Engineer Systems Analyst

Humberto Acosta

Systems Analyst / IT Support Engineer at Benteler Automotive

********@*****.***

Summary

• Hand experience with Manufacturing process (JIT)

• IT Support / Network Administrator for remote offices located in Vaughan, Ontario, Canada; Orlando,

Florida, USA; Phuket, Thailand; Panama, Cancun, Mexico and Rome Italy.

• More than 20 years of experience in IT Consultancy / Systems Analyst and support for small, medium and

large international companies at the strategic, tactical and operational levels.

Specialties: Systems Analyst, Network Administration, Web Engineering, Database administration, Onsite and

Offsite IT Support, IT Consultant, IT Management

Experience

Systems Analyst / IT Support Engineer at Benteler Automotive

March 2010 - Present (3 years 4 months)

• Reached aggressive milestones while providing minimal downtime. Ensured a high level of IT support

satisfaction and system availability.

• Made decisions to implement solutions that follow common business objectives.

• Recommended business system solutions, system process improvements, hardware and software directives

and standardizations.

• Maintained company LANs, WANs including, but not limited to circuits, firewalls, routers, switches.

• Implemented, administered and maintained network servers and corresponding applications that run on

these specific servers.

• Monitored and continuously optimized network systems.

• Researched new technologies and how to best integrate into the existing network.

• Performed Installation and setup of PC hardware and software to effectively maximize operation and

up-time of all PCs.

• Ensured the proliferation of, understanding of, and adherence to Benteler PC standards.

• Maintained accurate IT inventory including backup hubs, PC peripherals, etc.

• Maintained the integrity of the IT system security (User-management)

IT Application Support / IT Manager at Executive Search International

October 2008 - September 2010 (2 years)

• IT Tech Support and Network Administrator for offices located in Phuket, Mexico, Panama, Thailand,

Rome, Italy and headquarters in Orlando, Florida. Maintenance, development and support of 3 Dell Blade

Servers (Power Edge 2550, 2900) with Microsoft Windows 2000, 2003 and Exchange 2003 and 2007,

Blackberry Server. Altigen / VoIP phone systems configuration and Administration. Firewall Administration

(Fortinet), Backup Administrator (Symantec Backup-Exec) Manage offices automation process, new IT

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technologies evaluation and implementations, Data entry supervisor.

• Technologist supporting the IT infrastructure and core business applications.

• Performed user support and training creating Seminars and presentations for all ESI personnel,

• SQL database and queries administrator, server management and suggesting changes to existing products or

services to improve company’s operations.

• User support of Software including Windows XP, MacOs X, Microsoft Office 2003, 2007, SQL database

line of business application and Adobe Acrobat.

• Supervised and Managed IT Data Entry Team for Data Purging tasks.

• Microsoft Sharepoint Administration creating a new Company Intranet and leads generation tool

• Troubleshoot and resolve various technical problems in a timely fashion.

• Vast Experience installing, configuring and supporting remote networks using remote connectivity tools like

Logmein Hamachi, GotoAssist, NetMeeting, MS RDC, etc.

• Designed and Implemented new company website (http://www.esiglobal.com,

http://www.esiglobal.com/newweb) using advanced programming skills (ASP, HTML, Css)

• Optimized website for better positioning inside the Search Engines including website promotion.

2 recommendations available upon request

IT Support / Systems Analyst at SMCS Corp

January 2005 - December 2008 (4 years)

IT Consultant for Microsoft Windows Servers, MS Exchange 2003

and Workstations for local and Remote offices, including Installation,

Configuration and Software implementation with companies

headquarters located in Nashville, TN, Little Rock AK, and Dallas

TX.

1 recommendation available upon request

Systems Analyst / IT support / Network Administrator at Future Automation

June 2001 - May 2008 (7 years)

• Coordinate and carry out maintenance and full technical support for

a Windows 2003 Server with Microsoft Exchange 2003 installed;

Coordinate transition from local server to remote VPS with plesk

technology platform installed. Experience with cpanel configuration.

Webmaster, creating and hosting more than 100 websites building

experience working on a IIS and DNS environment, credentials

installation and installing technologies such as Perl, Net, PHP, Cold

Fusion and others

• Developing websites using tools like Dreamweaver, Adobe

Photoshop CS2, CS3, Fireworks, Flash, Image Ready and others;

vast experience in SEO and ecommerce design and implementation

• Extensive experience in on-site and off-site technical support for

companies and clients on software and hardware related issues;

creating contracts and estimates for specific needs (software

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development, network integration and websites)

1 recommendation available upon request

Software Developer / IT Support Analyst at ESP OIL Engineering Consultants

March 1994 - February 2001 (7 years)

Coordinated and carried out maintenance and full technical support

of the Electrosumergible Pump Automated System (SIBEC) in

Mexico and Venezuela;

• Coordinated and carried out the complete development,

administration and implementation of a complex client-server

database for BEC (Electrocentrifugal Pumps) System in PEMEX

(Mexican Petroleum) using Oracle 7.0 and 8.0 design tools (PL /

SQL Language, Developer 2000 and Designer 2000), 9/97-2/00

• Responsible for installing the Business Object System manager

software into a Microsoft Windows Server with 200 Workstations in

PEMEX and creating the universe relations and template formats to

use that system into SIBEC; responsible for migrating all the files of

process made in different formats into a new Oracle database object

using migrate data tools interfaces, 1/01

Languages

Spanish

Skills & Expertise

Network Administration

Windows 7

Hardware

Servers

Troubleshooting

Software Installation

Computer Hardware

DNS

Windows Server

System Administration

Microsoft Exchange

Process Improvement

Project Management

SharePoint

Microsoft Office

Firewalls

XP

Programming

IT Management

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Computer Security

Technical Support

Databases

Integration

Networking

Interests

Microsoft Flight Simulator, fishing, new technology, training

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Humberto Acosta

Systems Analyst / IT Support Engineer at Benteler Automotive

********@*****.***

4 people have recommended Humberto

"Humberto is a genius with computer technologies; and maintaining a virus free workplace. His work is

punctual has good presentation skills, is focused to the task, explaining in fine details, translate and

explaining the benefits of the internet in recruiting."

Orazio "Rocky" Pecoraro CHA, Senior Vice President Talent acquisition, Executive Search

International, worked directly with Humberto at Executive Search International

"Humberto is an invaluable member of any team: his skills in teamwork,i.e.communicating, partnering, and

networking within and outside the organization are of great advantage to any company, large or small in

today's day and age with ever-increasing pressure to become more efficient through technology."

Erling Frydenberg, President, Cruise Division, Executive Search International, worked directly with

Humberto at Executive Search International

"I have the pleasure of interacting with Humberto on a daily basis, and find that he is a highly knowledgeable

IT specialist, always updated on what s new in the computer and software world! Furthermore he is always

eager to help anyone in need of assistance, his patience and flexibility are real assets, with our company

operating simulteanously in several offices around the world. I would have no hesitation to recommend

Humberto for any IT related consulting project, feel free to contact me directly for any other information you

may require on Humberto's skills, regards, Sylvain"

Sylvain Boussard, Vice President - Talent Acquisition, Executive Search International, worked directly

with Humberto at SMCS Corp

"Humberto is a very proactive and dynamic person, results oriented. He is an excellent team player and has

good aptitudes to assume responsibility roles; as team leader, has good actitud to manage clients and

subordinates."

José Delgado, IT Consultant - Oracle & Developers tools, Servicomp, S.A., worked directly with

Humberto at Future Automation

Contact Humberto on LinkedIn

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