Technical Support Software

Technical Support Analyst

Analytical ( Multitasking ( Results-Driven ( Detail Oriented( Trouble

shooter

Career Accomplishment

* Detail oriented professional with more than 3 years experience in the

Technical Support field

* Perform on-site analysis or remote diagnosis, and resolution of

complex desktop problems for end-users, and recommend and implement

corrective solutions, including off-site repair for remote users as

needed.

* Resolved technical issues related to hardware / software, operating

systems and connectivity

* Respond to inbound calls from end users and resolve end user's issues

and inquires.

* Software installation, configuration and Troubleshooting according to

user need

* Windows installation and support to across 100PCs in my company,

including all hardware troubleshooting.

* MS Office installation, configuration and troubleshooting

* Installation and Troubleshooting company's internal applications such

as Payroll, ERP and other necessary software for end users at

different locations by remote connection and in person.

* Printer Setup

* Outlook setup

* Taken across 100Pcs in domain

* Troubleshooting other network issues, configuring computer's IP

addresses and other network settings.

* Active directory support

* Browser related support

* Antivirus install and update

* Contributed in developing company's local intranet site using PHP and

Mysql, I also possess some knowledge of SQL and HTML.

* Maintain the inventory of all computer hardware's like monitors,

keyboards, hard drives, modems, network cards, and other components

and equipment.

* Facilitate the purchase and replacement of computer hardware's with

vendors. Manage the vendor's inventory.

* Fluent in English, Hindi and Gujarati

Career History

Helpdesk Support

2007 to 2011

Gujarat Energy Transmission Co. LTD, Navsari, India

* Supported over 100 end users in geographically different location in

their day to day computer related problems and resolved all issues

via phone, email, in person and remote connections.

* Installed all necessary software in user's computers.

* Diagnosed and resolved end users' network or local printer issues,

email issues, internet issues and local area network access problems.

* By Collaborating with LAN technicians/network administrators ensured

that company's LAN and WAN is in working order daily.

* Contributed in developing company's local intranet site by

maintaining online daily, monthly, annual report of energy losses,

inventory, equipment failure, HR etc. using PHP and MySql.

* Supported end user using Remote desktop connection and Netmeeting.

* Ensured that physical desktop connections are in proper working order.

* Maintained the inventory of all monitors, keyboards, hard drives,

modems, network cards, and other components and equipment.

* Coordinated timely repair of computer equipment covered by 3rd party

vendor maintenance agreement.

Computer faculty

2006 to 2007

CDAC, Bharuch, India

* Taught students various computer languages, basic computers, MS

office, internet etc.

Education and Training

Bachelor's Degree in Information Technology

2005

Veer Narmad South Gujarat University, Surat, India

In House Trainings attended at GETCO..

* Oracle Administrator Training

* Computer Hardware and Networking

* C++

* PHP and Mysql

Contact this candidate