Project Manager Supply Chain

Bob Lalsingh, B. Eng. Mobile: 416-***-****

***.********@*****.***

A results-driven IT professional with over 15 year's progressive quality

assurance and testing experience for complex, large scale projects with

Fortune 100 clients, including banking, wealth, healthcare, and telecom.

AREAS OF EXPERTISE

Quality Assurance SIT / UAT Automation

Test Management Collaboration HP Test

Tools Suite

Testing Best Practices Test Management Test Leadership

HIGHLIGHT ACCOMPLISHMENTS

. QA Lead for multi-million dollar eHealth project that won CGI Project of

the Year (2012) award.

. Prepared and led end to end integration test strategy for Hydro One

Smart Meter Project, largest in Canada. Managed test scripts creation,

test execution, defect remediation and test progress reporting to

stakeholders for 'go lives'. Developed defect strategy, implemented HP

Quality Centre testing tools and trained users.

. Oversaw User Acceptance Testing by business and technical resources to

gain approval and sign-off.

. Provided guidance to onshore and offshore teams which supported multiple

business units in meeting system deployment plans - resulting in

significantly lower testing costs and the ability for projects to meet

tight schedules.

. Managed multiple monthly SAP COE production releases and parallel

project regression testing with 3rd party software team of 20 manual

testers and 8 automation testers. Defined test strategy and

collaboratively worked with business and operational readiness teams in

fixing and deploying upgrades.

. Built QA team from the ground up for leading wireless start-up company.

Served as QA Manager for mission activation and billing systems. Led QA

and UAT testing efforts for pilot and various rollouts.

PROFESSIONAL EXPERIENCE

QA Manager, CGI

2011-2013

. Managed QA team's creation of test plans, test cases, test execution and

reporting for highly visible, multi-vendor, and complex diagnotstic and

imaging eHealth program, liasing closely with client, vendor UAT and

project teams to provide daily/weekly updates. Managed all QA

deliverables and ensured HL7, DICOM and PIPA compliance.

. Provided test mangement for application compliance, and back-up and

recovery for solution's core infrastructure, business and utility

applications while working collaboratively with technical infrastructure,

applications support and 3rd party vendor teams.

. Provided oversight, direction and facilitated ramp up and staffing for

pilot engagements with financial clients (CIBC, TD Bank) for global

testing services for banking applications and AML compliance.

. Lead for global QA team for the Financial Advisor global wealth

management product release for TD Bank. Accountable for planning,

reviewing wireframes to develop test scenarios/test cases using HP ALM,

execution and refinement of QA strategy and processes in an agile project

environment.

QA Manager (Contract), Loblaw

2010-2011

. Managed all QA activities for major warehousing system (Manhattan)

upgrade for largest distribution centre. Built onshore/offshore testing

team, defined testing strategy, defect management procedures. Supervised

QA Leads responsible for parallel DC go-lives and support to business

users during UAT.

. Involved in the entire end-to-end process of Loblaw's Supply Chain

(Inbound and Outbound - Receiving, Putaway, Stock Movemement Types, LPN

Disposition, Opportunistic Substitution, Picking, FPP, Order Allocation

(Line List, Flow and XD Orders), Order routing, Loading, Shipping and

invoicing.

. Worked closely with infratructure and technical applicaton support teams

to validate set-up and configuration, data initialization and stability

of multiple testing environments and the code releases.

. Lead Test Design phase of over 200 test scenario and 1500 test cases,

including test scripting activities to planned timelines, working closely

with WMS business team. Collaboratively developed and executed data

migration with various lines of business.

. Worked closely with supply chain production support teams to follow ITIL

policies and procedures for implementing applications patches and/or new

versions while following industry best practices.

. Led SAP Regression test planning and execution (SIT and UAT), with over

12 deployments covering IS Retail, FI/CO, BI, POS, and IP functionality.

Aligned schedules, resolved defects and issues.

. Managed regression scope with SAP COE and project teams, while overseeing

manual and automation testing teams - onsite and offshore. Worked closely

with QA Management and 3rd party QA vendor in developing SAP regression

test strategy, staff team and built regression suite.

QA Consultant, Capgemini

2007 - 2009

Loblaw (LCL) outsourced all the Testing/SQA functions to Capgemini, in

2008. The QA Centre (QAC) was thus started - it functions as a Testing

Centre of Excellence. The applications in scope cover a very wide range of

solutions and technologies, such as: custom legacy and J2EE/.Net, Red

Prairie WFM, CA IAM, Manhattan WMS, JDA TMS, and JDA IPF&R.

. Oversaw all test events and deliverables, leading team of 20 to set

priorities (defects, regression issues) for development. Built staffing

plan, onsite and offshore. Directed initiatives designed to support

continual QA process improvements and integration with other activities.

Accountable for QA management and test architecture SME across all

Legacy, Identity, Access and Work Force Management projects.

. Partnered with LCL leadership in ensuring adherence to governance

processes and methodologies.

HYDRO ONE

. Managed integration testing for Advanced Metering Infrastructure (AMI) or

Smart Meter Program - involving deployment of approximately 1.2 million

smart meters across the province. Planned system integration testing for

two automated meter infrastructure index billing releases, prepared test

plans, conducted test case reviews and attained approval from business

stakeholders.

. Devised data requirements and prepared system integration test

environment with Technical team.

. Participated in detail planning for test scenarios and scripts to meet

IESO certification requirements.

. Managed system integration testing activities and deliverables with QA

team for two AMI billing releases.

QA ANALYST / DEPLOYMENT LEAD (Contract), TELUS

2005 - 2007

Large scale, multi-year, modernization of customer care and billing systems

that includes the deployment of Amdocs Order Management System, Amdocs

Enabler Billing, Netcracker Operational Support Systems, and TELUS

customized web services and applications, integrated to Legacy mainframe

applications.

. Consulted on TELUS Imagine Project - a large scale, multi-year,

modernization of customer care and billing systems including deployment

of Amdocs Order Management System, Amdocs Enabler Billing, Netcracker

Operational Support Systems, and TELUS customized web services.

. Oversaw deployment validation (IT and QA) for code migration from pilot

to full release, and subsequent full conversion, mock and dry runs, and

operational readiness testing with infrastructure support teams.

Performance Analyst (Contract), TELUS

2005 - 2005

. Prepared and presented performance test plan for customer care front end

integrated with multi-tier provisioning systems, including operations

support system connected to wireless provisioning elements.

. Executed performance tests using Mercury's LoadRunner. Applications

included JAVA & .NET load tested using web HTTP, Web Services, WinSock,

and JAVA over HTTP protocol via HP LoadRunner. Analyzed results,

investigated performance bottlenecks, working with configuration

management, technical teams to resolve issues.

User Acceptance Testing Manager (Contract), Aon Reed

2003 - 2004

. Led user acceptance team activities for the successful deployment of a

new client/server application developed offshore that included billing,

customer care, AR, AP, collections, and maintenance modules.

. Validated customer, coverage and policy data converted from legacy

mainframe to new client/server system. Provided user support for

brokerage application and managed incident reporting and resolution.

QA Project Manager (Contract), TeleCorp PCs

1998 - 2001

. Successfully established the QA department for wireless start-up company,

accountable for QA strategy and all deliverables for pilot, roll-out, and

production support go-lives.

. Project manager for Year 2000 review and re-mediation efforts for all IT

systems.

. Planned the deployment of software from four major vendors and a variety

of customized interfaces into the core customer care, billing and credit

card systems. Created test plans and scripts, and executed egression and

integration tests on all of CC&B systems functional areas.

EDUCATION AND TECHNICAL SKILLS

B.A.Sc. Engineering University of Waterloo

Test Tools: HP ALM, HP Quality Center, QTP, LoadRunner, Performance

Center, Selenium

Technology: IBM, HP ALM, Oracle, MS Visio and MS Office Suite, XML,

.Net, Multiple O/S and languages, SQL Server, SharePoint,

Microsoft Office, Remedy, ESB, SQL UNIX, C, C++, Visual Basic,

J2EE, HTML, Crystal Report, MicroStrategy, Documentum

ERP: SAP IS Retail, SOLMAN, CHARM, FI/CO, IP, POS DM, BI, SRM, CRM,

Oracle Financials

Supply Chain: MANHATTAN: WMS, LM; JDA TMS, JDA Apparel

AMDOCS: Ensemble/Enabler, OMS, CSM, MPS, FBF, AR, IES, Clarify CRM.

Cloud: NetSuite, Salesforce.com

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