3.5/4.0 Grade Point average

Ontario Secondary School Diploma

2009

Port Credit Secondary School, Mississauga, Ontario

PROFESSIONAL CERTIFICATIONS

. Comp TIA A+

. Comp TIA Network +

. Currently studying for MCITP (Server 2008 R2)

AWARDS & ACHIEVEMENTS

. Maintained 3.5/4.0 Grade Point Average (Honor Student)

June 2011

. Obtained certificates of perfect attendance

2005 - 2010

. Achieved award as a Peer Leader in Peel District School Board

August 2009

ACTIVITIES & INTERESTS

. Enjoy reading newspapers and computer magazines

. Sports such as cricket, badminton, basketball & volleyball

. Spending time with family and friends

REFERENCES

Available Upon Request

Contact this candidate