Customer Service Software
Resume:
Grzegorz (Greg) Sajda
Toronto, ON M1E 3S1
Tel: 416-***-**** Cell: 647-***-****
***********@*******.***
IT SYSTEM ADMINISTRATOR
Proven Technical Abilities in the areas of:
3 A wide variety of software including Windows XP/7/8
4 Very strong systems and network troubleshooting skills
5 Able to install, maintain and troubleshoot PC hardware and software.
6 Knowledge of computer networks and networking principles (TCP/IP) and Security
Principles.
7 Literate in HTML and web development processes and implementation of such.
8 Experienced in troubleshooting and solving all kinds of system issues and improving
security.
9 Sound knowledge of MS Office (Word, Excel, PP), Internet and JD Edwards and other.
10 Up-to-date knowledge of recent/emerging technologies and their applications.
11 Technical support experience with Windows Operating Systems and Microsoft Office.
12 Solid understanding of Risk Management including Disaster Recovery and Data Privacy.
13 Solid understanding of QA concepts and resolving user-acceptance testing issues.
Personal Strengths
14 Strong presentation skills; able to communicate with people at all technical levels.
15 Excellent customer service skills – professional, diplomatic and patient.
16 Strong leadership characteristics – trains and motivates project teams.
17 Proven ability to handle multiple projects and set priorities.
18 Resourceful technical problem solver with a record of turning around failing situations.
19 Consistently raises the overall awareness of security issues – thereby decreasing
exposure.
20 Good interpersonal skills; builds positive and effective working relationships with users.
21 Diligent, with a strong work ethic – consistently demonstrates a positive attitude.
22 Able to solve complex technical problems and recommend practical cost-effective
solutions.
23 Organized – prioritizes work effectively, meets deadlines and works accurately.
24 Proven ability to work under pressure, meet deadlines and quickly learn new skills.
25 Self-motivated – able to work effectively independently or as a team member.
Career History
THE INTERNATIONAL GROUP, Toronto, ON
Logistics Analyst / Manufacturing Administrator (2005 – May 2013)
26 Developed, established and tracked required documentation.
27 Accurately and properly loaded and processed new and existing software as well as
updates.
28 Maintained user passwords, logins and restrictions as specified.
29 Handled applications and end user desktop systems work within specified parameters.
EXPOL INTERNATIONAL TRAVEL, Toronto, ON
Logistics Analyst / IT Support (Part-time) (2010 – present)
30 Develop and establish required documentation and tracking.
31 Monitor and maintain the network and all the required components.
32 Ensure the proper loading and processing of new and existing software updates and
programs.
33 Responsible for security and all the support required.
P.S. CONTRACTING, Toronto, ON
Logistics Analyst / IT Office Administrator (2001 – 2005)
34 Properly documented business processes in Excel, Word and PowerPoint presentations
and charts.
35 Ensured accurate and proper loading and processing of new and existing business
readings through proper charting in MS Office.
36 Responsible for applications and end user desktop systems work within specified
parameters.
EDUCATION
Computer Systems IT Specialist Graduate Diploma
George Brown College, Toronto, ON, 1999–2002
Ontario Secondary School Diploma
Brother Edmund rice secondary school, Toronto, ON, 1995–1999
LANGUAGES
Fluent in English and Polish - both written and oral
VOLUNTEERISM
Staples Business Depot, Toronto, Ontario (6 week workshop), 2013–March
IT Support, retail sales, technology consultant
St. Mary’s Polish Catholic Church, Toronto, ON, 1995–Present
IT Support, Interpreter, Host and Event Organizer
Additional Information & References on Request
Contact this candidate