Quality Assurance Management

FAISAL ALVI

**** ***** ******, *********** **, L*N 8B9 Tel: 416-***-**** Email: ******@*****.***

TARGET: SENIOR QUALITY LEAD / MANAGER

Quality Assurance and Technical Resource Manager with 12+ years’ experience and considerable expertise in a diverse

array of IT processes and QA methodologies. Possesses a formidable track record in technical leadership and project

management in oversight of complex, end-to-end software development, configuration, integration, testing, and

application support efforts supporting enterprise-scale organizations throughout Canada and the US. Offers a nuanced

comprehension of best practices for the development and deployment of new technologies and methodologies,

combined with a highly effective leadership style emphasizing ongoing coaching, mentorship, and professional capacity

building. Brings plentiful experience in implementing processes, rules, and standards throughout the project

management process, along with a proven capacity to communicate with and secure buy-in from internal and external

stakeholders at all organizational levels.

TECHNICAL EXPERTISE

OS UNIX (IBM-AIX, HP-UX, Solaris), Windows NT4.0/2000, Main Frame

RDBMS SYBASE (9.0, 10.0,11.0), ORACLE (7.2.3, 8.0.i), MS-SQL Server 7.0,00,03

TOOLS MS Project, DB Artisan, QTP, LR, Silk, ALM/TD/Quality Center, VSS, PVCS Tracker, PVCS VM,

Clear Quest, SQL*Plus, Visio, DOORS, PC-Anywhere, PGP, Citrus Win Frame, Rational

Robot, Requisite Pro, Remedy.

WEBSERVER IPlanet, Vignette Story Server & Web Logic.

HARDWARE Pentium Based Workstations, Sun Ultra 10, HP Server.

LANGUAGES C++, DHTML, HTML, JAVA, Java Script, Perl, SQL, Shell Script, & V-Basic.

QUALIFICATIONS IN ACTION

QUALITY ASSURANCE FUNCTIONAL LEAD / MANAGER / QUALITY MANAGER – GAMING IT

APR 2007 - Present

Ontario Lottery & Gaming Corporation, Toronto ON

Brought on board with this provincial Crown Corporation tasked with managing Ontario’s lotteries, charities, casinos,

and other gaming operations to take on a dual quality management and senior analyst role. Mandated to govern of the

full cycle software development lifecycle, quality assurance, and technical and business documentation for each

project.

Tasked to assume oversight of an organization-wide IT transformation involving rigorous technology audits,

applications testing, and documentation improvement with an evolving role in test management and tool

implementation.

Led quality management and implementation of OLG project process standards and rules across the project

lifecycle with accountabilities in the execution of QA planning, strategy, business user needs, and master test plan

development.

Coordinated the deployment of various gaming IT projects and releases, partnering with external vendors and

internal project teams in support of the Table Games Management Systems project.

Implemented the Table Games Management Systems project 3 months ahead of the projected deadline,

successfully engaging in a unique process involving test demonstrations across 5 disparate sites.

Absorbed authority for an in-house CRM Siebel deployment for campaign management and data warehousing,

providing extensive vendor support, leading testing and integration for in-house products and information systems.

Served as the test lead, collaborating with the vendor to architect test environments, contributing to meetings and

discussions with business leads in support of comprehensive UAT at the head of a 4-member testing team.

Improved lifecycle management in partnership with the environment team by creating improved workflow request

processes and introducing clarified and predictable expectations for the testing process.

Took on a three-tier role in implementing EAM-Maximo for asset management across the OLG organization,

replacing the distribution centre process, acting as test lead, business analyst, and project manager.

Rolled out change management to the end users, leading demonstrations and presentations to the end user base in

support of the successful implementation across 22 sites in coordination with an external IBM consulting team.

Spearheaded a Casino link 2.83 upgrade, working with (IGT – International Gaming Technology formally knowns as

Progressive Gaming Incorporated) and playing an instrumental in modernizing processes, conducting testing

implementation, automating processes, and managing vendor scripts.

Steered an upgrade for EZ-Pay applications, overseeing various change requests and maintenance releases, while

providing for risk management, resource allocation and forecasting, project planning and execution.

Mentored, coached, and directed the activity of a 10-member analyst team, succeeded in creating release notes

templates for the quality assurance process and standardizing developer input into release processes.

Environment: Windows XP/SQL Server DB2 HP QC (ALM) Lotus Notes Clear Quest Remedy

CONTINUED…

FAISAL ALVI

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QUALIFICATIONS IN ACTION CONTINUED…

SENIOR QUALITY ASSURANCE SPECIALIST & QUALITY MANAGEMENT COORDINATOR – QM GROUP

APR 2006 – APR 2007

Canadian Tire Corporation, Toronto ON

Engaged with this leading Canadian hardware and recreational retailer to play an instrumental role in coordinating

quality management and testing efforts in alignment with QA methodologies and CTC project processes and standards

across the project lifecycle and supply chain applications in Manugistics, Distribution, Transportation, and Retail

Applications.

Improved quality management coordination by streamlining communication across technical units in order to

consolidate and enforce processes and documentation while successfully reducing gaps in testing processes.

Sustained accountability for the creation and execution of a quality management project plan and strategy,

partnering extensively with various internal and external BSA/Dev customers, business partners, and stakeholders.

Supported the PM in facilitating QM risk management, resource allocation, project planning, and implementation,

earning recognition as a top performer in coordinating 40+ testers, analysis, and documentation specialists.

Environment: Windows XP / Oracle 9i Test Director Lotus Notes

CONSULTANT – SENIOR QUALITY ASSURANCE LEAD – QUALITY ASSURANCE GROUP FEB

2005 – APR 2006

Thoughtcorp System Inc – Bell Canada, Toronto ON

Retained in a technical consultative capacity to work with Bell Canada to create a testing and performance section for

quality assurance to ensure a clear distinction between testing, performance testing, and quality assurance functions

while providing comprehensive support for system installation, configuration management, and applications/system

maintenance.

Boosted the investment in onsite resources and enhanced ROI throughout the project, securing additional

contracts as a key contributor to a committee tasked with on-boarding RUP quality assurance methodologies into

the client firm.

Provided an overview of RUP to 130+ professionals, championing quality assurance processes and implemented a

formalized RUP methodology into Thoughtcorp to drive substantial improvements to testing procedures.

Executed quality assurance functions incorporating Excite methods within the existing testing lifecycle framework,

working directly with CMs, PMs, BSAs, SMEs, internal and external clients.

Environment: Windows XP/SQL Server 2000-2003 QTP 6.5 .NET Bugzilla VSS Web Applications

SENIOR SYSTEM & QUALITY ASSURANCE ENGINEER / BUSINESS ANALYST – GIM GROUP

AUG 2003 - FEB2005

Deloitte, Chicago IL

Recruited by this major auditing and professional services firm in a dual quality assurance engineering and business

analysis position with oversight of integration testing, installation, configuration management for multi-tiered vignette

content management applications for Deloitte.com using .NET while leading training and user development for Latin

American staff.

Integrated a key quality assurance aspect comprising tools, templates, and processes for documentation in

support of improved QA functions, while leading in-depth vendor analysis, business case analysis, and RFP

procedures.

Validated real time workflows for a wide breadth of content types as well as verity search for tax, audit, financial

advisory service, investment, risk management, and human capital departments.

Environment: Test Director 8.0 QTP 8.0 Clear Quest Vignette .NET XP/2000 Web Applications

SENIOR QUALITY ASSURANCE ANALYST – FX/EQ QUALITY ASSURANCE GROUP

MAR 2002 – AUG 2003

UBS Investment Bank, Chicago IL

Performed component testing, integration testing, installation, and configuration management for the price

broadcasting system, Market Maker GUI, and FX Online Trader application systems, in addition to leading validation of

real-time and automated quotes for various options and derivatives, creating, modifying, and executing test plans,

cases, and strategies.

Environment: Test Director 8.0 QTP 8.0 XP NT Oracle 9i Sybase Web Applications

SENIOR BUSINESS & QUALITY ENGINEER – CIBS MIDWEST GROUP OCT

2001 – JAN 2002

AOL Time Warner, Columbus OH

Tapped to lead a full range of installation and configuration management for CMAP, SOAF, and rebate application

backend systems and front-end GUI for revenue information systems, along with test case, plan, and strategy creation

and execution, validation of penalty generation, DW/ETL applications, SAPI servers, and collection management

systems for various AOL Time Warner products.

Environment: Test Director 7.5 2000/NT Oracle 8i Sybase DTS Web Trak Winrunner 6.0

Additional Experience includes Sr. QA Engineer (2001) TIBCO Finance & Technology; QA Analyst (2000-2001) Visa

International Inc; Software Test Engineer (1998-2000) MCI WorldCom; and Software Test Engineer (1997-1998)

Technology Applications Inc.

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